The UPS Store

Uninformed employees and they don’t accept shipping with an account number. FedEx made this process much easier. I’ll be switching my business account to them.

I am not a very hard person to please, but talk about poor customer service! I am in town from out of state and was in need to ship two UPS packages urgently. Unfortunately since I am traveling I did not have access to a printer to print out the shipping labels from my email account. I called and spoke to Robert and his response to me was no we don’t do that. I proceeded to mention that I use the UPS store regularly back home and they have always allowed me to print labels with a charge of course. He then told me that if he was busy when I arrived they could not print the labels. They could only print the labels if they were not busy. He had not interest in helping me at all. I hung up and called the next closest UPS store and asked the same question. Without hesitation the girl on the phone said all I had to do was email them the labels from my cell phone and they could print them out without a problem. I wouldn’t recommend this UPS store to anyone. Customer service is everything! Learn to do your job a little better Robert.

Very impress! My box over an oversized box and to cut the expense the employee cut my box down. Instead of spending $ 50,I only spent $ 20 to mail my package to Ohio.

Just refused to ship two packages because he felt they weren’t packaged well. I packaged them myself and they are fine. HORRIBLE CUSTOMER SERVICE

Horrible!!! The absolute worst customer service I have ever experienced! Beware, I am warning you. I would rather drive 1 hour out of my way then to take a chance with this store. The owners name is Robert and does not care about anybody but himself, Very rude. Employee Marlene is just as bad but its because of the poor leadership.

Jeez… & I thought the post office was bad… I missed my original UPS delivery & had it sent to this UPS location so that I could pick it up in person. It was there within two days, but I’d rather drive an extra 5 – 10 miles to find a new UPS location then deal with the people that «work» at this one. Absolutely terrible customer service, the main lady up front was paying more attention to her cell phone then she was to me. At least I got my package? Haha

I’m finally in line, so I can write a review, I run a small business and it’s very convenient to go to a UPS store instead going to the post office. I’m here every other day and it’s usually one or two people working.

I checked the hours online which said opens at 8:00am. I got here at 8:05am and the doors were still closed. I checked the hours on the front sign which also said opens at 8:00am. So I sat and waited. The doors finally opened at 8:20, I guess the employees slept in. Very unprofessional. I would get fired if I showed up late to work. Just some advice, don’t show up early

Would never use UPS again. Used this store to ship a package of Christmas gifts to my son in Chicago. We had the package shipped directly to the UPS in Chicago, and the package was delivered empty. A UPS employee stole our presents! I got the run around big time for six weeks until they finally gave me a claim check. Owner was politie, but that was pretty much it. I would call to speak with him multiple times, and majority of the time I was told he was not in and no one else could help me. This location is close to home, but I’ll drive to post office or fed ex next time I need to ship a package.

This UPS store is the perfect combination of DMV quality customer service paired with the price gouging of an airport. I went here to ship a package and needed to buy a box because the one the package was in wasn’t good enough. They charged me $ 9 for the box, $ 4 for a hand full of packing peanuts and $ 1.50 to tape up the box! I typically ship at UPS stores because they are clean, clutter free and professional. This place is much more like a crappy Postal Annex had a baby with a mini mart. I would recommend avoiding this place if possible.

Standard ups store. The owner and one employee were very busy… But don’t forget about the customers. One guy is at the checkout while the owner is putting away boxes… Dude forgot the boxes and continue helping your customer.

Customer service is terrible here. I only go here to drop off ups packages because I need a receipt for proof of shipping. I recommend you go elsewhere for your shipping needs. The owner is Robert and he is rude. I’ve been in the store with 5 people in line waiting for service and he doesn’t acknowledge anyone or greet anyone as they come in the store.

Worst customer service ever! I waited for ever to be acknowledged and the owner was very rude I recommend you find a different place they will try to nickel and dime you for every little thing supposedly my label was to light to read and he wanted to charge me for a new lable even though an other ups store took it no questions asked.

Bad customer service, I waited a long time before I was even acknowledged. To make matters worse, I needed a little bit of tape (3 inches max), and the girl wanted to charge me $ 1 for it!!! Ridiculous! I rather drive a couple of extra miles and go elsewhere.

I’ve been in here a few times. The girl who works there is very sweet she always seems to get things done. Quickly with a smile. Surprising how expensive stuff is to ship. But That is not this location’s fault. It’s easy to get in and out there’s 15 minute parking right in the front almost always open.

I needed to ship something to WI for Christmas and stopped by here. The service was great and I got all my questions answered. Also, the cost was almost exactly what I estimated from the ups website for ground shipping and it was arriving there sooner than I expected. Overall, an excellent experience.

The owner is always so nice first off. And secondly I was in there the other day and Brittany helped me send my Dad a gift for Father’s Day and she was so helpful. Really great service.

The young girl who appeared to be working alone that day did not even acknowlege my presence. A smile, eye contact, a greeting, even as she was wandering about in slow motion, would have been nice. As for the customer who was in there before my arrival, IF… they had been demanding and not just socializing… I would have understood. It was her body language that gave her attitude away.
Add to that, I was needing UPS service. This is «The UPS Store», right? So when I told her I needed to overnight ship some papers and charge my transaction to a UPS business account, she said they couldn’t do that. OK? Then, why the name The UPS Store? Is this a false front for any other small business store that will happily name drop, take your money, but not provide complete services?
She told me I would have to pay with cash or check for overnight service.
So, how much is that?
I can’t tell you. You have to fill out the paperwork first.
Why would I want to fill out all the paperwork if I may decide not to do this? I just need a ball park figure.
Can’t do it. You can take the paperwork with you.
So, I filled out the paperwork.
That will be $ 75.
Yeah, right.
I then had to follow up with a series of specific questions to find out alternatives, as she clearly had no intention of sharing that information voluntarily.
For $ 10 they could ground ship, and it would arrive 7 days later. Wow. The US postal service can match that. And cheaper.
Bottom line? I left the store, money still in pocket, paperwork in hand, with disgust for this business and its unwilling employee.

Mr. Thai, the owner and notary is so nice and awesome.
Quick trip in, quick trip out.
Parking is ample, and close to the 15 freeway, so great location as well!