MINI of Marin

I have been a Mini owner for nine years and have always loved the service from other dealers, but this does not live up to the name. No instruction on the car, no owner’s manual, no air conditioning in the car. I didn’t want the newest Mini because they are bigger, but they really live up to the image of «used car salesmen». With only 11k miles, I didn’t expect a broken down piece of junk and abominable customer service.

My daughter bought her 2014 Subaru Forester from Mini of Marin yesterday. Our salesperson, Daniel was polite, patient and professional. He took us for test-​drive and was very knowledgable of the product, even though it was a Subaru. Negotiations went quickly sans the usual back-​and-​forth BS and the financing with Nathan was super simple. We met the 3 managers, Joe, Alex and Laurent, who were friendly and professional. The deal was great, and the service provided was top notch. Any Unilocalers looking to purchase a new Mini or used vehicle in Marin or Sonoma County need only contact Daniel Proaps at MOM.

Very good car buying experience at this dealer. We did not buy a mini but bought one of their used trade ins. Nissan 350z. Very clean and organized business and exceptional staff. We had Kalin as our sales advisor. She was great. Very nice, no pressure, and a lot of fun. The sales manager performed a professional negotiation without the usual manipulating tactics so many dealers use. He was fair and honest. Our finance manager was an A+ too. Very organized, fast and efficient.
Great dealer to do business with for any car.

I am always very skeptical about going to car dealers for service or repair. I also never write reviews but I feel like I have to this time. What an excellent service I received.
Not only the service needed was truly fully covered by the warranty as it should, the additional work found was also covered out of the warranty thanks to the fantastic service provided by Orlando. He went beyond his duty to help me out! He also provided me with a great loaner car while my car was in the shop.
I HIGHLY recommend this place and ORLANDO.

Stopped by on a whim and due to Kalin’s sweet attitude and no pressure sale method we are walking out with an almost new countryman ! Stop by and see her or call her 415 – 7 377 122 to schedule an appointment !

I consistently have excellent and honest service at this location. I have worked with other Mini dealerships in the past and the Marin location outshines them all. I normally work with Orlando on many of my car transactions and being someone who likes no hassles and conscientious care; he always delivers.
The team at mini of Marin are great!

The quality of service at MINI of Marin and their commitment to achieve 120% satisfaction from each customer is unbelievable! I always take my MINI here for the maintenance service etc.
Orlando makes coordinating appointments super easy and keeps me updated throughout the process. I’m so thankful for Chris, Todd, and the entire service team for taking such good care of my car. They make sure to address all of my concerns and follows up to make sure everything was done right.
I have to give a special shoutout to Charlie, who has gone above and beyond to help me out (I owe you big time, Charlie!). My car came back looking brand new and sparkly :)
If you need any work done on your MINI, I highly recommend MINI of Marin. Even if it’s not in your area, it is worth the trip.

Darryl Browne was super nice and was super helpful. He took me on a nice test drive where i got to test out the car on the highway and back roads. I even got a free tote bag and a cute baseball hat. I recommend you ask for him, he was superb.

Hands down the best car buying experience I’ve had. I walked on the lot in search of a mini and met Jared Alaqua, my motoring advisor. Jared was exceptional. He guided me through the various models and features available not pushing me into anything and even suggesting cheaper alternatives to ensure my needs were met. Because I was very specific with what I wanted, Jared suggested I order one from the factory which was a fun experience. I was able to track the mini from production to shipping to arrival at the dealer which took 8 weeks. Jared kept in contact throughout this whole process and even chased down additional questions I had.
When I went to pick up the car, I could not be happier with the car I chose and configured and I have Jared to thank for that. Again he made sure I configured the right car for my needs. The financing and paper work were also stress free. Jared worked through a few scenarios with me without pressure or attitude. He was professional and continued to demonstrate his exceptional integrity. In addition to Jared, everyone at Mini of Marin was exceptionally friendly and helpful. It was a pleasure buying my car from Mini of Marin.
If you are looking for a Mini, don’t waste your time at other dealers. Start at Mini of Marin and look up Jared. You won’t be disappointed. In fact you will be thrilled.

This was my first visit to Mini of Marin. I’d already determined about a week ago to try and find a new car, and saw that this dealership had the largest inventory of the S Hardtops of the ones I’ve been to before.
When we walked in, we met Jared Alaqua, who was personable and accommodating and a pleasure to work with. He very carefully searched and found 3 cars to look at. He made sure that he looked exactly for what I wanted, and also was aware of too many choices being possibly confusing.
He remained aware of time, made sure I test drove the car I was thinking about, and took me through all the paces of the car.
Most especially, he was knowledgeable and honest and super helpful.
Also, our financial advisor Jim Hughes and the delivery specialist, Kalin, were just as personable and made everything go more smoothly than I could have wished for.
Around 3 pm, I drove away in a brand new Mini S Hardtop 4 Door, and my experience will ensure that my next car will be purchased at Mini of Marin. If Jared is still there, I’ll also look for him.
Thanks everyone!

