T-Mobile

This was the best experience I ever had with high quality customer service. I had connection issues with my phone. I was struggling with online tech and phone support for weeks and no one could fix the problem. That is until I was able to find the awesome service of the people at this T-​Mobile location.
Yadira the store manager is simply amazing. She went above and beyond to resolve my issues and to take care of me. Between her and asst. manager Mikey, they turned a frustrating problem into a complete success! I am completely satisfied that I made the right choice making T-​Mobile my service provider. So if you are looking for stellar customer service not only do you go to T-​Mobile, but you go to this store!
A+

Great service, people who work there are awesome and the assitant manager is excellent. The wait times though are horrible, you just got to be patient but worth waiting compared to other Tmoblie store.

Went into the store to switch 5 phones, on two different contracts from Verizon. I was helped by Jorge and he was amazing! He knew all of the ins and outs of T-​Mobile to get me the best deal on my provider swap! What a great deal. My bill is now about ½ of what it used to be and I got to keep my iPhone 6+.

This t-​mobile establishment deserves an award. Every single time I’ve set foot in that store I have been treated like royalty. Their customer service is unbelievable especially the gentleman named Brent. He goes above and beyond to make the customers feel welcomed. I went in there today to simply load money on my card and was blown away by his professionalism. After been inside over a few dozen t mobile stores, this one takes the cake.

One of the most unorganized establishments I have ever done business with. This place is more in line with the set of a generic reality show.
The high school meat head who clearly feels his senority from high school and cool factor of a Dodgers baseball cap carries over to the real world.
The cute girl that possess that popular skillof saying «I’M NOT SURE» or the classic «I THINK SO» to every question. You know they type every male employee thinks they have a chance with (in reality none exist) so they keep her around.
And finally the $ 15 an hour store manager that feels his postion equals that of the T-​Mobile CEO. In reality he got his postion because he’s the only one in the store that wears a collared shirt, so be default he looks official.
If you wanna waste your time and gain any resolution let alone a resolution feel free to stop by

If you have a basic reading level of a six year old, you will be more informed than the employees here.
I went into T-​Mobile to switch to a cheaper plan than my current AT&T contract. I decided to go with T-​Mobile due to the reasonable rates, plus the inclusion that streaming music does not count towards data usage (as advertised in store and online).
After discussing the plan I wanted with the customer service rep, I said I chose the plan due to it including the streaming music feature (I listen to Spotify constantly). He then informed me that the feature was only attached to the more-​expensive $ 80 plan. I then showed him (and the other two employees that came over) online where it said differently, and showed them in their own brochure where it said the feature was included.
I was told, point blank, that I was wrong and that their Web site and brochure are incorrect. One of the employees actually started laughing at how wrong I was.
So I walked out and traveled a bit further to the other T-​Mobile store in town. They knew exactly what I was talking about and informed me that customers complain constantly that the employees at the Sixth/​Smith store either are incredibly uninformed on their products/​services or purposely try to mislead in the hope of upselling.
I would avoid this location at all costs.

They are very convincing here. They have amazing customer service. They honestly treated us like we were family and we have known each other for years. They are very clean and always in stock. I have a family of 7 and i have recommended everyone to come here.

First off, I would like to point out that I have no issues or complaints about T-Mobile’s cellular service or billing. Those are fairly straightforward and accessible on any handset.
We came in for after-​sales service, as my husband’s phone’s audio jack is not working. I figured, we’re paying the insurance every month, let’s take it in for service. We came in the late afternoon, all three of the customer associates were engaged with other clients. We never heard a «Hello!» Or «Welcome to T-​Mobile, we’ll be right with you.» I understand they are busy (one of them was on the phone, on hold, looking bored), but it is customary for associates to at least acknowledge their presence when a customer walks in to a retail store. There were at least seven people waiting for service, and three others just left because no one paid attention. There was no sign-​in sheet, so they were guessing as to which customer would be addressed first. We ended up waiting for an hour, and our problem was not even resolved. The associate gave us the number to the insurance company and said to deal with them directly, or just take the handset to an Apple store. No apologies, no additional effort to address our concern. Unbelievable.

I went to this store for some help with my phone, which i think is possessed, and they were absolutely no help whatsoever! I believe the girl that helped me was a manager, and made it appear easier to cancel my contract then to deal with my «only option» (which was to pay an arm and a leg). I will be canceling and become a Verizion customer. This experience was pretty much the icing on the cake for me. If you are a true tmobile customer, pick a different store!

They have the machine that trasnferes all your contacts! last time I got a new phone, they transfered each contact twice, but thats ok. They also transferred all my old text. thanks! I think service is pretty decent at this location. Helpfull, not pushy. …like!