The UPS Store

Terrible customer service. Worker kept telling me that the USPS was terrible and slow and losing workers. I mailed a package from this location on 4-​20-​2016 and it still has not been delivered. Expensive and I feel that they are lying and only trying to get money from out of you. I am out over $ 100 for my package I sent also.

Awesome customer service! Derik is very knowledgable and friendly! I would definitely go back here!

Great customer service good experience here. Derik is very polite, all the bad reviews are very one sided, they don’t mention how the customers initiate the arguments and come off as rude

Super nice. Ezra was great and so helpful. Customer service was superb. 4 stars cause their printing tech is quite a bit behind. The store owner has to update their printing equipment. But customer service was great

The service here was wonderful. Thank you Ezra so much for binding all of my law school class notes from last semester. I saved so much money here than I wouldn’t have somewhere else. Ezra kept me smiling which is a good sign that I will be coming to this store for all of my law school binding needs. Thank you UPS and thank you Ezra! See you this summer!

As a long time resident of Coronado (over 30 years) and my first time to this store, I was greeted as an inconvenience and left completely disappointed by the associates in this place. Unsure of who the «dude» was but he was rude, unkempt, unprofessional and is a poor representative of UPS in whole. Customer service is key to success — this store is managed poorly and the staff should be reminded to be mindful of the experience of each customer — leaving me with a very bad taste. One complaint like this can be disruptive to a small business and I will be reminding others that there is better service elsewhere!

I went here to send off a book I rented from Amazon. I do this roughly once a month but never with an experience such as this one. I’m not sure if the guy was racist or just plain rude. I don’t remember his name but his name tag said notary on it. First he’s irritated because I ask how much a box was since there aren’t any prices displayed. Then he is helping me an I guess a regular walked in and he WALKS away from me and my transaction to help him. It’s not like I was searching for something I was trying to pay and he walked away and fully assisted this man gave him a receipt and all. When he returned I politely told him working in customer service you help who is there first and who you are currently helping. He kept saying excuse me as if he couldn’t hear me. I even had to ask him twice for my receipt to havey own proof that I actually returned the book if there was any issues he sighed as if I was asking for something outrageous.
First and last time I’ll go to that store!!!

Owner Sam is rude and not helpful.

Convenient but pricey. Just cost me $ 4.25 to print 8 pages at last minute. I also noticed that there were other people still logged in on the web browser when I signed on. It would be nice if the employees would clear the cache between users but, that’s why I always change my password after using public computers. The employees are always helpful and friendly

I love this place! Derrick is always so helpful. I moved to North Park, and actually drive over to Coronado to still do my business here at this store. I have only experienced great customer service!

Worst customer service ever. The assistant to the store manager, Derrick, is completely unprofessional. He blew smoke in my pregnant wife’s face, called her a Bi*** and told her to leave the store. The other reviews on Unilocal describe him as a child hating, woman hating, rude, unprofessional jerk. I called him today and politely asked him to leave our city. Apparently he will have to step down as the President of the Coronado Mens club (whatever that is). If you’re a member of that club it’s time to have an Election Day. Please don’t patronize this store!

I’ve come to realize that this particular UPS location really truly tries to make a difference. I was having a hectic day with running my kids and neighbors kids to several stops including: Dr. appointments, sports practice, school function and lunch.
The last thing on my list was to mail a package. By the time I arrived to this UPS location the kids were well into their «agitated/​tired» state after a long day. As I got my little troops into the store the manager on duty named Derik quickly took notice that they were a little tired and worn out. Not only did Derik help me quickly ship my package but was able to make the kids laugh and asked them who was the best athlete! For someone to take 2 minutes out of their day to make someone laugh is very rare these days. Kudos to Derik for giving my little team a good laugh and assist me ship my package. Thank you Derik!

I’ve had a mailbox here for the last 3 years and it’s been a fairly terrible experience. I would have changed stores, but didn’t want to go through the hassle of changing my address again, plus the location worked well for me.
Largest issues I’ve had:
1. I watched the (assistant?) store manager, Derek, actually yell at a customer (an older gentleman) when the guy made a comment about the store opening late one morning. It was shocking to see that reaction instead of Derek apologizing for the store opening late.
2. I was out of the country for 2 months, and before I left I asked Derek if I could hold my mail separate from the mailbox. It’s a very small mailbox and even after being gone for a week I would come back to all my mail being crammed in and mangled. Derek said no problem. Two months later, I came back to a mailbox full of destroyed mail due to them just continuing to try and pack more and more items into the box. I don’t know what happened to any mail that didn’t fit.
3. I cannot rely on them leaving a slip in my mailbox for packages. Most of the time I have to keep track of shipping confirmations myself. There have been many instances where I don’t receive a slip, only to find out a package had been delivered a week earlier.
4. I’ve had them lose one package of mine, and have been in the store several times when other customers are complaining about lost packages, or packages/​mail of other people showing up in their mailbox. Huge organizational issues.
5. I ordered some printed proofs of items for my business and had them shipped in a lie-​flat envelope so they wouldn’t be damaged. I found the lie-​flat envelope creased in half and (somehow) jammed into my mailbox, ruining what was inside. When I confronted Derek about this, he just said, «it didn’t say do not fold.» That’s the whole point of lie-​flat document packaging. If it could be folded, I would have had it shipped in flimsy packaging.
Overall a very bad experience and would recommend using a different location if possible.