Thanks so much to all that assisted with my new purchase, great car, great friendly people especially Al Borrill who really goes out of his way to make people happy and insure you are getting a safe reliable car. This is my second purchase from Mini of Marin and I couldn’t be more pleased!

I have never been more pleased with a purchase than my 2011 hardtop Mini Cooper. Not only is it a darling car but it is so fun to drive and provides me with the ease of knowing it is a safe car to be in.
But even more impressive is the service center. Orlando has handled all of my service appointments and he is quick to update, always providing explanations of what is going on with my car. They provide me a loaner vehicle to drive while my car is in service which is a blast because I get to try out different models and features of the MINI vehicles.
The extended service warranty is a must and one of the smartest investments I have ever made. Thank you MINI of Marin for always taking care of me and my «Coops»!

Ugh, mini’s are so cute. It was my dream car when I first started driving, but my parents ruined that dream by telling me I had to get a used (crappy) car as my first car, so my insurance wasn’t so high. Being the good Asian driver that I am, 4 years later, I am on the search for a brand new car! The catch was if I graduated college (first in the fam, hurray!). As years have passed, the ‘mini’ dream did too. I’ve actually been eyeing crossovers since I’m short (typical Asian), but my bf kept insisting I try out the mini.
I finally decided to give the mini a chance with a test drive. Instead of going to downtown SF, I came to Marin. Mini of Marin (M.O.M.), is probably one of the best locations I have gone to for a dealership! Their sales people are super friendly and knowledgeable, their location has a Mini store, very clean, and have a mini racetrack behind them for test drives! Stepping in, I was welcomed by my wonderful salesman Bryan Ericson with a big smile! He asked what I was looking for and showed me the vehicles in stock that had what I needed, including the QUEEN of the ‘UK’. ;) As we looked around the lot for my ‘perfect’ vehicle, we actually found one for under the price of my budget (- tax & fees). Test driving the Mini with Bryan was super fun, we had a good conversation and he answered all my questions — very knowledgeable! I’d totally recommend him! He also has a pretty gorgeous classic Mini himself!
Going home, I told my friends & family that I wanted to purchase a Mini Cooper. They told me it was pointless unless it was the ‘S’ because of higher resale value. I ended up going with a different vehicle (from a diff brand), but when my dreams got crushed (again but due to scratches on a new vehicle), I ended up going back to Mini for another quote on the ‘S’. Bryan still welcomed me with big open arms and smiles, even though I ignored his calls (whoops.) and answered all my questions. He’s very sweet and helpful. Sadly, it was a little over my budget but also my parents wanted me to go for a Lexus instead (apparently they’re popular among Asians.-.-), so I couldn’t purchase my Mini. I told myself maybe in 5 years when I plan on getting a new car.
Regardless, I was happy with what M.O.M. & Bryan offered, as well as their customer service. Feels like they went above and beyond for me, even though I rejected them… but still love them! I’d definitely recommend coming here, and don’t forget to ask for Bryan! Also, if you check-​in, you can get a free M.O.M. tote! I will always have a piece of them with me now, hehehe.

On Valentine’s Day, husby and I came in for the 1^st time just to check out selection of used Mini Countryman. Was welcomed by Shaun who gave us a comprehensive tour and rundown of Mini the Countryman. Shaun was pleasant, knowledgeable and understanding of our needs. We test drove two kinds and were honest to Shaun about what we are looking for.
We left 2 hours later with a practically new 2015 Mini Countryman with all the bells and whistles, and only 3000 miles. He showed me first hand all the features and functions in the vehicle. Thank you Shaun. You helped us and served us well.
Jim, Mini finance manager, finished all the
purchasing transaction. He was knowledgeable, transparent and patient even if we we went over closing time. After the process, Jim gave us a complimentary tote and 2 Mini baseball caps.
We came to just inquire and left with my new commute car. Thank you so much. It was a blessing to visit your dealership.

Come and Check in Mini of Marin u will get a free MINI tote bag. very excellent service, superb!.. in service ask for Louis Morgan & Orlando Gonzalez they will do everything to satisfy u as a customer. And owning a MINI!.. its way fun…

I came to Mini of Marin to get some touch-​up paint for my Mini and was pleasantly surprised when they gave me the same quality of service and the same amount of attention that someone who spent hundreds or thousands of dollars would have gotten. They were courteous and made sure I was getting the correct paint (there are 3 different kinds of British Racing Green.)
If this is representative of their typical service, I will remember them the next time I need another Mini Cooper, or Mini parts, for that matter.

