Oregon State Credit Union

This is the only bank and I have 3 different banks. That seems like every other day that I want to check my balance, they are having «system issues» and they always have a much longer hold on anything over 100 that is deposited through the atm. My other banks it’s 1 business day. Then when they run things through they say it’s live time. How can it be live time when the transaction is run through before they even open in the morning???

Very friendly staff. Very easy to set up an account.
If you need banking but would like to keep your $ out the hands of the greedy bankers that cry poverty while making insane salaries, bonuses and taking more and more money from our government while raising fees, go with your local credit union.
Free checking and easy financing options.

Very easy to set up account… convenient location on 9^th… friendly staff…

I am quite shocked with the other reviews. It seems like people wrote bad reviews when they would have received the same answers from every other financial institution. Having worked in finances, I know what is reasonable to expect from a bank/​CU. At least two reviewers were upset about not getting info they asked for over the phone. This is because of the prevalence of fraud in the world today. If it actually had been someone else trying to commit fraud you can bet they would be overjoyed by the security measures. Anyway, I have used them for almost ten years and have received great service. I love going to see Louise (at the University branch) for my business. She obviously cares about making sure my needs are met.

I’ve been with OSU FCU pretty much my entire life.
They aren’t perfect — but they’re much better than most of the evil bastards in the business.
Customer service is mostly good — however, as a previous Unilocaler points out, they can be quite rigid in the ways that they are willing to help you. When I was traveling in Europe (and obviously unable to come into their office) they were utterly useless and I really felt betrayed by them. Also, their hours are pretty limited. Finally, it used to be that you could call them and a person would pick up. These days — you call them, and once you’ve made your way through the phone tree, you finally are put on hold for five minutes before getting to talk to somebody.
Similarly, I have not been impressed with their credit card group. I recently asked them to increase my credit limit on my card. The lady who was making the decision was incredibly rude and seemed indignant that I would ask for so much credit (it wasn’t much, and was less than 10% of what I had sitting in my account at the time).
But for the most part they’re friendly and happy to help. Very few fees. Average interest rates.

I had a very poor experience with OSU Federal after a nearly decade-​long membership.
It came down to a company policy, and it puts those with less money at a very clear disadvantage. I wouldn’t care so much if I didn’t feel that a ½ billion dollar entity was berating me for asking for my own money. Also, there are probably a fair amount of people who don’t feel comfortable bringing this issue up and have similarly been put in awkward and pressing situations when their money is unexpectedly unavailable.
To be clear, while I disagree strongly with the policy, it’s the handling of this (minor) situation that has turned what could have been a routine inconvenience into a lesson for me and others who are struggling. It’s likely that I will close my OSU Federal account. In the meantime, I will be asking other financial institutions about their policies. I’m a fair and reasonable person, and I would like to do business with organizations that treat me and others as actual people rather than miscreants. While I accept my share of the responsibility – and I do – this situation could easily have been handled differently, with the exact same economic outcome for both parties, but with a drastically different public relations outcome.
I’m no customer service wizard, but I am thankful that in my own career I don’t leave the public feeling how I felt, even when their actions are much further into the wrong than my own.
I would look into other options before trying OSU Federal.

I’ve been a longtime member of OSU FCU and was satisfied in the past; based on my previous experience I was not worried about fixing an account problem. The bank recently made a clerical error involving one of my parent’s accounts. My mom is in hospice and partially unable to speak so I tried for hours to deal with the bank on her behalf. Even with power of attorney I was unable to accomplish anything and my poor mom was forced to talk to an agent on the phone who simply said that she couldn’t help (but really she wouldn’t help). The account services people were the opposite of helpful and didn’t seem to care that the error was their fault. Furthermore, they didn’t have any policies to facilitate handicapped access or assistance. I called back several times to speak with a manager, and each time I was sent to the wrong person or a voice-​mail box. The experience was quite irritating and worse than dealing with a large national bank. I was very disappointed to learn that OSU FCU treats its disabled customers so poorly and doesn’t admit responsibility for its own errors. My family will be moving our accounts elsewhere and we advise you to do the same; such shameful behavior should not be tolerated by anyone.