T-Mobile

Dropped in tonight to see if there was anything they could do to get my phone working. It wouldn’t power up, wouldn’t charge, nothing. I was so stressed out thinking I had lost all my contacts, photos, etc. I spoke with Omar and Frankie and they were incredibly helpful, super knowledgeable and completely put my mind at ease. Omar got the phone working in no time AND backed up all my contacts and photos to my gmail account so in the event this ever happened again, all my info was safe. Frankie looked up my account and went over all my upgrade options with me. Gave me all the info I needed without being pushy, just gave me the facts. Everybody in the store was great to work with. helpful, friendly, understanding. I definitely didn’t feel like just another customer. They took their time to make sure I had everything I needed and I greatly appreciate it. Will be back soon to upgrade… Thanks guys… especially Omar and Frankie… Y’al are the BEST!!!

Great customer service from Jenny! I had called the 611 number and they put my order in wrong, I walked in with an issue, she fixed it and got me to pay $ 70.00 less. I had called in an upgrade on Jump on Demand, the people on the phone sent me an Equipment Installment Plan contract to sign instead of a Jump on Demand lease and were going to charge me $ 76.00 to ship and receive in a week. I walked in, Jenny cancelled the order and fixed it on the spot, I was there about 30 min max, only paid $ 6.99 for shipping, and she got me taken care of with some accessories for the phone being shipped. NO HASSLE, FAST, GREAT CUSTOMER SERVICE, A+, HIGHLY RECOMMEND!

This store was absolutely fantastic. the team was attentive and willing to help me out when i went to upgrade my phone. i would definitely recommend this store to anyone with t mobile or looking to switch. this is store is one of the best customer service teams I’ve seen since the eight years i have been with T mobile.

We decided to switch carriers (from Credo Mobile/​Sprint) and went to T-​Mobile on Magnolia. We worked with Francisco & Billy and they were both extremely knowledgeable, patient & helpful. They got us into a family plan with 4 lines and 3 new phones + accessories and made the data transfer really easy — all for a great price. The process understandably took several hours to complete, but we weren’t in any rush and on a Sunday afternoon they weren’t too packed with customers. Might be nice if they had more than 2 small benches for customers to sit on, and if they had a water cooler so you could have something to drink while you’re waiting… but no biggie. And we could have done without the country music background track, but I think that was the female manager’s choice? Overall very happy with this store!

Don’t go to this store if you have problems with your cellphone, especially when you want to cancel your account. They will tell you their computers down. I went there in several random times & as soon as I asked for their help about my dropping calls or other problems with the network they told me their computers are down at that moments.

Bobby and Francisco helped us out 30 minutes before closing and they happily helped us out well passed that time. Great customer service here we will drive a few more miles to return to this location.

Omar and his team do an outstanding job! They are extremely knowledgeable and passionate about Tmobile’s phones, gadgets and technology, always provide personal, outstanding customer setvice, and are the reason I will not use any other carrier or store — thanks guys, you truly rock!

Aweful service, wanted to buy a new Note and spend over $ 600 cash but they wanted to sell me on all services they had, none of which i needed. Also, they didn’t want to exchange a faulty router they gave me they said i had to wait to get a new one. I went to the 6^th street location and got one immediately. Not going back there.

Store Manager Omar went ABOVE AND BEYOND in his customer service. He fixed in minutes what tmobile tech support couldnt do in hours. He was a straight shooter the entire time and was able to hold a good conversation while we were waiting for the phone to make the necessary updates. I know he is already the store manager, but I hope he gets promoted to regional manager, or better. The rest of the crew there was also very chill. I live 30 minutes away from that store, but i will definitely be going back if i have problems with my phone.

Where do I begin? I’ll start with, on Thursday (Oct 1^st) we walked into this store at around 7:45pm not realizing that the store closed at 8. We were looking to change from At&t to T-​mobile. My wife who was embarrassed said that it wasn’t that important and that we would just come back the next day. Billy (employee) said «no its perfectly fine, it doesn’t take long at all to set up new lines!» He then proceeded to reassure us that it was no big deal and that they would stay as long as we needed them too. We found this very professional and eased my wife. Seeing that we walked out of a store earlier that day because of rude and unprofessional salespeople,(verizon), we then proceeded to tell them what we were looking for. Not only did Billy stay and help but also two others that work at night stayed there even though they didn’t have to just to make sure that we got what we needed. Because of this we ended up walking out of there with two brand new phones in a way better plan than what we had assumed we were going to get! This was one of the best customer service experiences I have ever had in a cell phone store ever! I would highly highly recommend t-​mobile and this store specifically based off of their professionalism let alone their willingness to go out of their way to do whatever it takes to put the customer first! To all of you there at the T Mobile store we thank you!

This T-​mobile store ahead by far the best customer service. The whole team made me feel welcome right when I walked through the door and they were able to help me out with all my questions. I was helped out by Francisco. He was very patient and extremely outgoing as well. I recommend this store to all those thinking about switching career! Thank you Fransisco and T-​mobile!

Years ago I decided to leave AT&T and join T-​Mobile. Best decision I’ve ever made! While the company itself is very helpful, this store has been top notch on their customer service. You’re always greeted with a smile, they treat you with respect, and they always answer all of your questions. The manager Omar runs a great team of employees. I know no matter who is working I can walk in and get the same amazing service from each of them.

Great visit. As soon as I walked in I was greeted by all employees, even those busy with customers. It was a friendly environment and all my questions were welcomed. Bobby was extremely helpful, and the manager Omar did a great job making me feel secure with my switch from Verizon. Customer service in this store is worth the detour from my drive home from work, highly recommend!

I walked in to this T-​Mobile around 7:50pm, and didn’t realized that they are closing at 8pm,
So as soon as I walked in there was a young lady (Jenni) looking at me like I am crazy!!! Of course that made me very uncomfortable and apologized for coming before closing, and told her this is very quick I just want to change my phone to differ color, (also we have more than 20 lines with T-​Mobile for over 4 years)
To my surprise she was so rude and disrespectful, she didn’t even care if we close down the whole accounts and go to other competitions.
Don’t get T-​Mobile and if you do make sure not going to this branch!

Jenny was very informative, polite, and upbeat. She continued to ask us questions to insure that the phone we chose was suited to our needs. I never felt any pressure to buy a phone or sign up for a plan that I didn’t want.

Omar the manager is extremely disrespectful and not helpful. He would not help me activate my phone even though it wasn’t working to begin with. There needs to be a district manager or something to come re-​train all the the employees again especially the manager Omar. Never coming here again.

I am only giving this store 1 star because I can’t give anything less. On August 4 I entered the store to purchase a new phone and to upgrade to the 4 lines for $ 100. I was helped by a female sales rep #4 006 687. The team was very helpful on this day. Days later I began to have trouble with the Samsung Avant as it was not charging. Stephen was helpful and was able to get the phone working again. 5 days later, the phone was not working again. My wife took the phone in and was told the battery was not working properly and that tmobile could not exchange it as the phone was working correctly.
Today I went in to exchange the phone (only 17 days late) and guess what, the same lady (sales rep #4 006 687 said we were outside the window and although she remembers us coming in, there was nothing she could do. She «called» the store manager but was told nothing could be done. So I left the store with a phone that is not working and nothing could be done.
I have a call into Tmobile customer and I expect a call back tonight. My recommendation do not support this store, go somewhere else. We should put this store out of business by boycotting the store. We have always been happy with Tmobile, but with service like this… no company will thrive!!!