Sur La Table

The ladies here took excellent care of me. I highly recommend getting your knives sharpened by this Sur La Table. After all, it’s how the pros do it.

Last purchase for me. The associate who «helped» me was rude and dismissive. I have used a baking dish 3 times, and the entire surface is cracked. I have only hand washed it to preserve it. No microwave use. I was told that it was past the 60 day return policy so there was nothing they could do about it. I asked what would happen if I purchased another one and the same thing happened. The associate explained that they don’t stand behind their product for defects after 60 days. Corporate customer service line was also very rude. Just repeated the same scripted response when I asked why they don’t stand behind their products — if it’s past 60 days, there is nothing we can do.
WELL, you can do something. And I can as well. I will not shop with Sur La Table again.

Worst customer service ever! The people that work there are rude and not helpful at all. I went in specifically to buy an item and had the worst customer service. I will not shop there again.

I’m so in love with this store. Things that I didn’t know existed are discovered all the time, and are really helpful in the kitchen. The staff are really friendly and helpful (hi Lawrence!) and you can always find a good buy on their sale racks outside by the entrance!

I love the items in the store, and I really do love this store in general — but the people who work here at the Corte Madera location are a little rude, compared to the other locations. We have bought many items from Sur la Table in Berkeley. Have loved the friendly and helpful service of both the Ferry Building and Berkeley locations. At this store, they seem to be super NON-​helpful, and when they do acknowledge you, you are met with attitude.

I truly enjoy coming to SLT. They have literally something for every budget. I find the people are friendly and knowledgeable and it is difficult to walk out without something that I MUST have!

I love Sur La Table. If anything just to see what new gadgets are out there. You can find almost everything here.
The services is excellent. Everyone there is always asking if you need help and help finding anything.
The local store is more expensive than ordering online. But it is always nice to see and handle an item before considering ordering it online. Or if you can’t wait for delivery and just need something quick, this store is fine.

Be sure to purchase appliances here they have a lifetime guarantee no questions unlike Williams of sonoma across the highway.
The salespeople are great and the selection is extensive.
Love this store!!!

Obviously the items speak for themselves at Sur La Table but the customer service is the reason in giving this Corte Madera location 5 stars! I called to have them check to see if they had a specific speciality salt in stock & they quickly found it for me. Then when I went in today to pick it up Christine was there to show me exactly where it was as well as point out some great sale items.

I like their products. Most of our dishes and several of our pans are from here. The service at this store is not as good as the one at the Ferry Building. I’ve been in here a couple of times and the cashiers just chat with each other. Not once has anyone asked me if was looking for something. Last week I was in here looking for a set of bowls appropriate for French Onion Soup. I literally stood by the register area waiting for help. The two ladies just stood at the counter chatting with each other. I really felt invisible. So I wondered around for a while looking for the bowls. Then gave up, left, and went to another store that was happy to help and purchased a beautiful set of bowls. The manager should retrain these ladies. I’m sure they lose a lot of business by not helping people.

I’ve been here several times in the last year. Great customer service. Great «no-​hassle» return policy. Nice corporate discount (10%) if you can sign your company up. Great selection of items. «Rick» is a very knowledgable employee who goes out of his way to help the customer. Pricing is fair, considering that this is a higher end store. Good clearance discounts when available. Will continue to shop here in the foreseeable future.

I have had some of the strangest customer service experiences in my life at this store, but I will save those for another day. The issue I have is with the sales experience in the Nespresso section. I don’t know if they actually work for Nespresso, or Sur La Table so my review might not be appropriate here. The issue I have is that the woman gave me a LOT of wrong information, that I found out the hard way, after buying the machine. First, she turned it on and it was very loud. We were a little put off but she said, oh, it’s not normally like this, it must be the surface it’s sitting on. Nope, it’s that loud, all the time. Second, she claimed getting the capsules is so easy and because the distribution center is in Santa Rosa, they come overnight. Nope, that’s not true. It’s two day shipping. Third, she said shipping was free. Nope, it’s $ 7. Fourth and most importantly she said that every capsule could be made to make a full cup of coffee. I learned shortly after that the Lungo varieties are the only ones that make remotely close to a full cup (which is actually only about 4 oz unless you want it very weak). We bought the machine to replace the coffee maker, and while I love it for espresso, I am consistently frustrated by the amount of misinformation the sales lady gave in order to make the sale. It was very irresponsible and I’ve had the machine for several months and I’m so frustrated that I’m still compelled to write this review many months after the fact. I generally love this chain of stores, but my experiences at this store in particular make me wary of ever coming back.

