SPA MAX

Wanted a spa while moving into new home. Our grandson wanted a large one. Found one being refurbished. Have had no problems with it and enjoy it almost daily.

Bought a really nice cal spa from spa max. Friendly and knowledgable staff. They have a variety of spas to fit any need or budget. Our spa came with a cover, steps, a wireless radio, CD player, and chemical to start you up. Although it is a pricey investment it is well worth the money. Since our backyard was a tight fit I had to hire a crane company to lift it all the way into the backyard. Other costs along with gettin the spa installed are to add a 50 amp breaker to our existing electrical panel. This is needed for 220 to run the spa. Do your homework before jumping in to a project like this. Hope this helps everyone …

Great spa store. Salesmen where very helpful and no pressure. Some of the spas come with warranties which is great and the response time is super fast when you have a problem. Not to mention this place has so many spas its almost hard to make up your mind!

You want a jacuzzi or a hot tub and you live in southern California? Why would you go anywhere else than SPA MAX?
Not only the largest showroom I’ve ever seen but they have to have the largest and best selection!
Rick is so knowledgeable and completely transparent about everything hot tub related. He is super friendly and will have you laughing while you shop.
My girlfriend who lives in Corona and I visited as she is looking for a hot tub. We learned so much and I did climb in a few of them. The cascading waterfall is beautiful but Rick explained all the benefits and things we needed to know about it. They do a great job of pre-​qualifying you and getting you into something that makes the most sense for you and your family. We as females typically want to go with just looks but there is so much more you need to know and the customer service is above par with Spa Max.
Thanks for the tour! I had a blast.

I found Ricks online and came in to check out some of the good deals. I talk to Bob once I arrived and he was very informative. This being my second spa purchase I wanted I make sure I was going to make the right choice because the last time I bought a spa from a different vendor it didn’t go so smooth. I went with the Pacifica Cal Spa special that I originally saw they had online which is 6 person spa with LED lights blue tooth radio and some ozone thing to keep the water fresher all for $ 5500 delivered. Your not gonna find a better deal than that for a spa with all those bells and whistles that’s actually quality. The spa came the day we requested it on time and they even surprised me with the adapter to hold the cover when in use. I had a few more questions once I filled it up and some of the jets needed to be adjusted so Carl came out and assisted me with that the very next day. If your looking for a place that you want to get a good deal on a spa and not be let down when it comes to the customer service you need to come to Ricks Spa Max.

In all reality this was almost a 3 star review, but after lots of thought I’ve decided to round up as over all we are happy with out experience buying a used jacuzzi spa at Rick’s. We did purchase an extended warranty, so I may update this review good or bad on any future service issues we may encounter.
Firstly, you will not find a bigger selection of new and used spas in one place, period. Well worth the drive to Corona. They will deliver and service a spa anywhere in southern California, so you owe it to yourself to check it out.
As many have stated, the sales staff here are very low pressure and accommodating. We worked with Randy, and after 3 hours of shopping he was very good at working a deal and making the arrangements for our delivery.
I do feel that they are definitely more focused on the sales side of things, as a few balls were dropped after our purchase that were a little frustrating. Firstly, the cover we received with our spa was the wrong size, and we needed to wait another few weeks for a replacement. I understand these things happen, but it should have been easy enough for them to double check the dimensions and model number before delivery. Secondly, I had requested that the spa be delivered/​configured for 60amp service, and even called and checked to confirm this the day before delivery because I wasn’t available to be there when it was going to be delivered. Well it wasn’t set up as requested when delivered, so I had to wait for them to deliver the new cover to configure the jumpers correctly. When the service techs did show up, they seemed unprepared to do the actual jumper settings, and had to google it on their phones on the spot. That being said, they were friendly and did do the required work, I just felt that there either wasn’t good communication between the sales staff and delivery service people, or nobody really took my requests seriously because it seems that if I hadn’t been double/​triple checking none of my requests would have been met. Neither of these are big deals, and in the end everybody was pleasant and helpful. Lastly, we did have a diverter handle break, but Rick’s sent us a replacement in the mail quickly.
I would also have liked it if Rick’s could have provided more initial insight and guidance as to the actual set up and maintenance of the spa. We were basically given a spa frog system, and that was it. I do think the spa fog is a really good choice, but it’s not all that’s needed, and it should be a part of a proper complete setup and maintenance routine. I had to do a lot of research to educate myself as to the correct way to set up and maintain a spa and it’s chemistry. It’s not scary, and it’s not too hard but there are definitely some basics that could be made aware to clients about the right way to do things, and it’s definitely more than just fill the spa, throw in some powder and a floater. I highly recommend testing your water prior to your installation, and being prepared with the correct bromine starter chemical’s, shock, acid/​base, and a decent test kit for Calcium hardness, alkalinity, pH, bromine/​chilorine at a minimum. Owning a spa does require a bit of maintenance and work, and I recommend doing plenty of googling and research prior to your delivery so you can be prepared as possible… Or just pay somebody to do it for you.
I feel that it’s important to outline these issues, as I know Rick reads these reviews and I hope that he reads my concerns as constructive criticism.
I will end on a positive note and say that my wife and I are both very happy with our purchase. Our used tub looks and performs as new, was a great value, and is used almost daily! Rick’s did correct all the issues we did have, and the staff has always been polite and professional on the phone and in person.

