Residence Inn Corona Riverside

This review is for the front desk only as we didn’t get to stay at the hotel. My husband booked the room through
. For some strange reason, the dates were mixed up and we didn’t get the room. My husband made me check the correct dates before he booked the hotel room online. The bad thing was we did not review the email confirmation with the dates; therefore, when we checked-​in, it was off by one day and couldn’t get a room because the hotel was booked up. Fortunately, Jessica at the front desk helped us with the cancellation fee and got it waived. She was awesome!

One of the worst hotel I ever stayed at the rooms have spiders and Fleas and looks like most people left reviews agrees that the rooms are not clean and one of there polices is to wake you up after 3 days even if you when to bad at 5 in morning to clean the room even if you have the come back later sign on door and get ready to receive a paper by ur door every morning saying that one of the parking lot will be closed for a day or two that one star is just for the warm pool and the spa and for the person who reply back to all the reviews if you guys care like you act like you do and Reply you don’t care because if you do you won’t still have clean rooms issue by now even though a lot of people complain about cleaning ha…

What a bad hotel to stay. The first we stay here my truck almost got stolen. If it wasn’t for me going after them I would of never got my truck back. Customer service is beyond horrible. Every time we have a concern management just rolls there eyes at us. Like they don’t even care. Don’t know what there problem is but I wouldn’t recommend anyone staying here.

We had a great stay celebrating our 27^th anniversary and Valentine’s Day with our 2 daughters. Next time we want a quick get away we will be back, staff was great

Stayed here for a week. Staff was great, the breakfast and night time snacks were a plus. I had zero issues other than the front parking lot was small. I could hear the train late at night, but that happens anywhere at 2 am, would not deter me from staying again.

We stayed here 3 nights and added a 4^th! We are in a studio with a king bed on the 3^rd floor. Unfortunately I didn’t realize our room faced the freeway and it is pretty noisy from 4 am– 11pm. You c a n also hear a train but not very often. The room is very clean and comfortable. This is our 3^rd hotel on this trip and the most comfortable bed by far! It is conveniently located near the freeway and some good restaurants, shopping is close too.
The pool is indoors and very warm. There is a jacuzzi, a ball court-​basketball, tennis, etc, a gym and business center.
There is a full breakfast with various coffees, teas, cocoa, juices, oatmeal with fixings, blueberries, melon, various toadts, bagels, a waffle maker, yogurts, 4 chaffing dishes with scrambled eggs, a meat that changes each day and other changing dishes… the first day was french toast, 2^nd was biscuits & gravy, today was 2 kinds of potatoes… I wonder what tomorrow will bring?
When I got here this evening there was a nasty smell in the lobby, the front desk smiled and said «broccoli «, I thought it smelled like a dirty diaper, but my room doesn’t smell. From the parking lot I see there is a very large crazy barking dog, wouldn’t want a room by it either!
The staff is all very friendly and helpful! I have felt very welcome and appreciated here. I check out tomorrow and I will definitely come back, but will probably ask for a room on the back side.

We made a reservation on points for Residence Inn Corona for Dec 31 2015 so to be close to a South Corona venue for a New Year’s Eve celebration. On arrival, the outside of the building looks like one of the more upscale RI’s… but inside the lobby was small and a little on the boring side; and there was a hint of a strange smell right when we walked in. Once checked in, we walked toward the rear of the building to the strangely placed elevator not that close to the lobby and it hit us… the weirdest and disgusting smell permeated the hallway and elevator. I thought it smelled like the business end of a dog food factory with some curry mixed in and my wife thought it smelled like curry and wet animal. Either way, the smell was pretty much the same in our room, so we asked Jessica to have someone try to neutralize the smell while we were gone for dinner, and on return the room smell had somewhat improved (no such luck with the hallways and elevator). After returning from the NYE party, again with the smell in the hallways and elevator. The smell had also returned to our room and made it difficult to sleep even though we were tired and weren’t even in bed until about 2am. In the morning, we went to the breakfast room and while the food selection was okay, my wife was grossed out by the greasy food handles on the chafing dishes and refused to eat. All in all, we endured a nagging smell and didn’t get to enjoy the breakfast due to uncleanliness. I would suggest avoiding this establishment, it really wasn’t worth our hard-​earned points or your hard-​earned money! Note that I replied to a manager’s email (which must’ve been just an auto-​send) because I told her all about these issues and never heard back from her. So add ignoring dissatisfied customers to the list; which is why I lowered my smell and uncleanliness rating from a 2 to a 1.
One more note: We had originally made points reservations for two additional rooms for my parents-​in-​law and their cousins but they had to cancel the plans for the NYE party with us… thank goodness that they canceled, as they would’ve been horrified by the smell and I would’ve been embarrassed by my suggesting and arranging that they stay at this Residence Inn!

