Aerial Media Pros

Ordered the inspire 1 Pro from amazon. As you can imagine i Was very excited to set this bad boy up when i received it yesterday. Got to the part where i insert battery and as soon as i clicked battery … Yeah thats when buzzkill came knocking on my door. The battery was dead. First i thought, hmm maybe they shipped the battery discharged since it a pretty beefy battery. Plugged it to the charger no light or nothing completely dead! Talk about disappointment. Being who i am i couldn’t wait to ship this out and wait for a new one. Started searching online for DJI dealers. Since i live in south irvine this place off technology popped up. Looked on their site and they seemed to have the battery. My excitement start coming back. So i got up this morning, called the place at 9am as was the time they posted on Unilocal they would open. No answer, i noticed it was a cell so i texted who over it was. Still no answer. I gave up and started searching again. Then i came across AMP. Right from the website i knew they were legit. Called them up told them what i was looking for and they said they have it in stock! Boom! Back in business. When i went to pick up the guy behind the window was very friendly, opened the battery to make sure it worked, gave me a few pointers on flying and even hooked it up with a key chain. If i ever need anything else for my drone. I am coming here!

They don’t stand by their products. Had a problem after two days and they would not help. Shady business. Lied about the price too.

I have had my drone for almost two years. From day 1 of receiving it from AMP I have had nothing but issues. After sending it to DJI for repairs, they informed me that the drone was put together improperly. I purchased a $ 500.00 battery from AMP that from day 1 wouldn’t charge. They wouldn’t replace it. I spent $ 15,000.00 on my drone from them and it still has issues. It has been in the shop more than I have been able to use it. I met in person one of the lead west coast technicians from DJI and after he looked at my S1000, he laughed! DON“T waste your time, frustration and money here. Go somewhere else!

They were very friendly after buying 5 quads from the past until I bought a defective inspire 1 that’s when everything changed right out of the box had problems I called dji after doing some test they said it’s was defective and was told I can take its back to the dealer I bought it from to exchange and they refused to after spending lots of $ they just give you the finger insisting it’s was the battery so they swapped it out turns out they were wrong again they also lost my case logo and said it’s because dji has them cheaply made but they lost it and didn’t replace it went back like 4 times and and was given dirty looks I had spoke to Winston told him how can they just not give a crap after an out of the box defective item he just said I’m sorry talk to dji I told him I’d make a bad review he said ok like I don’t give a crap type of way… never going back not to mention they are overpriced BEWARE

I live about 15 miles south of this shop and have ordered all my DJI stuff through them online for a little over a year. Never have had a problem. Also popped in to the actual store to meet them and they were very friendly and accommodating. Will continue to be a loyal customer.

Aerial Media Pros is a great place.
The staff is kind and knowledgable.
They showed us everything we needed to know about our new S1000.
The package they set us up with is incredible and works great.
Their techs explained good practices with the copters and gave us a full run through.
I would go back any day.
Great place.

These guys may be aerial media «pros,» but they are customer service amateurs at best. In fact, amateurs would probably provide better service and communication. This is a business that couldn’t care less about providing you with either. Their communication about web orders or eBay order is non-​existent. I recently bought and paid for a fairly expensive item on their eBay store. The item had a posted «no later than» delivery date. The item did not arrive, but I wasn’t in a desperate rush to get the item, so I waited a full three weeks after this date to inquire about the order via email. There was no answer, so I had eBay make an official inquiry about the shipment. They ignored eBay. So I opened a dispute with eBay, which AMP also ignored. eBay then refunded my payment in full.
I guess AMP is doing so well that they can afford to just completely ignore customers. Must be nice. I won’t spend another dime there. There are dozens of other places who actually care about the people who pay them for products and services.
[UPDATED 2/​5/​15]: After I posted this review, the owner contacted me to apologize and offer to make things right. It seems he simply had no employees assigned or trained to check for eBay sales or messages. (As a business owner myself, my friendly advice to them is to either have an eBay store, or don’t. You can’t have an online store, and never check for orders. Operate every facet of your business to the hilt, or drop that part of it. Otherwise, unpleasant situations like this are bound to happen.)
But I genuinely appreciated the effort to fix the problem, as well as the offer to upgrade my purchase. I will be in touch with them shortly, and will update my review as necessary.

Horrible Company! Avoid at all costs. Please don’t fall for their marketing crap.
I’ll start off with the prices. Literally everything they sell is massively overpriced. You can literally buy the same accessories they sell elsewhere for half the price. Something like a multicharge cable they sell for $ 27?! You can buy that for $ 12 elsewhere. $ 17 for TWO Velcro straps?! They are out of their minds. Not to mention their absurd charges for labor etc.
I took my drone here with an agreed upon price for labor then when I met the owner Patrick he immediately jacked up the price even though I had an already agreed upon price. He doesn’t give a crap and is extremely arrogant.
Their customer service is horrible, they barely respond to e-​mails and never pick up their phones. On top of all of this they don’t know their right hand from their left. These people are extremely inexperienced in the field. Learn how to work on it your self or find another company. Do yourself a favor and don’t ever do business with these people

The age of UAV’s (or drones as people are apt to call them) are upon us, and hopefully there will be more dealers to pop up to service this emerging niche. However, these guys are not the ones you want to deal with.
Upon my experience in walking in and talking with these folks, they do not know nearly as much as they claim. I asked them if they will eventually start carrying the Walkera Tali H500. The guy never even heard of Walkera. Really? Your in the RC business and never heard of them? And you are so on top of your field as a DJI seller that you do not know anything about their biggest emerging competitor in the multicopter arena?
Save your money on their overpriced kits and do a little research and you will save yourself time and money over these guys.

These folks are great. They’ve always been extremely helpful and courteous. I’m really glad that I purchased my DJI phantom here.

Couldn’t find the place very easily but I called and the secretary came out and flagged me down. It’s located in an industrial part and that’s prob why I had a hard time finding it. Anyways, I spoke with Winston and he was very knowledgable about the product. He didn’t try to pitch or anything, just told me everything about it. I was sold!