Western Dental

I wish I could give a location a negative star. The fact they double book their office and then expect their patients over an hour for a scheduled appointment is ridiculous. The clerks and dentists are all rude and unsympathetic. Do not waste your time nor money.

if i can give this office negative star i will. the specialist of this location is a big b!!! Her last name is KNAPP. she wants me to pay a behavior thing cause my daughter is nervous! since my insurance is covered. she just wants money from us!!! never ever go to this location!!! go somewhere else!!! This lady is racist and refuse service!!!

Although some of the receptionist are nice… I wouldn’t recommend this Western Dental. It’s always crowded even if you have an appointment. Both my daughters had there braces done here & I always spend at least 3 hours here for every appointment. It has always bothered me on how dirty this place is. The only upside is that the orthodontist is really great. If I were you I would find a cleaner western dental. The health department should really check this place out.

If I could give this place a 0 I would. It’s horrible! What’s the point of scheduling an appointment if every time you go you have to wait 2 hours!!! Place is tiny and filthy.

Don’t let the pictures fool you. This place is dirty, overcrowded (standing waiting room only) and scheduled so tightly that you will wait a while before getting called. I’ve been there a few times with my kids and this was my experience each time. Once in the seat, the dentist comes in looks in your mouth with a mirror for a few seconds and goes to another room and looks at film and from that he determines just a cleaning is needed. There wasn’t any probing, no poking around for any other problems. I didn’t even see an ex ray to see that all the teeth were coming in. This is the most incompetent, disgusting, low brow place. I can’t believe they can even bill for what they do. I strongly suggest looking around for a more professional place. I’m done!

Worst dentist I have ever been to. Would never recommend this place to my family or friends. My biggest concern was how crowded and dirty this place was. They over schedule appointments and there is not place to sit. Even if you have a set appointment, good luck getting seen by the dentist at that time. Every time (3 times) I have gone here I have spent over 2.5 hours just for a routine cleaning. Save your time and money and look for a good dental office.

Was there on a Wed am for a regular cleaning. The waiting area was packed. Got there 5 mins early for my appt and the nurse called me in within 10 mins. Dr. Benson was really friendly and thorough, finished the whole thing within 45 mins!

First I’ll address the good. The back office staff at this location is wonderful. Everything in the back moved at a rapid pace and its because they are trying to see as many people as possible in a short window of time. As a result, when one person leaves your mouth, another provider jumps right in. It doesn’t let you get a personal experience with the provider, and that’s the only negative. Its a very rushed visit all the time which makes you a bit uncomfortable. I just wish they would take more time with you as a patient to actually hear you, and address your concerns as a patient, and explain the treatment plan thoroughly to you rather than just stopping the visit, and speaking solely with the front staff. Other than that, the back office staff is very kind and friendly.
Now for the front office staff, I honestly have no kind words. They are very pressuring when it comes to giving your card for payment and starting treatment. Normally when you’re interested in a service like braces or dental work, you shop around. Here they will pressure you to go ahead and start once they get done quoting you. I (dumbly) over looked that. Well I decided since I come here to have my daughters come as well. I submitted same exact insurance that i submitted for myself and was assured that I’d have no issues when I made the appointment, especially seeing as though I had been seen in the office 5 days earlier and my insurance was used with no problems. Well the day of their appointment came and low and behold there’s a problem, and suddenly they cannot use the insurance. This was only told to me after I kept my daughter home from school, filled out the 45 mins worth of paperwork, and turned it in. It was extremely rude and inconsiderate to have me do all that just to tell me «Your children can’t be seen under your insurance.» Especially considering the fact that I have limited off days and my time is just as valuable as anyone else’s. They called to confirm the appointments four times! That let’s me know they had ample opportunity to notify me of an insurance discrepancy. They could have notified me then and left me a brief voicemail asking to call them in regards to the appointments opposed to not checking what insurance a patient has and verifying eligibility in advance. It was such a shocking surprise because they saw me five days exactly prior with no issue or problem! When I asked the staff member why my insurance was able to be used 5 days ago and not on that day of service, her response was simply «I don’t know. It was a mistake.», which isn’t an acceptable answer at all. I called the call center and some with Phillip to address this problem and he hardly said a word the whole time and assured me he would address this issue with the manager at this location and assist me with transferring my chart to a different location. It’s been two weeks abs everyone I call I’m on hold waiting for him for over 15 mins. only to be told he’s unavailable. I asked for clarification on the insurance issue and I asked specifically if there was anywhere in their policy handbook or guidelines that states if a patient has multiple forms of insurance, but only supplies one, they get to choose which one the patient uses. His response was «No, there is not.» So as a patient you could see why I’m frustrated. I think it’s safe to assume they are not staffed properly in the front, there was no office manager that offered to assist with the issue, front staff has poor customer service training and doesn’t care what your experience is as a patient and is very clear that they do not give two f**** about what type of experience their patients have. The chairs in the waiting rooms are old, cloth, and worn and cannot be cleaned properly so it’s like a germ fest in there, as many people as they see I’m not sure why they haven’t upgraded to plastic back and vinyl cushion where they could at least wipe them down with cavicide and clean them and make the waiting room feel clean and inviting. You can’t have poor customer service and be filthy. Wish I could give them more stars but every time I go here its a poor experience with the front office. I’m saddened that I’m committed to my orthodontics contract for 18 – 24 months with them.