This place allows pets — WINNING! We didn’t bring any pets with us, but pet friendly hotels are hard to come by, so I appreciate them.
Clean hotel with great staff, free breakfast, free WiFi, free parking. The rooms have kitchenettes, so you can save some $$ by cooking in of you are so inclined. The Lone Star steak house and Luna Mexican American fusion restaurants are both right next door to the hotel. There is also another shopping center within walking distance that had sushi, pizza, burgers, gas, & a Lowes — in the event you need to do some hotel improvements. Also a Crossfit gym .5 miles away.

Stayed here for 3 weeks do to a flood in our home. Over all the stay was not bad. The pool being indoors made it really nice for our kids and the basketball court is cool and fun for the kids as well. Breakfast everyday is really nice and dinner/​snacks three nights a great addition. The rooms were decent in size, full kitchen a plus and good resturants right next door.
Things that need work–
— Maid service (our room was skipped or done quickly every day and never fully stocked).
— Room was not deep cleaned every 3 days.
— There was never enough towels. (I asked for some up front and she promised to bring them and never did.)
— pool towels were out often.
— coffee freezing at the front.
— if offering food from a certain time (i.e.: 7am-10:30am) there should be enough food and someone continuously filling the food. Also, you need food tongs for the bread items.
Some days you can tell that the employees were there just collecting a paycheck. «The boss is aways the kids will play». There needs to be more management visable to the customer. Customer service and willingness should go above and beyond just basic. I think the Marriot brand is bigger then just basic.
The employee Day had great knowledge of what his hotel stood for. He was really pleasant; it would have been nice to have seen him more and him traning people in customer service and knowledge of the brand.

Great stay. First time at this Residence Inn .Nice thing about this Marriott Is its consistent with all the other Inn hotel. We always enjoy the Residence. Only issue was housecleaning. Room could have been cleaned better but housecleaning came immediately and fixed problem. The free breakfast was very complete. Front desk staff both day and night was nice and friendly. I shall return.

Nice hotel I’ll give them that. However some people at the front are very rude, including James and Kathryn. They should NOT be working in a hospitality job. And besides that, there are cockroaches in the rooms, the bathrooms and drawers. Just a messy place. I wouldn’t recommend staying here.
This was about 10 months ago. Not sure why it’s posted now.

This is an attractive property, in an attractive location. Otherwise, however, it didn’t meet the high standards I’ve come to expect from a Marriott property.
On ⁶⁄₂₆ left our room about 11 and, after a day of wine tasting in Temecula, was looking forward to returning to a clean room. Returned a little after 5 to a dirty room. Called the front desk to ask for shampoo, clean towels and they offered to send someone to clean, but was tired and wanted to nap. That day, and the previous evening, dealt with a troublesome toilet. Low flow toilets don’t save money if you have to flush them repeatedly. Worse, the toilet backed up repeatedly and had to use the plunger provided by the front desk many times.
The breakfast fare was typical with the exception of the potatoes. Don’t know what type of potatoes they were supposed to be, but they were inedible. Mine joined the many other plates of discarded potatoes in the dish bin.
Staff was friendly and professional… No weekend newspapers, as are provided by many other R Inns.

We’ve been staying here for three days while my wife shoots a movie in Riverside. Finally, after three days, I fall asleep. My wife calls and gets us the room for another night. Well, that doesn’t matter. House keeping starts pounding on the door at 10 am. The do not disturb sign is on the door, but evidently, that doesn’t really matter. At noon, She unlocks the door and starts trying to barge in. A few minutes after I tell her to get the hell out, the manager calls us wanting an apology for speaking like that to the maid. If I had my way, since she started screwing with us a few hours before check-​out, I would have liked to have been allowed to dunk her head in the toilet a few times. As it is, I’ll be calling the main office of Marriott and formally complaining. We won’t be coming back to this location.

Meh, not impressed.
I’m a Marriott snob, but I expected more based on the reviews. Checkin was fast and efficient. I was thankful that the manager/​supervisor agreed to send a very important fax for me when I checked in. Other than that, I wasn’t impressed with this property.
The one bedroom suite I had was partially updated; new furnishings in the living area, but an outdated looking kitchenette and smelly appliances. Not sure what that was all about. What made the room feel low budget (IMO) was the sink drain that smelled of fecal matter, the super noisy toilet that ran all night long and wouldn’t even stop by shaking the handle, the loud sounding generator outside my 3^rd floor window… Andy ghetto neighbors who ran the vacuum twice after 11:00 PM! I called down to the front door to be moved, but Kelly seemed annoyed and wasn’t willing to accommodate me that night. No problem. In her defense, I think they were almost at capacity. The last straw was when I woke up in the morning to barking dogs; huge sounding dogs.
Thank goodness that Springhill Suites had availability the following days. And boy is it nice! MUCH nicer.
I would never recommend this hotel unless you’re okay with screaming kids, loud toilets, smelly drains, outside traffic noise, barking dogs in the neighboring rooms (3^rd floor) and obnoxiously loud neighbors that the front desk doesn’t care to do anything about. This place is terrible.
If you’re debating between the Residence in and the Spring Hill suites in Corona there is no comparison! The Spring Hill suites is beautiful. It’s gorgeously decorated with vibrant colors that are very energetic and provide for an upbeat environment. Also, the front desk attendants are extremely helpful and willing to assist. The computers and printers actually work in the business center here, and the place smells fresh, clean as a whistle. and the best part? You get to have peace and quiet enjoyment in your room. What a concept.