Terrific customer service and and endless array of wonderful kitchen supplies. A large stock of beautiful pots and pans, kitchen prep items, dishes, linens, knives, etc. The staff are knowledgeable and very helpful. Always lots of things on sale and the staff do demos on the week-​end to show off some of the items they sell. Also — there is nearby parking.

Amazing customer service!!! IMHO, even better than a counterpart (WS). I purchased a high ticket appliance that kicked the bucket after the warrantee had expired and without any fuss they replaced it. On other occasions when I’ve gone in for parchment paper or little things, they are still extremely helpful. They even welcome my dog.

Socrates once said about a bad love affair, «How could something SO HOT grow to be so cold?» The opposite is true for Sur La Table in Corte Madera since the merchandise, the staff and, most of all the ambiance, has been enormously improved over the past year or so. Part of being a professional in any place of business is being competent at your job, while remaining pleasant as well as helpful. In the Corte Madera location for Sur La Table, the opposite is true, «How could something so moderately successful get to be SO HOT?»

Maybe it is my obsession for all things food and kitchen, or maybe it is the amazing array of gadgets ranging from wine aerators to milk frothers but I heart this place. If only I were rich because you sure could spend a pretty penny on simple items…
BUT
The staff are extremely friendly and helpful and by far surpass the stone-​faced employees and hospital reminiscent lights of Bed Bath & Beyond any day.

Staff views patrons as shop lifters. Price mark ups are obscene

I’m so torn because I have such fond memories of this chain of stores — Julia Child book signing, ’nuff said (that being said, I guess my fond memory is more of J Child and not of the store). and I appreciate the selection and availability of all things for baking.
Prices, however, are just outrageous, their ‘sales’ are some sort of cruel typo, and it somehow impossible to get anyone to give me service with a smile here.

Everyone knows what Sur La Table sells. Writing another review about its specifics would be redundant and boring. Instead, I thought about my Unilocal friends who have inspired me to shop there.
THE QUEEN OF CUPCAKES: Mara T.
They have all the baking necessities that would satisfy a baker’s soul. I want to learn how to make cupcakes like Mara!
SANGRIA LUVAH: Tara R.
They have various size melon ball scoopers and cookie cutters — I use them to shape/​decorate the fruits in my sangria!
KING OF DONUTS: Brian K.
Brian runs marathons so he can eat allllll the DONUTS he wants (and sh… he likes to sing Debbie Gibson songs). He buys them because he has no time to make them. Learning how to make donuts is doable, but no running marathons for me. Check me out in about 10 years from now…
EATS OUT TOO MUCH: Randy F.
My mom used to tell me the same thing, but with all the helpful goodies here, I’ve learned to cook in more often. I even enjoy cooking and experiment cooking whenever time permits! Things I’m good at making are: Tiramisu, Tom Kha Soup, and Apple Pie.
BEING A GOOD PARENT: Geof D.
Geof is such a good parent to his children. He inspires me to cook so that when I have kids in the future, they will never go hungry.
STUDENTS who don’t mind starving, but must always have their alcohol — especially after exams!
Ari C.
Kerrie L.
This dynamic duo reminded me that IF I am unable to get myself to the nearest bar, and IF I invest in some good measuring utensils, I can get my drink on in the comforts of my own home.
My most recent purchase was a HANDHELD BUG ZAPPER. It is an effective tool for getting rid of unwanted insects. On contact, it kills mosquitoes, flies, gnats, and other pesky insects. Perfect for barbeques, picnics and camping! Only for $ 12.95!
I sent my first spider to instant grave just three days ago. No mess. No fuss. Simple and easy:
1. ZAP
2. pick up insect
3. toss in the garbage
Critters Beware! I am now ARMED and dangerous :)

Are you a professional baker?” asked the woman behind the counter at Sur La Table as I placed my four tiny items on the counter.
«Actually, no, but I do like to bake cupcakes and I was rather happy with my last batch — vanilla cake with lime cream cheese frosting and fresh blackberries on top!» I replied excitedly.
Smiling genuinely (and likely sensing my unavoidable enthusiasm) she replied, «That’s just the answer I like to hear, you made me smile.»
And so, for less than $ 8.00 (two pastry tips and two bottles of food coloring), I managed to make her smile, me smile and leave elated even though I had denied myself the $ 20 box of colored fondant.. .