This place is horrible. Had an appointment for a braces consultation and I arrived 10 minutes before my appointment time. I waited 2 hours in the waiting room… The waiting room was packed and smelled like sweat. Kids were running around bumping into everyone, and screaming. The place was so dirty in the waiting room. Staff were overworked and people were constantly wondering why it was taking so long. I would never come back here again. The quote I got was a little cheaper than other places, but sooooo NOT worth dealing with the crowds, and long wait times. Felt like I was at Disneyland waiting in line for Space Mountain for 2 hours with parents letting their kids run a muck the whole time.

While the dentist is nice and does a fantastic job to make you comfortable, the customer service of the receptionists is horrible. They schedule you to come in at opening and you can’t go in to check in until they arrive to the office. Then you have to wait for them to open up the office and get settled in. Come on, really? This has happened to me 2x. This past Saturday I had an appt that was made when I left 6 mos ago at 8am. I get there at 7:45 and have to wait for them to arrive. I walk in at 8, the lights are off and they look at me like they are surprised to see someone. A lady asks if she could help me and I told her that I have an appointment at 8 o’clock. She says we don’t open until nine. I told her well, I have an appointment at eight that was made when I was here six months ago. She says no they don’t have a dentist coming in until nine and they called everybody to move their appointments. And she says did I not confirm with you and I said no. Then she proceeded to tell me that they had been trying to call me to move my appointment and then I said no, I have not received any calls nor have I received any missed calls from your office either. Then she says that she sees notes that they tried to call me and I ask if they have dates and times and she said no. I said well, I wouldn’t be here if you guys would’ve called me or left a voicemail. It was a serious inconvenience and I am considering finding a new dentist because they are rude and don’t own up to their mistakes. Also waiting 30 – 45 minutes to be seen when they are not ready at opening is ridiculous.

While waiting to be seen all I hear is a woman (who may be the office manager) begin to lecturing grown women like they are children. First off; it’s extremely inappropriate to carry on that type of activity while customers are in the waiting area. If a meeting must be held, then a more appropriate time would have been when there are no customers. Not to mention; even after this women lectured the women she continued to then become upset with a young lady who just finished completing a phone call. May be useful for this supervisor to take more tactful measures as well as look into managerial classes. The office staff were exceptionally nice as were those in the back.

well where do we start. I had never been to a Western Dental location and I was initially going to get a basic cleaning because I have moved and needed a new dentist. well everything seemed fine from the check in with paper work. What really made me want to give this place negative stars here is the poor customer service, I was lying in the chair after the dentist had spoken with me over my diagnosis and the assistant and front office girl were just there standing there watching and then walked off leaving me lying in the chair. hello??? like are you going to make the chair go up and move the light off my head. so I had to help myself out and exit. This place is a rip off not to mention! Sorry I don’t have $ 2,000 to give away Western Dental. I think i’ll be visiting my old dentist even if it is a drive.

I had originally posted a great review for this place but now it’s a zero star if I could. Although the dentist (assistants) treat you well it’s not worth the pain. I understand experiencing pain the day of the treatment but weeks after having a cavity filled I am still experiencing horrible pain. Pain that wasn’t there to begin with. I can’t eat any solids because every single time I bite down the pain is absolutely excruciating and lasts for hours after a single bite. When I call for an appointment they insist that I go in during the week or Saturday morning. I work Monday through Friday and go to school on Saturdays so it’s either skip a day of work or go be stuck with this horrendous excruciating pain I WOULD NOT RECOMMEND IT TO ANYONE.
As if the pain wasn’t bad enough KEEP YOUR RECEIPTS– ALL OF THEM. I paid $ 300 on the first visit, they charged once for $ 80 and once for $ 220 a couple days later when I went in they kept arguing that I never paid the $ 80. Even when I kept showing them a copy of my bank statement (through bank app) where it showed that they had already deducted both payments they continued to say I did not make the payment. After me calling the bank (in front of them) to clarify this they agreed that I had indeed paid. Two days later I get a letter in the mail concerning my late payment and warning me I will be send to collection if I don’t make payment. Once again I had to prove that I did make the payment and that I had both a receipt and a bank statement proving so. Two weeks later when I made my first monthly payment the same exact thing happened, once again I had to prove to them that I had already paid and they had in fact already deducted it from my account and once again it was a lengthy argument where they claimed it wasn’t true, even though I once again had both a receipt and a bank statement to prove otherwise. This place is a fraud all I can say is KEEP YOUR RECEIPTS!!!