Stayed here this past Sunday evening when I came in for work and overall had a pleasant stay. The location is easily accessible from the freeway, and is in an area with a several restaurants within walking distance, including 2 right across the street/​parking lot. The outdoor bball hoop is a nice touch and from what I could tell, a nice indoor pool and a respectable fitness room (it had a water cooler, which is always a plus in my book).
Service at the front desk was friendly and helpful, and when I asked for a water out of the «pantry» area they said it was on the house (not sure if it was bc I was platinum or not). The internet was being worked on when I was getting checked in but was fixed within a couple hours. Room was spacious and about what I’d expect for a Residence Inn. Only minor downside is the traffic noise since it is situated next to the freeways.
All in all a positive experience and I wouldn’t hesitate to stay here again.

Family-​friendly, dog friendly, the staff is great and the rooms are spacious. The air conditioning works great. Easy access to the freeway. Full-​size kitchen. The bed on the other hand is not the most comfortable.

We stayed here 2 nights during Labor Day weekend. Great place. The clerk who checked us in was very nice. We booked with
prior to checking in. We wanted a studio suite on the 3^rd floor but there wasn’t one available. They had a 1 bedroom open only on the 3^rd floor and offered us that with no additional fee. Since the 1 bedroom had only a queen bed, we wanted to see how the studio suites with the king sized bed looked like. There was one on the first floor available but we were afraid of the traffic noise. We asked if we can see both rooms and they were willing to show us the rooms. We eventually went with the 1bedroom on the 3^rd floor. They were willing to move us to a studio suite the second night too when one became available on the 3^rd floor. But we decided to just stay in the 1 bedroom.
The only downfall to our little weekend getaway was that we couldn’t extend our trip longer. Had a great time in the area and there’s a good buffet near by too called «Sapporo Seafood.» Just don’t go eat after 8pm because they stop putting hot-​fresh food out even though they close at 9:30pm.

Really fantastic and inexpensive for a two bedroom suite! The standard two bedroom suite at this property has just been renovated and offers two bedrooms and two bathrooms plus a spacious living room and even a fireplace. The service was fine, just as you would expect that any residential hotel. It was certainly a great place to crash for one night. I recommend it and maybe the other bad reviews are before it was renovated!

My friend and I chose this hotel for its close proximity to wine-​tasting in Temecula and for its affordability. We stayed in a two-​bedroom two-​bath suite with a kitchenette and had a wonderful time. The rooms had recently been renovated and were comfortable and stylish. Everything was immaculate. Towels were soft and comfy and there was plenty of hot water. The bed was very, very comfortable.
Service was just fine. We were given extended check-​out time with no problem. The breakfast buffet was decent (make-​your-​own waffles, oatmeal with fresh blueberries, scrambled eggs, etc.), definitely better than the typical «Continental breakfast» many motels offer.
The pool and whirlpool are lovely and impeccably maintained. I had the whole pool area to myself this morning and it was very relaxing. Nice pool towels are offered too.
Overall, I’d say this hotel was a pleasant surprise and I’d recommend it as a very good value for the money.

Very friendly staff and clean establishment in a nice, quiet, new-​er part of Corona. I always love staying at Residence Inn’s because of the «home away from home» feeling. This place is not any different from the Marriott chain (plus!). There are a number of restaurants to eat right around the hotel, a gas station, and you are right off the freeway. Great value for the stay!

Priceline works! I got off work and after four hours sleep I was exhausted and decided not to make the hour drive home. I went on priceline’s name your own price feature and offered half of the list price. It won’t guarantee the hotel you get but you can specify you want a 3 star minimum. It worked, I got half off the list price and found myself asleep in a comfy king suite 30 minutes later! I’d say it’s a 3.5 star hotel. Just ask for a room away from the freeway, not sure if it’s noisy or not.

Issues with reservations & cancellations. Had to call 3 times to get a reservation cancelled. Also, I was worried that since I didn’t receive a cancellation confirmation email the first time, i wanted to be sure to get one the second time & apparently an EMAIL can take «a few days» to be sent. I never rec’d it and this was months ago. Not cool.

Crystal, at the front desk was beyond rude! She had a horrible attitude, she definitely ruined my overall experience at the hotel. I was told by a friend that previously stayed at the hotel, that her customer service was poor. My friend was definitely right on point. However, on the brighter side, everyone else at the front desk was very friendly. Also the cleaning staff were very nice, and did a great job!