The Pool Guy

Do not use this company! Jake is sooo nice until you call with a concern or a problem. Then he becomes rude and condescending! Noticed one week that his guy didn’t come and clean the pool. Called Jake about it and he told me that I was wrong. I was not wrong and his employee lied to him making him look ridiculous. Most recently came home to 5 large stones laying on the cement that should have been on spa. One was in about 5 different pieces. I called Jake and asked what happened as I knew it was their day to clean the pool. He was unapologetic, rude and didn’t ask for pictures or to even come out and take a look at what his guy did. He told me they were already loose and I needed to call a masonry to come fix it. Really? How about the stone in pieces? Did it break into pieces on it’s own? How do you know Jake? Did you come and test the stones when I wasn’t looking? He instantly becomes defensive and deflects your concerns. He doesn’t care about the customer at all! He doesn’t care about your pool or your stuff. Basically this company will take your money and break your stuff and sometimes not show up BUT you are left to pay for their inadequacy and mistakes. And don’t be fooled by Jake’s «God Bless». It’s phony… like him.

BEWARE! I only used this company for 4 months and I had multiple issues with them. They changed staff on me therefor the new person didn’t have my key and my pool didn’t get cleaned, they left a card and didn’t bother to pick up the phone and call to let me know what happened. The next two weeks I had to be sure I was home to let the new staff in to have my pool cleaned since they couldn’t get the key back from the former employee. My pool was twice cleaned poorly. The pool didn’t even look as if anyone came and when I called to ask if they did I was told they wouldn’t know until the time cards were in on Friday because… apparently they can’t call each other to communicate they’re business either. They did not offer to come back and clean our pool on the two occasions I called to complain, I even asked and they said «no»! Also my spa was failed to be cleaned one week due to floats in it because again they are too lazy to make a phone call and simply ask if they can move them and not be liable. Jake is very rude, argumentative and has poor business etiquette. I’m so upset I put up with this company for the all of 4 months.

We have used The Pool Guy for over 4 years now and have experienced exceptional service. The owner, Bob, has built his reputation with us by always being honest and by making himself available whenever we need him. At our request, we have had The Pool Guy do various things such as maintain the monthly service of our pool, replace our pool lights, fix our pool heater, and install a pool pump. And to comment on fixing our pool heater, we thought our pool heater was broken. Bob looked at it and let us know that it wasn’t broken and quickly fixed it at no charge. Anyone could have told me it was broken, but Bob was honest. This honesty, as well as great service at a great price, is the reason we have remained loyal customers to The Pool Guy. We recommend The Pool Guy to anyone needing pool service.

They were good until we notice that no one came to clean the pool one week, the technician said that they came but no one was home, unfortunately that was a lie since I work from home, left the side gate unlock. After calling the owner he was very rude and disrespectful. Bad customer service rather go with another company that doesn’t lie about their services.

The Pool Guy not only saved me money, he saved me a lot of time. He fixed a problem that my spa system had for over 15 years. The problem was it’s just a spa but the previous contractor decided to use a DE filter for my spa. DE is a lot of work to keep up and its even more work if you are only using it for a spa. Well the Pool Guy helped me out by replacing my DE filter with a cartridge filter. He was in and out of my place in less than an hour. The results were incredible. The spa was finally clean. The water was clear; there wasn’t an ounce of algae; and it didn’t take long. I took the filter apart to see how the maintenance would be. It was so easy, I could see myself saving a few hours a week just on that. The filter was solid and the piping that the Pool Guy did was clean. I highly recommend his work.

Very disappointed!
Hired The Pool Guy service and Jake was so nice… until there was a problem. Our SECOND service I came home to water pouring off our roof (we have a solar heating system that we turned the valves off to for over a year due to being broken), went to turn off the filter and noticed one of the valve handles that shuts off the water supply to the solar was broken. It was obvious, plus I know my equipment, that it was a fresh break. I called Jake and left him a message immediately and explained that I think the technician may have stepped on the valve and it broke, leaving it a bit open, allowing water to flow to the solar on the roof. He said he would talk to the tech and the owner Bob. I told him to speak with my husband thereafter. He called my husband and said «Apparently, your wife has accused my tech of breaking something». Then proceeded to say he talked to his technician who told him he didn’t break anything… then said that he spoke with the owner Bob, and they agreed that their tech didn’t do it. Did not offer to come take a look, or even consider that there was any wrongdoing on their part. Was rude and matter of fact that his tech didn’t do anything… again, without even offering to look at the issue at hand. Incredibly poor customer service. Disappointed in all aspects.

I have used the Pool Guy for a few years now and can attest that his company and employees are exceptional. No issues so far and not foreseeing any in the future. He is professional in his billing, offers referral discounts which I have gotten two. And for the record, both referred customers are very happy with his services. Win, win! He sends invoices through the mail for those of us who don’t live where the pool is serviced, (rental home). He also notifies us via letters of upcoming maintenance or vacations. Lastly, Guy is easy to get ahold of via phone and is prompt and has been nothing but 5 star each and every time I have had to call him. Way to go Guy ~ Keep doing what you’re doing… IT WORKS!

The worst pool service ever!
They serviced the pool where I live for over a year because we were renting at the time, we were stuck with them because the owner paid for their services but during that time, they would NOT take the time to clean the correct way. The filters were never maintained on time overflowing the pool with leaves. Several times they would walk out and leave the valves open or the hoses out of the pool without informing us. I got used to walking out after they left just to make sure the valves were not open. They also changed pool guys so often and each time the new one would leave something messed up, either the chlorine tables were directly in the pool, the valves open! Terrible. I could do a better job for less $$. When the house was sold to us we decided to get rid of them and leave it alone but unfortunately the week before we fired them the pool guy BROKE our vacuum and just walked out without telling anyone. My husband noticed the hose and vacuum just sitting out of the pool and when we walked over it was completely broken! Bob the owner just glued it back on and of course it fell apart again with the water. He would not work with us and pretty much told us the vacuum was old and that was our problem. I will never recommend their services to anyone.
TERRIBLE.

The Pool Guy (Guy) helped me with my pool at my new home. Granted, I do not live in the area, but I was referred to him from a friend and he visited my place where I was a new home owner with a pool. I had no experience maintaining a pool at all. If he serviced my area I would completely use him, as he showed me all the basics and suggested certain things which really helped me take care of my pool myself.
I would recommend Guy for any service with your pool. He’s VERY knowledgeable and very friendly. In this day and age, service is king, and Guy delivers.