After several attempts to ship packages UPS Ground for my daughter and son-​in-​law (who is in the Navy and deployed for at least 10 months) I had almost given up hope. I had tried the UPS Store the UPS center in the Chula Vista area, the store would not ship using my companies account and the UPS center tried to charge us over $ 350 for using our account with processing fees and god knows what else!
We thought we would give it one last try and that is when we walked into the UPS Store in Coronado, CA. Sam helped us get the labels printed on my account, gave us self adhesive label covers and helped us put them on! It cost us $ 115 dollars compare to the over $ 350 the UPS center was trying to charge us for the same service!
I was ready to switch our companies shipping from UPS, Sam saved that business for UPS. If you have to ship something definitely go see Sam at the UPS Store in Coronado, CA!!!

I’ve gone to this store many times but after reading all of the reviews and considering my last visit, I would like to add my two cents. I can say that I have never had a negative experience in the 7 years I have been going to this store. I really can’t understand all of the negative comments. I have always found what I was looking for and the staff has been courteous and helpful. My last visit was exceptional.
The store manager, Derek, helped me scan SEVERAL documents. He was polite and patient, despite my numerous questions and concerns. AFTER I scanned everything I needed to, I realized the cost was WAAAY more than I could afford, or even had in my wallet ($ 2 per PAGE). He didn’t have to do this, but he reduced the price considerably. I am very grateful for his kind gesture. As I said before, all of my experiences at this store have been positive and this store deserves your business.

I read so many bad reviews that I almost didn’t go there, but, to be honest, there was a parking spot right in front of the store so I figured, why not? I needed a document notarized, and, even though it was a little busy, they took care of me quickly and professionally. I have no doubt that I will return should I need their services in the future.

On the POSITIVE side:
Convenience: You can run in and send a quick fax or get stamps and mail out packages after USPS store hours.
On the NEGATIVE side:
The staff I encountered was rude and became verbally agitated if you asked questions about the services and cost.
OVERALL TAKEAWAY:
Best to wait and do business with the USPS — they have a much better staff and services.

If ever a place deserved a negative rating– This is the place! The «assistant manager” — Derek is extremely rude and unprofessional. Told me to leave the store– said he does not deal with «animals» and did not need customers as UPS made over 8 Billion dollars last year– all because I asked to use the tape gun to tape up my package. Told me to take my package to the post office and refused to accept it. Really UPS? I understand this is a franchise operation, however I cannot believe the owner accepts this type of behavior from his employees and that UPS is okay with this store representing them. I will NEVER go there again for any reason. In reading other reviews– seems like I am not the first to point this out and one can hope that they go out of business soon.

I would also give this zero stars if it were an option.
I recently sent a package through the UPS Store using U.S. mail and asked for a paper label to put over the tape so I could write the To: address. The girl behind the counter handed me a sharpie and insisted I write over the tape rather than use a paper label. I told her it wouldn’t work because it was tape. She insisted it would work and rather than get in an argument with her I thought, maybe she knows something about this magical tape that I don’t.
Sure enough the package came back with the To: address smudged off and the From: address, which was written on the cardboard box and not a piece of clear tape, still in tact. The post office was not able to deliver the package because the To: address written in sharpie, rubbed off the tape.
I brought it to the employee’s attention and they said it was my fault and they would not refund my money or send it again for free.
I called the manager Dereck the next day and he agreed they should refund my money and assured me he would have it resolved for me Monday morning. When I went in to pick up my packages and see what they would do about the problem, the owner insisted it was my fault and that I should have demanded that the girl give me a paper label in the first place. After arguing with him for a minute he finally gave in and refunded my $ 7, but not without insisting one more time that it was my fault.
I really could care less about the $ 7. What bothers me is that they wont take responsibility for their employees. I have a P.O. Box at this location, I ship things through this store constantly, yet they are willing to lose a customer and get yet another bad Unilocal review over $ 7?
Stupid

I have had the opposite experience of some posters so it is time to speak up. I have gotten service both from Derick and another young woman (forget her name) who works on the weekends. At all times the personnel on site have been not only friendly and helpful, but also gave me good advice about best shipping methods for my situation. I have yet to have a bad experience here and I have shipped multiple times in the past few months. We also own a service-​oriented small business, so I am picky about what kind of service I get, and this store is just fine.
What I HAVE witnessed numerous examples of is the customers being rude to and disregarding the explanations of the counter staff. Let me share just one: the counter woman was explaining to someone shipping a 52″ HDTV that the packing she was using was the interior packaging used by the manufacturer but that it was not quite suitable for shipping across country and she should consider a repack to prevent damage. She politely explained that if they repack then the repack is insured against damage complimentary; otherwise, the insurance is $ 1 for every $ 100 of value. The woman basically screamed and yelled at her for trying to «rip her off» with extra fees. Ridiculous. What the employee was saying was true and she was trying to offer service. Some people simply cannot be satisfied! And I bet this same woman will scream bloody murder when her TV gets damaged. Go figure.
As to those who expect freebies: it’s a shipping and packing store. Yes, they charge you for boxes and they charge you for packing supplies and tape and they charge you for helping you pack and seal your containers. That is the BUSINESS they are in. If you don’t want to incur these fees, pack your own items then bring them into the store. As for me, I prefer the guarantee and peace of mind of paying a few dollars extra to let the professionals do it.
I think that people are mirrors, and you get treated the way you treat them. Perhaps because I always go out of my way to be kind and cheerful with others, I get the same in return.
By the way, I have been to the across-​the-​street competitor mentioned in the other reviews. No appreciable difference in my mind in the service quality.