Sprint Store

I agree with the low star posts, as I received pretty much the same service. Very unhelpful staff. It’s no wonder why I have never been to this location, but I needed help with my phone. Never again will be coming here. Also, if your manager knew how to schedule more accordingly maybe everyone would be helped with in a timely manner .
Side note: when I was coming in there was a guest complaining on her phone outside about someone in their. I should have took that as a forewarning. It’s unfortunate I’ll be switching to another carrier due to this locations lack of friendly service.

By far the best service I have ever had!
I was able to walk right in with no appointment or waiting at all.
Joseph helped me with my phone, answered all my questions and helped resolve my situation, and I was in and out of the store in under 30 minutes.

I have had sprint for as long as I can remember and my fiancé and I were about to bail. However, because of the manager at this location, Chris, we decided not to. He was so friendly and helpful. We know which location we are dealing with when we have any issues!

It’s really unfortunate what some people will do for a little extra commission these days. This review is based on sales reps in store. I had broken a phone a few months back and decided to switch to the iPhone 6 While in store the only two employees there were telling me to just get the forever iPhone or iPhone forever. (Whatever) plan. I was told it was going to be the same exact price I was already grandfathered in at (since I’ve been a loyal customer for many years.) The two gentlemen also stated that it came with a FREE iPad. I explained to them that I already owned a windows surface and an iPad Air. Their response was, «well it’s free»
«Ok well what the hell am I supposed to do with three tablets?!»
«Well either way you’re going to be paying the same amount so I would just do this plan because you’re getting a free iPad.»
At this point I’m still trying to figure out what the fuck I’m going to do with three tablets, Netflix on one? Homework on the other? Shove the mini up my ass?
So finally after going back and forth confirming that the iPad is free and I’m either going to walk out paying 100 bucks for an iPhone or 100 bucks for an iPhone and a mini iPad, I thought ok so I’ll just do this bundle they kept pushing on me, I will sell my iPad Air for some extra cash and it’s a win win.
Nope.
First bill arrived. Of course I was aware of the restocking fee for the phone. However. I was not aware of the two other charges I was getting for having the tablet. If this was communicated to me I would’ve never done that. Why would I basically wipe my ass with an extra 30 bucks for something I already had?! I sold my original tablet to a friend for 200 bucks and now I’m «leasing» this tablet I don’t even use?! I work way too god damn hard to be bullshitted like this. I called customer support and it was unfortunately too late to return the iPad. They were able to get me a lower expired unlimited plan for the inconvenience, which is only about ten bucks, but anything helps, and they were also able to change the plan so that I wouldn’t have to wait 12 months to exchange my phone when a new one came out (this wasn’t explained to me originally either) I had to cancel my insurance on the iPhone in order to save some money for the charges for the fucking iPad I don’t even shove up my ass! I’m almost done with this rant, but let me say one more thing. I bust my ass, I work three part time jobs and go to school. I am trying to pay off debt, medical bills, and get by just like everyone else. Be an honest, good human being and good things will come to you. Don’t be a dick for a few extra bucks on a sale.

Literally the least helpful place I’ve ever been. I should of known from the empty parking lot to just pack it in and go somewhere else but I really wanted a new phone. The guy was completely uninterested in helping me at all… Didn’t have an opinion on any of the phones I was interested in just stood there saying nothing and then gave me completely wrong information about the release of the new galaxy… Said it didn’t come out till end of Sept… Well I just pre ordered it and it ships tomorrow. I will never go back to this store.

Do yourself a favor don’t use sprint– Worst cell service you could possibly find– I have nothing but problems– More then 10 calls to customer service and they can’t get it together– I can’t even make out going calls– Their answer? We don’t know– We don’t know doesn’t cut it–

I’ve had Verizon for a couple of years now but it’s so expensive that I decided to switch over. Not knowing much about sprint I walked into the store where I was helped by Sarahi. I couldn’t of asked for better customer service. She got to me briefly and answered all the questions I had for her (which were a lot). It seemed like she really wanted too help I got a new iPhone 6 plus, and I couldn’t be happier. Thank you for the service

Just like others have already previously stated about this particular location, they never have enough staff! Been there a few times & even if there’s just one other customer you’ll be ignored! Not a ‘I’ll be right w/​you’ or anything of the sort!

