Tranquility Day Spa

Linda is now at Sola salon studio 5. Off McKinney by hometown…
She is great I have been going to her for years…

I had been coming here for a couple of years now and i was really happy. Now, I have been trying to book an appointment for over a month, no answer. Drove by the place and it has a «for lease» sign on the window. So sad. I am trying to see if anyone knows where Linda and Nam went to. Both great at their job. Sad the place closed down.

thid place is closed.

I called with a concern. Was told the owner would call me back. No return call. So I called again. Spoke to the same unhelpful employee. Was told the owner would call me back. Two weeks later, no return call. They took my money and have failed to deliver the massage I paid for. Would not recommend this spa. Poorly run, poor customer service, massage therapist smells like cigarettes (at least the one I was seen by did).

Horrible customer service! We had a birthday party of 5. They called& confirmed, then called back with bad news… someone called out so one of us would have to wait for an hour while everyone else was getting massages! They suggested that person go down the street to a nails salon!!! When we could not find the place (due to us listening to their directions).The next call was to tell us we were to late & that we will be charged for all of the services! Obviously we were not ok with that so they called the owner (who was the one who called off) so she said she wouldn’t charged us because she felt bad BUT when did we want to reschedule?! We said thank you but we would not be rescheduling & he repeated «she felt bad… WHEN DO YOU WANT TO RESCHEDULE?! We hung up and needless to say would not ever go there or recommend it to anyone.

I received a gift card for this place for a mani-​pedi from friends. I tried booking online twice and never heard back. I tried calling four times and always got an answering machine. I drove by the place, and even though the neon sign says open, the shades were drawn and the front door was locked. Seems shady to me. Sorry my friends wasted their money!

I purchased a 1-​hour swedish massage. My first impression of the front office was not good. The furniture looked like 10-​year-​old wicker patio furniture with dirty and worn cushions. Overall, it looked dingy. The masseur was a nice enough guy, but when he came in to massage me, he smelled like a cigarette! Instead of the relaxing scent of eucalyptus, my hour was spent sniffing Marlboro! The massage was not pleasurable at all; his strokes were abrupt and rough. There was not any part of the massage that was pleasurable. I’ve had many in my day, and I wonder if this guy was even trained. I hate to be negative, because he seemed nice, but he certainly shouldn’t be doing this for a living. If you dare get a massage here, don’t book the gentleman. :(I completely wasted $ 55.

This place was awesome! I took my mom there for her birthday. We walked in and were greeted with a pleasant smell and kind staff. They introduced themselves and directed us to our separate rooms. I received a full body massage that left me no less than impressed and very satisfied. For the first time, I left a massage without pain, but rather relaxed… so relaxed that I nearly forgot my purse lol. My mom was very pleased as well with her massage and facial. I highly recommend this place. An hour later, and I’m «stressless» and ready to have a great night sleep :)

I booked a sugar scrub and spray tan for my girlfriend and I that I read about on their website. The gentleman answering the phone and booking the massage seemed as though he had just woken up and didn’t know anything about the scrub. He asked me where I saw the scrub and spray tan together and I told him that it was on their website, I was already getting a bad feeling about this place. We walked in 20 minutes early, which was a joke because 15 min after our appointment time, we still hadn’t been called back. The place was ok, but seemed dingy and dirty. I got called back first and when I walked into the room, there was dirty towels in a pile on the floor in the corner and the room was dirty. I was asked to take off my clothes and lay on the bed for the scrub, but when I got undressed and went to grab the robe that was hanging on the hook for me, it was wet and dirty. My girlfriend came into the room and told me that the two employees were outside smoking cigarettes, gross! I do not want to have that smell while I am being massaged. We were both turned off so much, I got dressed and we told them we didn’t want to go through with the treatments. I would not recommend anyone going to this place, it is not professional and is not clean.

Horrible customer service!
Well, this place has shady business practices, they refused to honor a groupon for 3 massages my husband had gifted me for our anniversary. They said because I had purchased a groupon before, they could not honor it and told me to call groupon to get my money back. The lady gave an explanation about how the therapists are overworked and they are making no money. These terms were not stated anywhere in the conditions and the lady said she knew that but that’s what she is saying now. This is illegal to change the terms! Then, she refused to give the owners name and said they’d «call you back».
Since when is it good practice to complain to your customers that you are making no money? Is it my fault you and groupon have issues?
There was absolutely no consideration for the customer and the lady seemed to not care they were losing a customer. I will never go back to a place that treats their customers this way.

