Big 5 Sporting Goods

Excellent service — great store!
We had an item that had stopped working after only a few months after purchasing it at this store.
We called the manufacturer, and they said they couldn’t really help with it. After that, I called and spoke with the store manager named Brian.
Without hesitation, he told us to bring it back in and that he would gladly exchange it. So we did, and were able to get a new one that functions perfectly.
The store also has a great selection and is very well organized. We will definitely be back after this great customer-​service experience.
Brian is running a great business.

My husband called the guy and asked for raised bases and he said yes so we traveled down there and we asked if they had bases it took the kid 20 mins to figure out that they had bases so brings them to the register and they weren’t raised at all and my husband asked no do you have raised bases and the kid said no and my husband said I just called and talk to you and the kid said what’s the different. Are you serious you work at a sporting goods store and I’m sure your in your 20s. If you don’t know sorta items them don’t work at a sporting goods store. Seriously !!!

I come here when I am in desperate need of workout gear because they have some cute stuff, but really I come when I don’t have the energy to go anywhere else. It’s a shame. I remember coming here as a kid to get all of my soccer gear and uniforms and having a fun and educational shopping experience. You felt like the people working here were actually knowledgeable of the products that they sell. Now, there are unusual people working here. I remember one time I came in and the «manager» was so busy flirting with the cashier while the other boys that work here giggled in amusement. I stood there waiting to get rung up until I got so frustrated that I just left my stuff on the counter and walked out.
Someone please monitor this store!!! People are probably stealing right under your nose and nobody is aware because your employees aren’t doing their jobs! I can’t stand being ignored as a customer when there were an abundance of workers that were all too busy chatting with each other instead of helping me or other customers. Really not ok! I hate writing reviews like this but seriously, get your S&$T together! It wasn’t a good experience and I am sure others have had this happen to them.
Oh well, I guess I didn’t need another pair of sneakers but they sure were cute!

We went in to get shoes for my boyfriend after having been to one of the more «elite» shoe stores, where they were trying to sell up rather than to, it was frustrating. We stopped by Big 5, and we could not have had better service. Andrew brought out shoes and ideas for boyfriend who is walking all day. He was focused, kind, and knowledgeable. He gave us his attention and experience. My boyfriend reported yesterday that the shoes were comfortable and how happy he was that Andrew had helped us!

Another affordable pair of shoes. Charles went above and beyond to have me in a new pair of shoes so my old ones could be put to rest.
Thanks Charles for your help. Its folks like him at big 5 that make it a good store to shop in.

Bijean was awesome, a huge help. And super cute– as is Bryan. So I guess the employees being super hot is as good a reason as any to shop here

Nice staff. But the ID for all returns/​no exceptions is driving me nuts. What else are these big chain stores need from me? Social Security number? cavity search?

I was recently back in and Ted helped me. He was an excellent salesman. He was professional, polite and very helpful. I felt like I was at Nordstroms. This is a great store with great service. Susanna is a wonderful sales service person. She is very honest and helpful and nowadays most sales people with get your shoe from the back and leave you. She stays with you and is professional and courteous while assisting you in finding the right shoe or item for your individual needs. I highly recommend this store. The Manager was also very nice and appreciates his sales people which is nice to see. I got a very good deal on some running shoes and they are very helpful. I also was having difficulty finding some slides that were truly comfortable and Susanna was extremely helpful and patience with me as I need good comfortable quality shoes for my feet. I highly recommend this store for anyone who likes value and professional service.

I needed new running shoes. Very friendly, helpful and fast service. I regret not remembering the name of the guy who sold me the shoes. He did a great job.

I’ve been coming to Big 5 ever since I was a little kid. In fact, my brother-​in-​law used to manage the store many moons ago. I’ve purchased everything from Little League here to bike helmets. It’s just always been my go-​to sporting goods store.
Unfortunately, the years haven’t been to kind to the Larkspur Big 5. The place feels kind of dated (like it’s stuck in 1985). And every time I go in there I see a brand new staff (usually an apathetic high school student who’s chewing gum and checking his cell phone every two minutes). If you have any questions about any of the merchandise, forget about it — you’re kind of on your own here. Also, maybe it’s just me, but it just feels super cluttered in the store. It’s like they have way too much merchandise for the space.
All these petty gripes aside, I still come here because they sell the cheapest tennis shoes around (even better than most websites). I can usually walk out of there with a new pair of tennies for under $ 50. That’s pretty hard to beat.
So if you’re in the market for good shoes at great prices (and don’t mind the young, disinterested employees), Big 5 is the store for you. If you want overpriced shoes sold to you by a knowledgable employee, then go to Arch Rival down the road.

Some of the staff are helpful, others are young and very vocal, a VERY unprofessional work place… The young Hispanic kid is by the worst, yelling in the store. Acting aggressive to customers, he needs to have his ass kicked.
The regular prices are a quite a bit higher than other places, but their sale prices are reasonable. Inventory levels are ok, except for firearms, which there are none at this location. There was an employee theft a few years ago during the time when that area was flooded out and closed down.
The San Rafael location is a much more friendly store to customers than this location…

Well something has really changed here… I was in last week to get 9 exact gifts for all of my Grandkids… They had a product made by the US Army that consisted of a small, light headlamp that really works well.
They only had 3 in stock and I neeeded 9 within 5 days.
The young lady and manager called two other of their stores in El Cerrrito and San Rafael and had them hold the gifts for me to pick up later in the day.
I bought them all and I really appreciate going that extra mile for me, the customer.
Its not easy to find great customer service any more, but, listen up all youbother businesses… if you want to be around the next few years, pay very close attention to your customer service dept… price is’nt everything!

Went in to look for tennis shoes, when I asked where the tennis shoes were I was pointed to 3 sets of shoes. I asked if that was all they had and the employee said we have about 5 other styles in the back. I stated that it would be difficult to buy shoes without seeing them and he agreed without offering to get them. I asked to see them and he seemed put out by my request and just stood there.
Terrible training or managing of employees. I would never go back to this store and ended up going to Sports Authority and buying a pair for 75.00

Wow — just had fantastic service, a first at this franchise! The staff directed me to where I needed to go, but even more fantastic is the rest of the story: I had already recycled my coupons for the store earlier in the week, so did not have one. However, one of the helpful employees, who was just on her way home (i.e. punched out), took her i-​phone and found the coupons I needed. Then the helpful register scanned two different coupons with two different transactions, ensuring I got the best value. Talk about going out of your way for the customer!
Oh, by the way, they had everything we were looking for while that «other franchise» (in Novato) did not.
Way to go Big 5!

I was looking for something specific so I called em up. They checked the stock and they had exactly what I wanted. Came in, found it, and was outta there. That’s my kinda shopping.