Hampton Inn Suites-Corsicana

Always have liked Hampton Inns. Service friendly, they were out of King beds when we walked in, but the double queens were comfortable — firm enough for our taste without being too hard or soft. Carpet was dirty /​stained, which is why 3 stars. The breakfast was very good!

My go to hotel when I have to travel to east Texas. I kinda feel like this city is the gateway! Staff is nice and very welcoming. She tried to guess my name to figure out who I was. While I appreciate her trying to be more welcoming, in my field, it’s not good to have our names thrown out there all Willie Nillie. She did however tell me she couldn’t say my room number in order to protect me. That was considerate since she already told errrrbody and they momma who I was. Breakfast was decent, but that OJ was too watery.

***UPDATED***
The «100% GUARANTEE» is clearly just a marketing strategy that has no weight when it comes to holding up their end of the bargain.
Items #1−5 occurred on the same night within a 2 hour time frame.
Business trip, 4 nights, terrible.
1. I arrived at the Hampton Inn late at night, tired and exhausted. I was handed my keys and went up to my room to find that the key did not work.
2. I was told that sometimes the key demagnetizes so I was given they keys again with the assurance that they would work. They definitely worked but when I opened the door, there was a lady in my room!
3. Went back downstairs and Patricia, was kind and despite how flustered I was, offered exceptional customer service and booked the only other room available at the time. Unfortunately, I stayed in a room with two full size beds even though I originally booked a king size bed. I was just thankful this room didn’t come with another occupant. Can the bar be set any lower?
4. Finally settled into the room thinking the drama was over. As I was using the restroom with the restroom door open, another lady with a toddler opened my room! Thankfully I was using the inside lock or her toddler would have seen something he shouldn’t have. I wish I was making this up… Apparently, I wasn’t the only one whose room got double booked. Poor lady was so shocked and kept apologizing to me for Hampton Inn’s own mistake.
5. I went to check out the fitness room. Came back. The keys didn’t work again! Patricia demagnetized them and told me she had emailed the General Manager, to let him know the situation and told me I would be compensated as they have a 100% satisfaction guarantee.
6. The second night, I came in tired and exhausted from a long day’s work only to find that my keys didn’t work a 3^rd time! I went downstairs and a different lady at the desk, told me that they left a note in my room. Apparently, housekeeping was surprised to see my stuff still in the room because they were told that they tried to book my room to another person even though I had already paid for 4 nights. To top it all off, this lady was rude and aggressive. Then she blamed her coworker, Patricia, the sweet lady who actually took care of me, for all of this. She took zero responsibility and then was talking to me about Hampton’s issues like if this was my responsibility.
The above were cliff notes of the nightmare I experienced while staying at the Hampton Inn at Corsicana. I’m tired of re-​living this experience and I rather just never stay here again.
***UPDATE***
It’s obvious after my conversations with management that their «100% GUARANTEE» claim is just a marketing strategy to try to get people to book them. I received a phone call on Tuesday night from the General Manager and he said 2,500 points would be rewarded to my account. As a new member to HHonors program, I asked how many nights that would equate to. He began explaining the different tiers of hotels and was essentially «beating around the bush» to avoid my question. I asked him how many nights 2500 points would get me at a hotel similar to HH Corsicana and for whatever reason said he would check with management and get back to me.
He calls me again on Thursday and tells me that management has decided to give me 5,000 points. I didn’t ask for more points… shady. I felt he was staying silent and trying to get me to fill in the conversation like a weird strategy. It was obvious he didn’t want to tell me that 5,000 points is not even enough for one night. I asked again how many nights that would be at HH Corsicana and he said it costs 20,000 points for a 3 night stay there. Clearly, not wanting to give me a straight forward answer.
He then pulled the «I’m just the middle man» card and said that was the best he could offer and he didn’t know what else to say and couldn’t do more for me.
So basically, I spent another 2 nights with Hampton Inn’s representative re-​living the terrible service over the phone and at the end I got ¾ of a night at a Hampton Inn.
This management and hotel chain is a joke!

No complaints here! Clean property with outdoor pool and whirlpool. Nice staff. The room with the corner whirlpool was wonderful.

1^st impression was good as we arrived. Happy Smiling Attentive Front Desk person.
Room was dark little bit of an odor. Really needs to be redecorated.
Went to grab something to snack and just look around. Got back to the hotel and both entrances blocked by large Tractor Trailers (construction). So complained to the girl at front desk who greeted us with smiles and teeth and happiness and was shock to hear SIGH «I guess I better go take a look and see»
Hey. Don’t strain yourself. Your guests are having issues getting into your hotel.
4 Star now Down to 1 Star. That’s pretty bad.

Only the second Hilton property I’ve stayed at (and I’ve stayed at a lot!) that has a problem with parking trucks in their parking lot. Look it’s a truck. It takes up more than one space. I parked as close to the front as I could because I have an early departure tomorrow. It’s a 16′ truck. Not like it’s an 18 wheeler! I could understand you wanting me to move it if the parking lot was full, but the lot is more than half empty! So, now you have me on a roll, here are a few more gripes: the bathroom door hinges are sagging, the door scrapes the floor when trying to open it all the way. The room door latch is flaky, the door does not lock when it closes. I had to slam it several times and even then I’m not sure it actually latched/​locked. Luckily nothing was stolen from my room during the day. Unfortunately this is the only Hilton property in Corsicana, so if I want to earn points when I’m out here on business I really don’t have much choice. Even so, the Holiday Inn next door is starting to look pretty good.

Great, recently renovated Hampton Inn right outside Corsicana. There aren’t many options out in that area and this hotel happened to be right off the interstate right next to a Holiday Inn. Definitely happy that I chose this location versus its competitor next door. The water was nice and hot and the beds were comfortable.

I’ve stayed at them all in Corsicana, this one is at the top of the list. Cleanest and safest place I’ve found around.

Stayed weekend of 4÷12÷14. I was supposed the stay for the whole weekend but for some reason accidentally booked it for just friday night. After finding my receipt underneath the door Sat morning I was puzzled. I figured otu what happened and the hotel staff helped me secure the same room for the subsequent night even though it was already booked and did not have other rooms open of this type.
This was great because my wife is pregnant and it relieved stress on our part finding another hotel for the night or moving rooms.
Thanks

The suite rooms are really nice and clean, no complaints.

Clean, modern rooms. Manager (Hope) was friendly, efficient, and accommodating. Farther from the highway and therefore less road noise than major competitors, but walls aren’t thick enough that you can ignore rowdy neighbors.

It took 30 minutes to check in, because there is only one person at the front desk all the time, without any help. S/​he always needs to answer the phone before speaking to a waiting human body.
Once in the room, I noticed a frustrating lack of fridge and microwave… this is the first time EVER that I’ve seen this at a Hampton or Hilton. When I inquired about it at the front desk, they seemed to think this was normal…
Two nights in a row I requested a wake-​up call, and both times I woke up 20 minutes late to my back up alarm… grrrrrr…
They couldn’t quite get the receipt right either, making me more late to my appointment…
Overall, the worst stay at a Hampton ever, I’m extremely frustrated and disappointed as I have always trusted this to be a reliable chain with excellent service… do yourself a favor, GO ELSEWHERE!!!