800 Pool Pro

Unfortunately, I have had many of the same experiences. Too many issues to detail; and there is work and rework still yet to complete. At this juncture, I don’t think that is going to happen. It’s unfortunate and don’t know what happened. The service and quality used to be excellent. I hope the owner can get this turned around.
Does anyone have a quality pool service to recommend?

I would give this company zero stars if I could! I used them for about a year and was somewhat happy with them at first, but then things started going down hill. My agreement stated that they would come every week for service and only once every other week during the 3 months of winter since we didn’t plan on using the pool at that time. This brought our monthly price down a little bit, so I was happy. Apparently the guy that sold us on that contract quit or was fired at some point afterwards, so they called and tried to get me to go to every week and pay more… I explained that it was not my fault that an employee of theirs signed me up that way and they didn’t like it. I had an agreement and I did not intend on changing it. Fast forward several months and even 2 – 3 months AFTER winter, they were only coming every other week! I called them 3 TIMES to verify that they were supposed to now be coming every week again since Winter was over. The first time I got no response at all; the second time I was told they had forgotten about it and they were fixing it in they «system» right then to correct it once and for all; the third time I was told they were only coming every other week because I was paying a smaller monthly amount than most of their customers! I was livid because we had already had that conversation months prior — he never insisted or said anything about needing it to be every other week. He also lied saying they were fixing it in their system. So, the last time they missed a week of service my father-​in-​law happened to be at our home (was there for about 2 months straight) and was able to confirm that they had not come AGAIN, but this time they straight up lied to our face saying they had come when they absolutely had not!
As a side bar, I was looking to do some work to my pool (repainted, tile, new filter, etc.) and talked with them about my options. He said he would get a quote together and would come back on Saturday for us to go over it. That Saturday came and went without a word… I finally called them back a couple weeks later to see about rescheduling the appointment because I figured they had forgotten and STILL could not get an appointment for another week! It took over 5 weeks from our initial discussion for them to have a quote they were ready to discuss. I was fed up at that point though and told them not to bother coming by because I was getting a new pool company. After I sent that message, I did not hear a single peep from them for 2 whole months until I get this letter in the mail saying they had put a lien on my house for some $ 4k+ (when the «past due» balance was $ 100)!! What nerve! I feel like I went pretty easy on them and were more than patient as they fumbled to support us over several months. If a customer is not happy with a company’s service, then the owner should take responsibility and graciously come to a peaceful end. I think he is bitter that he lost my business, and it sounds (based on some of the other reviews on here) like he lost MANY more customers due to poor customer service. DO NOT USE THESE GUYS!!!

If you want to hire this company to do your pool service, double and triple check your contract before signing it. My contract read 12 month commitment and if I cancel during the initial 12 months, there will be a termination fee, OK understandable. I started my service November of 2011 so my initial 12 months ended November 2012. So when I decided to cancel in May of 2013, Jeff, the owner, says he is going to bill me a termination fee of $ 640.00 because I terminated my contract. I told him I am way past my initial 12 months. His first words after I said I am not going to pay such a fee since the contract has no verbiage of anytime after the initial 12 month obligation was that he is going to put a lien on my house. He went on to tell me that he had placed liens on 37 other people’s homes. I don’t know if he was threatening me or if he actually takes the time to harm people. I have paid him $ 125 every month for his «5 star pool service» and all I want to do is cancel and move on. I have never taken the time to Unilocal anyone, good or bad, but I had to do this for anyone thinking of hiring this company. Now I get harassing emails from his company with termination invoices. Jeff has no business ethic and does not follow the words on his contract. He even said that the contract renews automatically every year… WOW… not even a cell phone provider does that. There is no such thing on my contract. He just can’t accept that I don’t want them to service my pool.
As for his pool service, well the it should be called «3 star service for the price of 5 star!»