Sears Auto Center

Terrible, terrible customer service I called to ask a single question and got attitude along with some rude interruptions. The guy wouldn’t even let me talk when he was already cutting me off. I’m sure not taking my car there, completely lost my business. I’m actually buying 5 tires total so totally lost on my business too bad for them.
Let me make it clear this was just from a 20 second phone conversation or less. Certainly not the way to attract clientele.

TERRIBLE Customer Service!
I went in to repair a single tire and sure they told me right away that I needed new tires so fine, I bought new tires from them, no problem. The guy told me it would be an hour wait at most, no problem. Guess what? I ended up waiting over 3 hours! There was another customer that also bought tires and he had been waiting for 3 hours and he also got the 1 hour waiting period response. I mean come on, how long does it take to replace tires? The staff there just appeared lazy and unmotivated. They were more concerned about chit-​chatting with each other rather than working. If you asked the guy at the front a question he would just give you a vague answer with some attitude on the side.
They kept giving me excuses and instead of working to get caught up they just kept flirting with the new trainee. I’m not trying to be a c-​blocker but get your stuff together first guys.
This was the first and last time I’ll go there. I usually go to the the Sears Auto Center at South Coast Plaza in Costa Mesa and they are much more professional and efficient than these guys. Complete night and day.
There are much better places elsewhere with less wait time and better customer service than this place.

Regret going there to get my car fixed. had to go in 3−4x … they never fixed the problem. but had to go there unfortunately since car was overheated and that was the only place there and I didnt have much towing coverage on triple A…
My coolant kept draining out, air kept blowing out cold, had to take it multiple times cause the sensor kept coming back and the coolant never stayed in… its gatta be something else… car is working fine now. which is good after taking it so many times until they fixed the damn problem
FYI, you drive an expensive car DO NOT GO THERE. — any suggestions on good german car mechanics hit me up… never taking it to those illiterate idiots