Benefit Brow Bar at Macy’s

I’ve been going to Diana for half a year now and she does an amazing job all the time! She maps out my eyebrows perfectly and cleans them so well I always get complemented on my eyebrows I’ve told her I love thick eyebrows and she does a perfect job to do it for me!!! I have recommended her to my friends and I’ll recommend her to anyone that asks where I get my eyebrows done!

Let me tell you girls how amazing Diana is! I would NEVER let anyone else touch my eyebrows! I’ve been going to Diana for 4 months now. My eyebrows are very thick so I must get them done every 2 weeks. I love the way she takes her time on me and brow maps me. I went out of my comfort zone this time and I asked her to give me a higher arch and so she did. I posted a picture of my eyebrows. I’m in love with them ! I get sooo many compliments on my eyebrows! If you want full and thick eyebrows go to her she’s amazing! You won’t regret it ! I suggest you call and make an appointment.

I hardly write reviews, but because it has to do with eyebrows, I feel I owe it to fellow Unilocalers and let you all know what I just experienced this evening.
My very first time at any Benefit Beauty Bar was February 3, 2016. Natalie helped me. She was absolutely the most sweetest and amazingly talented Brow Guru. She was very polite and friendly. I really appreciated that she took the time to have an actual eyebrow consultation and draw the way my eyebrows are supposed to look like. She let me know what my previous eyebrow person did to not let my eyebrows look as great. They were «basic brows», I want beautiful brows. Anyway, she took her time even while making the smallest conversation with me. Again, she was so sweet to me. After she waxed and tweezed them, she filled in whatever sparse hairs I had. She made them look so good, I literally almost cried at the difference. I’d never seen my eyebrows look that good. At the end of the service, I booked my appointment with Natalie for today, February 18, 2016 (my eyebrows grow fast). Well, my gut told me to call Macy’s to confirm that Natalie was there. Afterall, Macy’s is a retail store so obviously the associates have retail hours and maybe she wasn’t scheduled to be there tonight. So before I made the trip there, I wanted to make sure Natalie was there. Janessa answered the phone, and informed me that Natalie was transferred to Brea. Janessa was sweet and helpful and apologized for no one contacting me or confirming my appointment. She gladly stated that she’d do my eyebrows. So I kept my appointment. I arrived 15 minutes early and figured I’d check in with the girls there and let them know I was there with an appointment. Some girl told me Janessa was with a client and I had to wait. Which was totally fine, I knew I was early. Mind you, I don’t know what Janessa even looks like and there were a few girls doing eyebrows there. I waited 20 minutes longer after my appointment time. Then Diana approached me and she asked if I’d been helped, she then basically repeated what Janessa had told me over the phone, then I asked Diana where Janessa was and if she was ready for me yet. Janessa didn’t even know I was there, so she took another client. What didn’t help was that Janessa’s station was closer to the escalators and the station where I was waiting was behind the Clinique Counter. Which is where Natalia initially helped me. But because I liked the way Diana’s eyebrows were drawn in, I asked her if she’d do mine and she reluctantly said yes. Big mistake on my end because she HAS to draw them in. I just didn’t think Janessa was still willing help me since now I was considered 20 – 30 minutes late for my appointment. That’s where I made my next mistake, I should have waited for Janessa no matter how much longer I’d have to wait because I just finished reading that she is great! Diana completely ruined my eyebrows. She rushed through the entire process. She didn’t even do a quarter of what Natalie did, like draw them in and use that wood stick to align it by your nose and eyebrows. She just started waxing, plucked a few hairs, wiped them clean and she was done. I thought she would draw them in or something just like Natalie did. Diana took like 3 – 4 minutes to do my eyebrows, Natalie took like 15 minutes if not more. In the end, Natalie was still a sales person and showed me the brow products she used. I couldn’t buy them at the time, but I knew that since I was going back tonight, I’d buy them from her then. Since Diana just wanted to get me over with, she didn’t bother to use the brow products therefore, she didn’t make the sale. I’m thinking since she knew I was there for the «free birthday eyebrow service» she assumed, I definitely didn’t want to spend money and I really did want to buy everything Natalie used on my first visit. I really wished I was notified about Natalia leaving or that I would have been helped by Janessa. Maybe I’d still have my thick eyebrows. Brea is sort of far for me, but I may just have to make that trip to see the Brow Guru from now on.
I will still give Janessa a chance when I’m due to go again. If Janessa doesn’t do a good job then, «Natalie, I’m coming to see you!!!»
My Four Stars are for Natalie and Janessa.
Because of Diana, there’s one less star to complete the five star rating. Diana literally ruined my eyebrows! If you want thick, beautiful eyebrows don’t go to her, she thins them out after you tell her you’re growing them out to be thicker. That’s the worst thing you could do!!! Just because it was free for my birthday, it doesn’t mean you get to make the experience terrible because I didn’t pay for my visit. I still have the option to tip you and I would have purchased brow products had I’ve been offered.
I really hope this helps with choosing who you want to trust with your eyebrows.
Thanks for reading my experience.

