Valvoline Instant Oil Change

Great service and people! They rock

Very disappointed in this place. I was told I needed a new Serpentine Belt on my vehicle, not knowing much about cars and I’d never had that said to me before, I had hem do the service along with my oil change. I asked for the old belt so that I could show my husband. Well what do you know, my belt was in perfect condition an did not need to be changed! $ 160 later! I will never go back to this place ever again, it’s a bunch of incompetent kids that don’t care about upselling to a mom that really couldn’t afford that service but did it for safety reasons! Awful awful awful!
Updated 5−11−16
After calling customer care, who were very nice, I spoke with both the store manager and the regional manager who apparently lack any type of customer service skills. For a store manager to start off a conversation instantly telling a customer they are wrong is well just WRONG. Same goes for the regional manager. Apparently they could care less how customers feel, and do not care about resolving issues because to them we are just dumb and don’t know what we are talking about…
Save yourself the trouble and do. Not go to this place!

First time here ans It was fast and easy and customer service was great!!! They also have 73 convenient socal locations.

Really nice people but the service is cheap. They didn’t check my coolant or top it off. Called the manager and he said they only check the overflow, but if that was the case I would have been informed that my coolant may be low??? They also don’t check brake fluid, which is silly because it’s yet another vital fluid to the car. I didn’t realize this of course until my thermometer went to the red zone. I thought coolant was a standard with oil changes. That could have caused major damage to my car for nothing. Not appreciated, especially when I paid almost $ 80, on top of the guy trying to push $ 500 more in «recommended Toyota services» That comes off as really cheap. Why would I bring my car for more expensive work when I can’t even get an honest oil change??? Won’t be returning here. Arlington location does a real full service.

Bunch of young kids being rude and trying to be funny. While waiting one of them farts directly my way.
Never going back to that location agin.

Amazing service!!! Everyone was very nice and great at explaining everything they did

My oil drain plug was stripped here. Ended up costing me over $ 500 in repairs. Had to get a whole new oil pan.

In and out in 10 minutes, while I sat in my car. Everybody was friendly and gave amazing customer service. I will definitely be bringing all my cars here for oil changes from now on. Amazing experience!

This is a real professional outfit and I love using businesses that appreciated the lifetime value of a customer and don’t just try to take you for all you have on the first visit.
I’ve been there 3 times already and each visit was very organized, attentive to my cars needs and informative as far as what I needed to pay attention to.
Robert and Raymond seemed to really care about my business and they are on my A-​1 list from now on.

First experience at a drive-​thru oil change. Great customer service provided by Cass, Evanny, and Pedro. Will definitely come back in a few months!

Sat in parking lot waiting for a bay to open. Sat there for 15 minutes without anyone coming out to greet me. Left and went to jiffy lube! Will not be returning to that location. Bad bad customer service

Last minute oil change before going on vacay and let me just say, I’ll definitely be returning. Such great customer service! Not once have I gone to get an oil change and have my lights checked lol They of course checked way more but i thought thay was very cool. Thanks to Raymond who talked me through the process. Awesome works fellas!

I had my oil changed today at Valvoline on my Mercedes SL 550. And one of the techs broke the zerts on the back of the plastic engine cover on the engine, I watched him pull it off abruptly adn incorrectly. Now it won’t seat properly and fasten and is now lose. The manager tried to tell me it was already broken. It wasn’t, I watched him pull it off incorrectly. Indecently I watched the techs confusion on his face telling me there was no oil dipstick on my car! I told him, «YES THERE IS». I showed him where it was! Waiting to see if Valvoline will fix it or not. I will keep you posted.

So like most consumers I want to make sure my car is happy happy and to do this you service it. I’ve had my oil changed here before I was happy so was my car. How ever I bring it in for the normal 3000 mile oil change. They change the oil. After parking in my drive way I notice oil leaking. So I take it back and the manager apologized for over spill from when they drained the oil the tech got a little sloppy. Okay. He gives me a free oil change. I’m good with that. I go home and get the wife’s car. They change the oil checked the air filter and other top secret things. I’m good and happy. Until Monday comes and my wife calls me and she’s broken down. The van keeps stalling. Okay it is still under factory ford warranty. So after waiting for a tow truck my wife is not my friend. Ford said the filter canister wast not closed proper and the max air censer was the problem. I would not go back nor would I recommend. I’m over it. I would have better luck letting the blind old lady across the street Chang my oil. Really the tech didn’t close the filter canister right. When I went back to talk to the manager he shrugged his shoulders and said sorry. Mean while my wife is still not my friend and all you men know what that means!!!

It’s nice to come to a place where I don’t have to get out of the car with the kids for an oil change. Makes my life so much. Evanny, Corey and Raymond were awesome

First time experience with a drive thru oil change!
The staff was very courteous!
They checked all lights and fluid levels and even my air filter
Great service! Great price! Great place for quick oil change!
Always ask for on-​going specials

Top notch service! They always try to upsell you but they are very low key about it. Never had any problems here!
Always ask for a discount :)

This place is great! You don’t even have to get out of your car– super fast– rotated tires and changed filter too

AWESOME! I had never been to one of these instant oil change places before and was kind of apprehensive, but it was so worth it! Cassandra and Robert were both so helpful and courteous. Going here for all my oil changes from now on!

This place is awesome! honest No pressure Service! Robert the manager and his staff are Awesome! I was there for maybe 15 mins and done! With Unilocal coupon it all came out to $ 35 and you stay in your car the whole time.
Myron what they explained Valvoline bought out ez lube and changed there methods. To sell with integrity and no pressure recommendations! So don’t come here with a pouty face or on the defense you have nothing to worry about these guys are Great! I will come again and again and again!