Alex’s Auto Performance Plus

I have been taking my benz’s to alex for 25 years. This is the kind of mechanic shop where you can talk and joke around with the owner, alex and also get an honest and fair price. This is rare for a mechanic so give this shop a try for sure.

Alex is the BEST!!! Alex Auto and staff has been servicing my 1997 MB E420 since 2000! 16 years and still running great! Just had my door locks repaired which meant replacing the vacuum pump that the locks work from. Expensive repair but needed to be done!
Also had an annual service and some minor body work to remove door dings and a larger door dent someone had left me as a gift while parked at Fashion Island. Left my car for three days to get all this work done and was so HAPPY to see the door dent gone when I picked her up… Also nice to be able to lock my doors again!
Alex and staff always take great care of me and my 97 Benz! Going to keep driving her… still a great car!

Have taken my car there a couple times, but after my recent visit, NEVER AGAIN.
My drivers side tail light was out so I took it over to Alex’s the other day around 9am. They said they’d take care of it and call me around lunchtime to pick it up. Lunchtime comes and goes but not a huge deal, I just figure they’re busy. The clock finally strikes 4:30pm and I still haven’t heard anything so I call over and ask if my car is ready to be picked up. The guy who answers says «of course» when I ask if my car is ready and abruptly hangs up.
When I show up to pick my car up the gentleman behind the counter tells me that another one of my lights is out so they replaced it also. It would have been nice if they had called to inform me prior to just doing the work, but I figure it’s only a light and won’t be too expensive. They gentleman then slides my invoice in front of me and my jaw dropped…
2 lights = $ 8.20 (4.10/each)
Labor = $ 33.00
If you look up replacement bulbs for my vehicle online the average price is $ 0.95/ea, so they charged me essentially a 300% markup on each.
Replacing 2 lights on my car should take no longer than 5 minutes. If you want to be really nice and say 10 minutes, they’re still charging me $ 3.30 per minute. So when you break it down, even by giving them the benefit of the doubt (10 mins of labor), they’re charging $ 198 an hour for labor. Ridiculous!
I shared his horror story with colleagues in my office and each and every one of them suggested I contact the BBB (Better Business Bureau).

Alex and his wife are awesome. Smart guy, great service, very friendly. I use them whenever I can. Great family business.

Was referred by my Boss after buying an 2002 MB S500 off of him. He used Alexs Auto to do some work before he sold it and I needed a little more work done as well. Alex is great and so is his Team! I was very hesitant to buy the car with 150k+ but having a place like Alexs made the decision easier. He is open, honest and has no problem showing you the work and what was fixed… also pointing out where people screwed up before… and that he felt the car was well taken care of. Alex will be working on this car for as long as I own it and any other car for that matter. Just go there and take a peek at the cars in his shop… Aston Martins, Original 60 somethin Porsche, multiple Mercedes. Tells you somethin… guy knows his way around the goods. Thanks Alex!

I have been taking my 1982 MBZ 380 SL to Alex for about 20 years. He has always been more than helpful. Saved me a «ton» of time and money. Total trust – he is «family». He also nurses my Honda CRV. Well over 1,000,000 miles collectively. Has changed engines on both cars – done it all – bumper to bumper, J&D