Based on my experience with Mini of Marin, I have to say that this is an awesome dealership. Within seconds of walking in I was greeted by a sales associate named Jared, who asked me how he could help. I told him what kind of car I was interested in and he immediately walked me out to several cars that matched my description and price range. He offered me a test drive, which I was really hoping for, and guided me on a 15 minute route that included twisty backroads, city streets and some highway miles.
Upon returning to the dealership, I decided to lease a beautiful F55 Cooper 4-​door. Jared helped me through the entire process, crunching numbers, showing me different lease rates and options and provided coffee/​water. Throughout the entire purchasing process, he was extremely helpful and professional. You can tell that he really cares about getting his clients into a car they’ll love; he genuinely listened, and never once pressured me. Maybe best of all, he actually displayed an expert understanding of the Mini lineup. Absolute top notch sales guy.
The rest of the staff was incredibly friendly and good at their jobs. I was given a 1-​on-​1, 30 minute run down of the features of my new car, from the radio menu functions to adjusting the seats and even accessing the spare tire. The manager personally thanked me for my business, shook my hand and congratulated me on my recent purchase. Everyone stayed later than the closing hours to to finish my deal.
At the end of the day I drove away in a car that I loved at a price that I felt great about. I can’t really think of anything the team at Mini of Marin could have done better.

Booking an appointment was great, A+ for Heidi! She was able to squeeze me in last minute AND find me a loaner car. Not only that, she called me to follow up the day after I picked up my car — a very nice gesture.
However, Orlando really soured my experience. At first he was really nice, but then I realized that he wasn’t doing his job — which is a problem. My first service was due on my MINI Cooper (27k miles), and he didn’t recommend doing any work! I had to ask him to facilitate an oil change, something that needed to be done and to replace a back windshield wiper.
My service light was red, and was indicating that my brakes needed to be done. Only thing was that I had my brakes done one week prior, meaning that something else was off. Since I didn’t want to fork over the $ 650 to change my brand new brakes and rotors, they didn’t even bother to physically look at the problem.
My MINI was due to be completed on a Monday morning at 7:30AM for pick up, but wasn’t ready until after 9AM. As stated when I made the appointment and dropped off the car, I couldn’t pick up my car unless it was first thing in the morning. I received a nasty tone from Orlando telling me that «loaner cars are a precious commodity» and how I needed to return the loaner as soon as possible. When I pushed back, he magically became nice again saying that of course he would work with me. Left a really bad taste in my mouth.
To top it all off, when I picked it up on Tuesday morning, ALL the lights were still on! Orlando told me that it was because I refused to have my brakes done.
I took my car into MINI of Stevens Creek the next Saturday for service since nothing was done, turns out that the person who changed my brakes broke the sensor, but the brakes looked great (~$ 125 to replace on sensor).
Seems to me that Mini of Marin didn’t bother to do the basic check. Very disappointing.

Thank you Mini of Marin for keeping my 05 MINI convertible running strong !
Service writers Todd and Orlando work as a team and are a breeze to work with. Heidi is great and always a joy to see when taking care of the final bill and paperwork and loaner .
Best of all though my MINI always feels so much better when I pick it up. Others I know who take their MINIs to non MINI dealerships always seem to have reoccurring issues and are constantly blowing money. I’ve been soooo happy since this place opened in Marin !
Here’s a tip make an appointment in advance and they will make sure you have a great loaner car while your car is getting worked on. May not be available til a couple weeks out but it’s worth being patient !

I just purchased a vehicle today, so I won’t harp too much on the car. But, I did want to mention that Mini of Marin were fantastic to work with. Although it took some time (from our bank’s end, primarily) we enjoyed being there.
Customer service was superior! While we waited, we felt it was nice that there were coffee, and snacks. Our sales representative was knowledgable and very personable. Darryl Browne was our guy, and he was just a pleasure to deal with!
Financing was a breeze, when normally I get very anxious when it comes to lots of numbers! The finance manager was such a great person to deal with! He was very professional, but also laid back to where I felt completely comfortable with the process. It’s great to see and talk to a veteran, as well! (I’m USAF)
The general managers were outstanding! Even though they weren’t dealing with us directly, they always came around to make sure we were doing fine and went above and beyond to accommodate for us. And even though I have yet to take my car in, I feel the service department were genuinely friendly.
All in all, wonderful experience with attention to detail really sets this dealership apart. I felt welcomed and appreciated as a valued customer and the details in customer service really shines through.
Thanks again!