Enterprise Rent-A-Car

Great service from Mora and the manager (would have given 5 stars if hours of operation is better). They picked us from JRB North Island Lodging and arranged for us to drop off the rental car at San Diego airport without additional fees (this location is closed from Saturday 2:30pm till Monday). Both ladies were very compassionate and accommodating with our unique situation (flying Space-​A) and made our delay over in NAS North Island a pleasant experience. The manager even went out her way and recommended places for sightseeing and dining while we were stranded in NAS North Island/​San Diego. Highly recommended for people who travel to NAS North Island.

Had a great experience renting from here. Initially dropped the car off at base ops on NAS North Island after a one way rental from the airport (long story), but when I realized we would be staying another night was able to get another car and picked up on base within an hour. Carrie, the manager at the facility was great! Very helpful and understanding of my plight. Highly recommend you rent from here if you need a car staged on base for pick up. Thanks Carrie, you rock!

Worst.Car.Rental.Experience.Ever.
I wanted to rent a car for the weekend before New Year’s. We decided to go through
upon which we found the lowest price ($ 24.99) being this particular location (everywhere else was about $ 38-​$ 40+). So we reserved a pick-​up at the defaulted 12:00 noon time on that Saturday.
My driver and I showed up at about 12:03 (the lights on Coronado are a bit long on that strip) to an employee, Marco, who said «I thought you guys weren’t going to show up, I was about to close». rude. He then brought up the paperwork, and I brought out my debit card.
«You don’t have a credit card?» he asked. «You’re going to need two bills and your most recent pay stub.» WHO THE HELL CARRIES THAT ON THEIR PERSON?! I thought maybe i could go home and print out my statements and pick up a couple bills. To which he said that I could maybe pick it up at the airport location, but they wouldn’t honor the $ 24.99 price… it’d be almost $ 70+. Luckily, I had my work badge, and the guy was willing to make an exception.
So he escorted me to the slightly dirty car which only had a half-​full tank (I’m an optimist), and rushed though the paperwork that I had to initial. Even though i waived the price of insurance online via Hotwire, he asked me, «Do you want the $ 24.99 coverage, or the $ 14 coverage? I’d do the lesser because the other is a ripoff» (either/​or fallacy). So I ended up with the lower coverage, that i didn’t even want in the first place. Already a bad experience.
Upon returning the car on Monday right before they closed at 3, we still had ¾ of a tank so we asked for some kind of credit or a refund. He reluctantly obliged. Then when we were doing the closing paperwork, our bill was $ 113.72… AFTER the $ 15 gas credit. My friend and I were questioning why it was so much, and Marco proceeded to explain why the charges were there, and how it’s a 24 hour rental period and because we returned it at almost 3 we were charged another full day. ridiculous. After we argued for a bit, he reluctantly said he’d issue a $ 33 credit back on my debit card. He even scribbled a little note on the receipt which he signed: «Wed, I will refund $ 33.00 back to debit. — Marco»
A week later, after still not receiving my refund, I called the location. Marco then directed me to call his manager at a different number because he was the one who did the refund. I called this number and asked for Joseph, but Donnie answered, and said Joe was busy, but he’d try and help. He was wondering why I was getting a refund, because Marco failed to leave a note. So I explained my situation. after putting me on hold for a few minutes, he asked what was a good number to reach me, and he’d have joe call back. 3 hours later, I called them back… and Donnie said Joe stepped out and he’d be back in an hour. AN HOUR LATER, I called Joe (which was based in National City), and said I was calling about my refund. Joe then said, «Okay, I’ll take care of that for you. I’ve got a lot on my plate, but I’ll move you to the top.» Which made me ask him why is this only being taken care of now? He gave the excuse of how he is the only one who is able to do such a refund between the two locations and there was a lot to do.
I STILL haven’t received my refund.
They have horrendous and condescending customer-​service. Needless to say, I will not be doing business with them again.

Best car rental experience ever. Not anxious to deal with airport rental hassles I arranged to use Coronado Enterprise. They called the day prior to confirm details, picked us up at the hotel, had all the paperwork done and the car ready to go when we got to their office. We had an early flight home on our last day and Enterprise said we could just leave the car the hotel and they would pick it up. Perfect! Will definitely use them whenever we visit Coronado Island.