Lynn was amazing. My eyebrow lady recently relocated and I was in dire need of help. I read the reviews and figured I give her a shot. Glad I did! I was very impressed with her precision and the and the time she took in getting them even.
Thanks Lynn!

Lynn is the best! Been going to her for about 2 years. I don’t trust anyone else. Now both of my girls go to her too!

I love this place. I was referred by my aunt to Lorena, one of the specialists. For those of you who don’t know her, Lorena is a cool, sexy, talented blondie who often sports leather pants with a black top. She’s as appealing as she is amazing with her brow treatment. Seriously, make an appointment for her.

I took my little sister to get her eyebrows done for the first time today 01/​04/​2016. The aesthetician who helped us Hailey was INCREDIBLE. She was kind enough to squeeze us in and made us feel so welcomed and really took her time with us to make sure my little sisters eyebrows were PERFECT! Even though we drove all the way from Riverside I definitely without a doubt would drive to this benefit brow bar just to be seen by hailey !!

Natalie is a a miracle worker! I never thought my brows would grow back after waxing and tweezing myself. Natalie worked her magic every 2 weeks for a couple months and my brows are now beautiful. I’m now a regular every 3 weeks and will never let anyone else touch my brows. Natalie will alway take her time, let you know her plan BEFORE waxing and she’s also super nice. I highly recommend Natalie at The Benefit Brow Bar.

Go to Natalie for eyebrows and Jasmine for makeup tips! Avoid Hannah for eyebrows unless you want to be rushed and sloppy!

Hate to break it to you Unilocalers but Hannah is not as nice, friendly, and detailed as others have claimed. I would give her a 0 star if I could but because of Jasmin and Natalie, the rating is a-​ok. Based on other Unilocal reviews, I went to see her for upper lip and eyebrows. She sat me down and went to town WITHOUT taking off any of my makeup, asking me for my opinion, or brow mapping. I don’t know about you but that is NOT OK and very very unhygienic. Makeup + hot wax on skin = breakouts. I didn’t care that much about my upper lip because it doesn’t make or break your face but when it comes to eyebrows, that’s a different story! Eyebrows frames the face and to me, that’s serious business when it took me years to grow them into full brows. I asked Hannah for a mirror so that I could see her work and she outright said do you trust me or not? Girl, I just met you! How could I trust you after 2 minutes? But of course, I couldn’t say that to her face because she was doing my brows. Basically, the rest of my time with Hannah was spent in silence because how could you make small talk after that comment? She didn’t even style my brows either! I left what the same product that I had on my brows from before the appt.
Trust me when I say that THIS WAS THE MOST TERRIFYING 10 MINUTES of my life and I had Lasik eye surgery!
Luckily, my brows turned out somewhat ok but my face was so red, I had wax all over including in my hair, no concealer, and no brow filling. I still tipped her like I normally would but I was not a happy camper. I literally ran away to try to find something to clean up my face.
Another associate, Jasmin, came over as I was looking for napkins/​cleaner and asked me if I needed help. I asked her for something to whip off the wax that was stuck in my hair. I think Jasmin could sense that I was sad so she asked me to tell her what was wrong. I described to her my experience and she was so apologetic. She told me to hold on, went to get me a gift certificate because this is not the representation of Benefit or Macy’s, and then introduce me to Natalie to fix me up. Natalie on the other hand was the total opposite of Hannah. She mapped my brows, asked me questions like how I like my brows, and was so sweet. I should’ve gone to her in the first place but now I know. I am sure I would’ve given Natalie 5 stars if I originally saw her but I’ll do that in my next review.
Ladies and gents, if you want eyebrows on fleek and a good time while someone does your precious eyebrows, I definitely recommend Natalie. She takes any nervousness away. Not to mention, she has been with Benefit for 9 years so she knows her stuff.
Thank you to Jasmin and Natalie for making my benefit brow bar experience so much better! Otherwise, I would still be so upset over my eyebrows. New year, new brows!