I’ve owned a spa from Ricks for almost 3 years now. The most impressive aspect of this company is they are honest and follow through… completely. This is a great company to do business with and has continuously impressed me with the lengths they will go to make sure their customers are satisfied.

Ok, so I had been flirting with the idea of buying a spa for over 2 years. I even designed my back yard around the eventual elusive spa by pouring the slab, running the conduit and strategically planting trees around the area for privacy. Fast forward 2 years and the hunt is on. I went to a couple of fairs and home show type places that sold spas but I always felt like I arrived on a used car lot with them trying to sell me on the last model on the last day of the best sale they have ever had.
I found Rick’s online and saw he was pretty close to my neighborhood so I dragged the wife and kids in the car and off we went. The store is in a warehouse area on the south side of the 91 fwy in Corona. Upon entering the front odors you see yourself standing in front of a vast warehouse filled with about 100 spa’s, new ones around the edges and used ones on the middle. We were allowed to wander around looking without a sales person rushing toward us as if seeing his next meal walk through the door. We were eventually greeted by Randy who spent about 30 minutes with us explaining how spas work and helped us focus in on what we wanted as apposed to what he wanted to sell us. With our questions answered we left without purchasing a spa but we did leave with a long lasting positive experience.
Fast forward another 4 weeks and it was time to pull the trigger on a spa. We went back to Rick’s and looked for Randy but he was was off so Rick himself came and helped us. Rick was very courteous and walked us around the showroom 2 times until we found the spa that was right for us. We bought the spa.
Delivery happened 3 days later and the guys were able to get it in and installed in about 2 hours.
After a couple days of use I noticed a some of the jets were not working and the wi-​if was not installed as ordered. Here comes the true test, I called Rick’s about my issues and they had a tech out there in 1 day to address the issues. Come to find out it was a CalSpa manufacturer error so they contacted CalSpa and within a week CalSpa was at my house making the corrections. Rick’s service rep kept me in the loop everyday with the status of the repairs and made it his mission to make sure I was completely satisfied.
All in all I highly recommend Rick’s spas as they gave me personal service and stood by their product from day one.

Randy is your guy… Purchased a spa yesterday he was sooooooo patient… Can’t wait to get it installed

Couldn’t be happier!
We placed a custom order for a LA Spa from Randy on Valentine’s Day. We were expecting to receive it within 2 – 3 weeks. While there were 2 delays on manufacturing, Randy continued to check on the status and kept us in the loop. Randy also coordinated the crane company needed to hoist the new spa over our backyard wall. Old spa removed free of charge too!
Within a week, there was water leaking from under the spa apron. One phone call, next day service call and it’s fixed. Stellar service!

It’s been about 3.5 months since we bought our used hot tub from Rick’s and we are even happier now than when we bought it. We needed a couple things fixed on the hot tub and the guy they sent out fixed our problems in about an hour and was very helpful. Then we had some parts (the diverter handles) that the paint was flaking off of and Randy found replacements for us (brand new) and gave them to us. He also answered our questions about keeping the water clean and that was also a big help.
Coolest part for me: When we told Randy about the parts with the paint flaking off he said he would replace them for us and would get back to us. I figured I wouldn’t hear from him again unless I called him, but that wasn’t the case at all. He called about a week later and said they were waiting on the parts. He called just to give me an update and I was pretty floored. They had already sold us the hot tub, they got the money out of us that they wanted, and he was still willing to call us simply to update us that a part was delayed. That’s pretty cool. Makes me happier that we gave them our business.

My wife and I needed to replace our 20 y/​o used Spa, so we figured we would check out Rick’s Superstore!
We were taken back by the huge number of spas set up to view, of all makes and models! Since we had great luck with our last used spa, we were not adverse to a used spa! Rick himself took us around and patiently explained the differences between makes and we settled on a late model Cal Spas «Pacifica 44»!
It was delivered and after it was filled there were a few minor issues (speaker lead wires came loose during transit).
Ricks guys came back within a few days and quickly fixed the problem!
I am extremely pleased with the service this company exhibited! I told one of my fellow vanpoolers about my experience and she took her husband down there and they bought a new spa! I highly recommend Ricks Pool and Spa!
Rick & Carolyn Geiger