The first time i went to this place was back in July as a gift for my friend that was getting married. I had never gotten a massage before but I am glad that the first time I had one was here. Its inexpensive considering how much over places cost and it is extremely clean. I was worried that because of the location that it would look just as bad as it did on the outside luckily that was not the case. I highly recommend this place for anyone that i looking to get a massage.

I was given a GC for 1 ½ hr deep tissue massage. The place is not the nicest spa I have been to but it’s not that bad either. Linda was my massage therapist. She was very nice and a decent therapist but I do not feel she used enough pressure and used way too much massage oil. The bed was WET and I was covered in oil once she was done. The pressure thing may be my fault for not saying anything. Maybe she thought it was supposed to be a hot stone massage because she did use them. I was relaxed when I left, but I could have used more work on my neck and shoulders. Oh, and request a room towards the back. I could hear all the chatter at the front desk during my session. :-(

I came here because of a groupon deal and I’m glad I bought the 3 massages! It is a decent spa for the price, even at regular price. For all 3 massages, I upgraded from a Swedish to a deep tissue massage. 2 of the massages were with Nam and the other was a lady I don’t remember the name of. Nam was really good and I would request him again. The other lady was OK. Although relaxing, she didn’t use enough pressure on my legs but was really good on my back and shoulders.
If you’re looking for an upscale fancy spa, this is not the place for you but if you’re looking for a decent place at a good price look no further!

I came here from a coupon deal I bought online. It is tucked away in a 2-​story retail/​office building. My first impression when I walked in was a positive one… it appeared clean, quiet & relaxing. However, there was no one at the desk to greet me. A couple of minutes later, a gal came in and greeted me, got the paperwork started and then directed me to the massage room.
Linda was the massage therapist and this girl has got some STRONG HANDS! She gave me a really great massage. However, the sheets were rough & pilled and felt like they hadn’t been washed. Ewwwwww! They had a damp feeling to them which made me wonder if they had been changed since the last client. That was a HUGE turn-​off. Although the massage was wonderful, she used too much oil and didn’t do a very good job of wiping it all off when the massage was finished. I have oil in my clothing and in my hair. I couldn’t wait to get home and take a shower.
This seemed like a great value. I might return if I knew that they had upgraded the sheets on the massage tables and convinced me they laundered them between clients. If you are going to have «spa» in your name, please provide a «spa-​like» experience.

Best massage I’ve had in a very long time. I went yesterday with my sister to get Swedish massages. The guy who worked on me was Jeff. This guy knows his stuff and knows how to listen to what you need. I will definitely be going back again. Totally worth it and even better because there have great deals.

Had my first massage with Lisa and was very impressed. She targeted my trouble spots and knew the areas that were bothering me the most without having to explain it to her. She incorporated the hot stones with the massage which was a great touch and very therapeutic. I can’t wait for my next massage!

I went and saw Linda for the first time on Friday! And wow, impressed! I felt so much better after I left and really felt taken care of. I was made to feel like I was the only one there… I def will be back monthly…

I used my GROUPON today for a 90 minute hot stone massage. Before going, I tried to find the web site but don’t bother, it’s ‘under construction’. I arrived early, but don’t bother arriving early because they don’t have a quiet room where you can relax. When I asked for the quiet room that I had inquired about and was told existed by phone, I was escorted to a small room with one very uncomfortable wicker chair. This room is normally used for pedicures. It is NOT a quiet room. I had planned on taking a shower before my service but take your shower before you arrive as there are no shower facilities here. I had a VERY NICE 90 minute hot stone massage but when I asked where I was to dress and do my makeup, I was told to do it in the bathroom! This place looks old and appears to have seen better days…
Needless to say, I will NOT be returning!

Regardless of the groupon deal I received, being massaged by a person who just returned from a cigarette break SUCKS! Not the aromatherapy I was hoping for.

I went to this day spa a couple of weeks ago, while on vacation, and wanted to have a nice girls day out with my best friend. First off scheduling the appt was no problem. Got there for our appt and we didn’t get started on time, we didn’t go back until 20 mins after our our appt was scheduled. Luckily, my friend and I didn’t have any other plans after wards. So the room in which they do the mani and pedis is a small room, right next to another massage room. That’s pretty sh#$*y planning. The massage therapist had to come in and tell the nail techs to tell us to be quiet. The manager on duty was doing the pedicures and kept having leave because she was the only one able to answer the phone so the whole experience was not relaxing at all. Contrary to its name, it was not very tranquil. I should have just gone to a regular nail salon.
One of the reasons I’m being so critical is that I’m a massage therapist (for over ten years) and have worked in spas and I would not call this place a spa by any means.
Oh and the other nail tech there must have been super new or fresh out of school because she didn’t do two coats of polish and did a bad job. So if I could I would give this place negative stars.