First off, I hate dentists! I have spent a ton of money on dentist, you know the ones with the fancy offices, massage chairs, and 10 televisions to keep you busy while you wait in their beautifully decorated waiting rooms, while they ring up a five figure dental plan for you?
This is NOT one of those places. This is a serious dental facility. You won’t find all the fancy stuff, and it is not perfectly kept, but I will tell you that you will NEVER find better dental care especially at these prices and the financing — is SUPER EASY!
The last dentist told me I would need to spend 10k to get my smile in shape. Dr. Benson assigned Dr. Patrova (I hope I spelled that right) to my case. She is by far the most caring dentist I have ever had. Her standards for my smile are higher than mine and she won’t accept anything but the best! She works super fast, as do all the staff at this facility.
The staff from reception to appointment follow up are amazing and kind beyond measure! These people work and they do it with a smile. And because of that, you don’t wait months to get your work done. It is done in days!
You can get an appointment easily, no waiting. Evening, weekends — no problem!
It is an open concept clinic, so you are in a wide room with sub stations, it is alarming at first but when you see how they move from one patient to the next in order to quickly provide fast, accurate services you begin to appreciate the layout.
Again, it ain’t fancy… but I will never go anywhere else! Dr. Benson, Dr. Patrova are the finest. Far more professional than my Orange County dentist!!!
I love my new smile, it is AWESOME, affordable. And I got it fast!
I highly recommend this team!

Western Dental is the best to get all your dental needs. Dr. Benson and his staff are wonderful at what they do. They make sure that your comfortable and that your not in any pain and their customer service is great. You will be happy with their service.
Raymond W.

I would have given this dental office a higher rating if they would have given me a more accurate diagnosis
The office is clean and the staff are great. Filling out the forms online save me a ton of time from coming in and doing the paperwork myself. I had my teeth cleaned and gotten bite wings, which they did a great job on.
The problem I had was they took only bite wings for xrays and the dentist there had told me that I needed 4 root canals done. I thought it was absurd so I decided to get an 2^nd opinion with another dentist at OHSU School of Dentistry. When I had gotten a more thorough examination and a complete set of xrays, I was told I would only needed one root canal redone, fillings that supposedly needed root canals and to just watch the tooth site for any advances in decay.
Western Dental did a lazy diagnosis for my condition, which is why I only gave them 2 stars.

This place is the absolute worst! Lots of employee turnover, always behind schedule, quality of care is horrible. «Managing» dentist LOL is a prima donna princess. She has terrible communication skills, is a poor listener and has bizarre logic. It is extremely difficult to get her to understand things correctly. Her skills seem to be limited to basics like fillings and root canals. Anything more difficult or when the patient LOL is an adult, requires the oral surgeon who only comes in every two weeks, to do the work. What a joke! At any «highly» professional dental firm, she’d be a dental hygienist. As far as the oral surgeon goes, he absolutely won’t listen to patient feedback. He thinks his way is the best way, and the only way. And if you’re still in pain, or have complications much later on, too bad… it will stop hurtling sometime. This office by far, is the most poorly staffed, the least professional and the least caring dental facility I have ever been to in my ENTIRE LIFE! AVOID THIS PLACE!!!

I had put off going to the dentist for a year because the last dentist I had told me I had a growth on the roof of my mouth and advised it might be cancer!!! WTF!
It was eventually found to be a noncancerous growth but I couldn’t sleep for 2 weeks because of this doctor’s sh*tty bedside manner!
I ended up going to Western Dental because my wife spoke so highly of them. When i first got there I thought it looked pretty gangster but man… what’s the old saying? You can never judge a book by it’s cover… I was sooo wrong!
They are fantastic!!! The entire staff is extremely professional, they’re very high tech having emailed me a link to complete my forms so there was no uneccesary waiting and their system warns them when a patient is waiting too long.
When it came time for my x-​rays and check up they were fast and efficient. The dentist was sooo nice and professional. (I wish I remembered her name cuz I’d give her props here!!)
She examined me, advised I had no cavities, cleaned my teeth and I was out of there!
Not once did they try to upsell me like my other greedy ass dentists have in the past for teeth whitening, $ 150 electric tooth brushes, etc!
It’s very rare that I give 5 stars for any business but this place has earned it!
Definitely check them out!