YP Marketing Solutions

Pretty untrustworthy company.

This company will not let you pay month to month after your year contract. My business closed down and they would not let me cancel the Internet contract. Their phone specialists are very pushy to get you to sign on for another year. When calling I spoke to two phone specialists that were both very rude. Customer relations is a Zero. I will never use them again. Their advertising SUCKS. My business went under. Thanks yp YOU SUCK

If I could put a –10 here I would! About a year ago we had this very smooth talking salesman named Jeff come over to our home. He was extremely friendly and we explained to him that we were starting a side business from our home. He told us that we should pay for them to put us on Google. We told him we couldn’t afford it and we just wanted the basic plan which would have been about 125 – 150 a month. Even this amount was huge to us as each of our jobs only profit us around $ 200. He assured us that we wouldn’t have to pay if you didn’t perform just as he said. A couple of weeks after this I called and told him that we needed to cancel because my husband who was a fireman was being called up on a major fire to be gone two months possibly. He was difficult to get a hold of and then when he did call me back he said I don’t know if we can cancel it at this point let me see what I can do. The next thing I know, I get a bill for $ 1500. He never canceled it and never told us that he didn’t. Long story short we spoke to his supervisor who placated us and refused to change anything or get rid of the Google which we couldn’t afford. I tried to send cancellation letters to an address in Ohio that was on the paperwork but when collections called me they had no record of course of this. This went on and on for one full year. Now we owe them $ 5000 which is more money than we ever made off the advertising. I honestly never expected this from such a large and reputable company but now I am hearing from others that this is very common practice with them. I spent countless hours on the phone explaining my situation over and over to different supervisors and collection agents and all they did was continue to give me the runaround and never resolve the issues. Do not I repeat do not advertise with this business, you will regret i!

I was initially skeptical about signing with these guys and even advised the owner of my company not to proceed. But we did anyways. Now while i believe YP may be great for a brick and mortar business their solutions online and their cost make zero sense. Our YP sales Associate claimed the world how they had a huge database of information that could be used to advertise and target customers because they are partnered with Google. They also made a claim that they are one of the only SEO companies partnered with google which after some research i have discovered they have over 5000 «partners» Their services came with a huge price tag and were under par. Their monitoring software almost always did not allow me to log in and see the results from the advertising. After telling us they knew the best keywords and adwords to use for a PPC campaign they turned around and relied on me for every keyword phrase and got upset when i asked to see statistics saying our 6k a month did not allow to monitor these activities. When doing a cost acquisition from buying qualified leads and producing our own through YP our average lead cost was DOUBLE the highest in the industry. Additionally they would not exclude certain social media sites per our request saying that for an additionally cost they would. I never want this to happen to anyone else so i decided to find them on Unilocal.and its quite funny how a company who prides themselves on advertising has no reviews on Unilocal.Again please for your business sake please do not use their services. The reps were really friendly but i believe their back end staff is what is truly holding them back from delivering on their promises