SC Auto Collision & Repair

I have been a loyal customer to Sc auto for over 5 years and Today, was my last day! Upon finishing my oil change i had a simple question on my insurance deductible. The owner, David, completely flipped out on me and cursed me out and said he didnt have time for my «f*(ing questions «. He yelled at me saying «i can wipe my ass with a 100 bucks and it didnt mean sh*!»! (he was talking about my deductible. .which i WAS NOT arguing about in any way!)I was so upset and confused with his aggression i called him back to ask what that was about and he yelled at me again stating he was busy and that i was the one giving him attitude! (I was just asking a question) it saddens me that his bad day made an impact on his customers because I am never going back. I’ve never been cursed out by a Owner for asking questions and i am just flabbergasted at the hostility and aggression of David. His only reason for yelling was that «he was busy, had 4 other phone calls». Let me help you out with that «burdensome» work load of yours by telling all to never come here again. They obviously can’t handle the stress and u dont need it either !

I have been going to this place for almost 20yrs. And the level of service has always been top notch with the best prices you can find anywhere. And now that David and Bobby have taken over they continue to excel and provide excellent service!

I took my 1970 Mercury Cougar Convertible to them in September to have some engine work performed and Luis the GM and his son Albert did a great job. It started a friendship that still continues. I talked to Luis about a paint job and we came to an agreement on a price. Luis said it would take approximately 5 weeks. It took a bit longer but the paint job turned out great. Thank you Luis and Richard.

I used to come here for the last year and a half and for the most part I was satisfied. I serviced four of my cars here. If there was any issues I would come back and Luis the previous manager would take care of any issues and satisfied me as a customers the last three months under the so called new ownership of David, their service is horrible. Twice over the phone he was disrespectful and threaded me with not being able to take my vehicle out of the shop. My car was promised to be ready in a month time and it sat there for three months and he wanted Money up front with the car not being even done ½ way and I had bought all the parts myself. My car say there for a month because he didn’t buy a chain for the motor to continue with the rebuilt. I ended up pulling my car out of there with a tow truck when my car came in the shop drivable. Luis was the one before him that would pretty much run the shop and i was great. Javier the office manager has better people skills and he was apologizing for David’s unprofessional behavior. I was out of town for two weeks and I let the shop know that and David accused me of lying. I’m in the customer service field as well and I’m a supervisor and deal with customers and employees in a large scale and this is not how you treat customers. On the other hand, David does not understand how many laws he’s breaking. He’s lucky I didn’t sue and only because I have respect for some of the employees that are there. It’s not them but the new ownership and so called leadership of David. No one has the right to treat people with disrespect and use of profanity and worst, charge for parts or work that has not been performed to your vehicle. I gave the shop many chances but I took my loosed and took my car out of there where I as a customer lost time and money. Even his associate Bobby has better customer service skills but I guess no one has any authority there but David. When have you heard of a shop when you take your car for an oil change or any small service and he’ll ask for money upfront. Beware and check under the hood to make sure what the shop says was performed in your vehicle actually happened.

Avoid this place!!! I got hustle for $ 400 just to get a battery replace. I was so dumb put in a lose lose situation. I don’t know a thing about manual trucks. A gentleman gave me a jump, started but didn’t stay on at all. Left battery connected to jumper cables to charge, and nothing. So the we figured it was alternator.
So i recently bought a manual 4Runner, my car stalled while I was having lunch literally 2 blocks away, on corner of Main and 6^th to be exact, at the sushi bar. I live in Los Ángeles, I was stuck, so I walked there being I was the closest shop. I explained what happen, owner said $ 100 for tow, and $ 300 for replacing alternator and we’ll get it done quick since I don’t live in area. So I paid $ 400 upfront, no receipt for parts of labor, I know stupid me.
Brought the truck over, 30min Later they’re done. He told me alternator is decent, it was battery that died. Cool, I’m thinking I’m getting money back. So I asked, «how much am I getting back since it was just a battery replacement ($ 100 tow $ 120max for battery right) let’s say $ 250.
Nope, cost same, also because he did a «computer reset «
I feel like such a dumbass for trusting these guys, great way to do business. Will be reporting to Better Business Bureau. Scumbags like these should be in any community. Stay away!!!