Update: I see this review has been updated by Rick to provide my home address to the Unilocal community. Is that even legal? You’re really showing your colors as a business man here Rick.
After my terrible experience it took many months to hear back from Rick. Before I heard back, in my numerous calls and emails, I mentioned that I would be posting a Unilocal review. I stand behind my review. More time went by and Rick contacted me and gave me a FULL REFUND. Yes — after MONTHS and endless calls and emails — I was made whole. Well I don’t appreciate the time and amount of effort it took for me to get there, I do appreciate that the right thing was finally done. I had always planned on updating my review to two or three stars given this, however I thought it was only right that Rick wait the same amount of time for that update that I did for his response and refund.
In the meantime, I recently received a CEASE AND DESIST letter from a legal firm representing Rick and threatening to SUE me for this review. So much for freedom of speech and the rights of the consumer, eh? When I logged on to finally update my review, I noticed that Rick has updated this posting to send my home address out into cyber space. Tsk Tsk Rick — that’s not okay. If you want to reach out to me like an adult and treat me with respect as opposed to threatening me with legal action or publishing my personal address, maybe we could’ve gotten somewhere… Right now you’re trying to bully me and that’s not right.
And, for the record, I bought my damn hot tub. I had two credit cards tied to my account, one in my name and one in my boyfriends name. Thanks for the added side of sexism though! FYI: Ladies can be bosses too!!!
Oh, another untruth — their claim that they fully refund me in «early 2014.» I posted this review in March 2014. Come on man, your response isn’t even logical.
Given all this, enjoy the two star update.

The owner has worked pretty hard to try and correct this. It took a fair amount of back and forth between him and my husband. My interactions still weren’t fantastic. I’d get an email from him every couple of months, I’d reply and it’d go ignored.
All in all it took almost a year to get things straightened out, but it’s straightened out. We have the working hot tub we wanted.

I can’t say that I was pleased for much of last year, but after some back and forth with the owner and the technician, they really bent over backwards to make it right. This makes me optimistic, maybe my issues were an exception and not the rule — as they spent far more making me happy than they would have saved by ‘cutting corners’ at the beginning.
My advice :
Shop here.
Test the hot tub when you get home and make sure you are happy. Take some time to learn about water chemistry.
Thank you guys for making it right.

Today we went to the «Spa Show» at the Los Angels Fairplex (fairgrounds) in Pomona. After paying for parking we found the «Show» was a SINGLE manufacturer (Master Spa) displaying a variety of their models. Very disappointing and perhaps radio advertising that was misleading. Looked around on the Internet, Craigslist, etc., found Rick’s and drove 35 minutes to Corona to discover a huge selection of hot-​tubs, new and refurbished from a variety of manufactures. Rick’s was much more of a «Show» than the «Spa Show» at the Fairplex! Rick’s refurbished spas do show some wear-​and-​tear, as you would reasonably expect, and most come with a six month warranty. Thanks to Bobby our non-​pushy, very knowledgeable and experienced (in the spa business for at least 15 years) sales person who spent several hours intermittently answering all our questions. We purchased a large refurbished spa for $ 2,000, plus $ 500 for steps, a spa cover and delivery. Very worth the the additional time and mileage. I will update this review after the spa is up and running.

Many times you hear the horror stories about companies not stepping up and doing the right thing. This is the opposite of that story. A special needs child in the Inland Empire was getting a swim spa to help with her therapy. The spa was delivered, filled and started up. From the beginning the spa had problems with leaking jets, pipes along with a torn cover. The company sent their repair person to fix the spa with many visits and no satisfaction. The spa manufacture even sent people to fix the spa. We were about ready to address this with the spa manufacture when Rick, the owner of Rick’s Pool and Spa stepped in and let us know he was going to replace the entire spa and cover. Rick paid for the delivery of the new spa and cover and the removal of the old spa. Now this was not an easy delivery, it needed to be craned into the backyard. As an added enhancement Rick installed a sound system on the new spa for the special needs child. All in all this was a great outcome from a company doing the right thing.

This has been a long time coming (spa & swim spa delivered in October) in but doesn’t indicate my review is any less meaningful. While I could have purchased my spas a lot closer to home I never got a good feeling from any local sales reps (Long Beach). I was hesitant to go out to Corona. I saw Rick’s web presence, thought it was a little «get you in the door» approach and was hesitant to drive out there. My wife and I were so grateful we did. Randy, was honest, completely consultative and supportive of finding the spas that were within our budget but fulfilled our dreams. I am a huge pain in the @$$ customer. Randy worked a very competitive deal, gave me a creative finance option, worked around my contractor’s crazy scheduled and we ended up with an amazing adult backyard. This was one of the best large purchasing experiences I have ever made. If you are considering a spa purchase and are in So Cal — there is only one stop you need to make. I highly recommend them. Thanks Randy! Harry & Michelle — Long Beach

Over a year after getting a great deal from Rick’s on my spa, I continue to enjoy it and it’s one of the best purchases of any kind I’ve made in my life. In addition, when I had some minor problems, Rick’s was fantastic about promptly sending out their highly-​competent technicians to fix my problem. Thank you Rick’s!

I’ve worked with Rick and his staff for the past 4 years. I am always impressed with professionalism of the sales consultants. They take the time to educate their clients on all aspects of the pools & spas. As a consumer, I appreciate the consultative approach when they make a sale. They sell you based on what is the best fit for your needs. These guys know the business. See them first whether before you buy.