The lady that workers there (don’t know her name). Looked miserable. When she was helping that was definitley the vibe I got from her. Never coming back to this store if that lady still works there.

Been in this store 4 times at all different times of the day & never once have I seen more than 2 staff working at one time. But every time there are over 8+ people waiting for service. This store is the worst with customer service. This time I actually made an appointment & I’ve been waiting for 45 min. Someone needs to remind Sprint what the definition of an APPOINTMENT is AND increase their staff levels if only for peak hours and weekends. This is worse than the DMV. *SMDH* #SprintIsTheWORST

Not the usual cell phone service store. The help was quick even tho i forgot a reciept and they had alot of customers in the store

I tryed to get a I phone 5s fo my niece yesterday and they would not up grade my account «1500 plan» associate was rude about it trying to pressure me in to switching plans and paying 799 for the phone. I went across the parking lot to best buy and up graded for 154 bucks. They were very helpful and glad to have my business, the associate I talked to said he gets a lot of there unhappy customers.
I called the Sprint store today and talked to the «manager» Britney. She was just as rude saying that they cant up grade and its corporates fault you have to change plans.
From now on I will go to best buy for all my phone needs.

After three other Sprint stores could not (would not) help me, this one saved my life. And not just the store, but the associate who helped me out, Nichelle, was AMAZING! She truly turned around my day. Thanks so much for your help and amazing customer service, Nichelle.

So my iPhone 4s was stuck on home screen it would not receive or sent texts or calls. I called Sprint customer support they tried helping me but where not successful, they told me to go into this store and said they would be able to solve issue. When I walked in they asked me what I needed help with told them the situation, he took my phone to manager for about 30 sec and came back saying unfortunately they could not help. So my comment was so in other words I don’t have a phone, he said only thing we can do is get you another one but you have to add a phone line. Let him know I was not interested in adding another line I have a phone here just need it fixed, said unfortunately nothing they can do. Felt they could have done more instead of trying to push sales with another line.

Been meaning to post this for awhile. I go out of my way to visit THIS particular Sprint store. Not only because it has an on-​site repair center, but the employees there are top-​notch and have really helped me out. I want to call out in particular Manny, who is very knowledgeable and courteous. I use my smart phones for business, and honestly I feel like this store is my personal «phone IT» department.
It is a pleasure to be able to share this with others — I’ve had too many bad experiences with «phone stores» and I’ve been coming back to this one for over a two years.

I’ve only been to this location once & immediately became a fan.
It was the Thursday before Christmas and the store was practically empty. Even so, there were a ton of Sprint employees available to provide assistance. This was the first time I can remember being able to walk into a Sprint store and receive immediate service. Because I was having problems with my Samsung Galaxy SII, I dropped it off at the repair center and was advised to return in an hour.
When I got back to the store, Leng had already exchanged my old phone for a new one. I was elated that there was a technical problem with the phone so I didn’t have to pay to use my insurance. Leng & Jeremy asked if I needed any help re-​programming my phone, but I keep my contacts backed up, so I was good to go.
Best Sprint store in the area. Excellent customer service without the wait!

Jason made my day.
I was exhausted… Had only 2 hours of sleep the night before. Needed my phone fixed. I had already troubleshooted on my own at home, none of the fixes worked.
I asked him if it didn’t work if he could assist me in finding a local store i could go to to get it replaced. He was a rock star and he did. He didn’t have to, but he did and I got my phone replaced and up and running again, rather quickly!
Thank you Jason!

I had called in for technical questions and though I was not able to get that answered over the phone because it had to deal with lock codes for a Sprint phone, I was informed to come in so that they could figure it out.
Franklin the assistant manager helped me and took care of the request in a timely manner. I was guided on what I need to do and was well off on my way. Service was great and the store is pretty decent size.
Location is a little tucked away behind Bubba Jacks for those that need help finding the place.