I’ve been all around Orange County looking for someone to do my brows and after meeting Jenessa, I won’t let anyone else touch them!
I love that she outlines my brows prior to waxing and shows me exactly what she is about to do. She also takes her time when tweezing the stubborn hair, which I have a lot of. I have never met anyone as detailed as her, and I trust her knowledge!
Plus! I get complimented ALL THE TIME on my brows so I’m guaranteed recommending her to everyone.

I’ve been going to Benefit for brows for about 10 years now and haven’t looked back! Hanna is incredible at brows! You won’t be disappointed! You never feel rushed through your appointment and you will leave with your brows «on fleek». Haha. I drive up from South County just for Hanna do to my brows! So worth it!

LYNN is the woman to go to! She did an amazing job on my eyebrows. I was very hesitant to come back to benefit brow bar due to my last experience (the lady took off a huge chunk of my right brow). However, Lynn really restored my confidence with Benefit. My brows are very clean and sharp without the use of brow powder, which is exactly what I want. She took her time and made sure both were as even as it could get. She also filled them in, but it looks so natural!!! Thank you so much, Lynn! You’re amazing!

LIFE CHANGING. My brows were a hot mess until I came to Lorena — and now I will literally not let anyone else touch my eyebrows. She is the queen.
If you want perfect eyebrows that everyone will be jealous of, go see Lorena. Seriously, make an appointment.
And while you’re there, the makeup and skin care products are honestly amazing. Before Benefit I always used the cheap stuff and it was fine. Then I started using Benefit products and before I knew it I had bought basically everything they make. No regrets.
Thank you Benefit!

2 stars for the wax not irritating skin.
But I will definitely not be back for eyebrow wax, several stray hairs were left and there was no shaping whatsoever on my eyebrows. I booked an appointment with Lauren after reading good reviews about her and I was highly disappointed. She did not map out my brows before waxing. She touched me up after but didn’t fill in my brows, she just brushed in a tint. No care factor. For $ 20 it is not worth it, I can wax my own brows with the same results at home for ¹⁄₈ the price.

Diana is new but clearly amazing she has done my brows twice now and they were perfect both times everyone at this counter is amazing with waxing brows and more

Lynn is the best. Been going to her since I moved to California. She does your eyebrows how you ask for them. For me I like clean natural brows and she delivers. I don’t know what the other ladies are saying but she is amazing. So nice and friendly.

The only place I will have them touch my ever so precious brows!
It might seem like I’m being dramatic, but, on the real, my eyebrows have taken a long time to ever be this perfect.
I’ve done threading– NO BUENO!!!
I’ve learned a lot about taking care of my eyebrows and I WILL testify that BENEFIT has changed my life!
Where would I be without you!
Ps: ask for LORENA or JALISSA!!! They are my eyebrow fairies!
Tips:
$ 20 for waxing
FREE BIRTHDAY BROWS!
Wax is some form of pearly wax and it does prevent you from breaking out (I get my sides and lip done)
IN AND OUT!
Park by Macy’s. As soon as you walk in pass the shoes and you’ll hit cosmetics. You can’t miss them they’re PINK!
Call to make an appointment!
When dialing Macy’s south coast plaza the quick numbers are: 2 for a list of departments, 1 is cosmetics, then dial 9 for benefit!
Enjoy!

This review is for Natalie. After trying Benefit Brow Bar at Macy’s about 5 weeks ago I was ready to never comeback. I decided to give them another try and requested someone who had experience with doing eyebrows for more then a couple months. I was placed with «Natalie» and hands down will have her do all my waxing from now on.
She was great! She knew exactly was she was talking about and had so much useful information. My eyebrows never looked better. Will be going back to have her wax my face as well. If you are looking for a professional who knows her stuff, please give Natalie a try!!!

I usually get my brows done at Benefit Main Place but my girl left so i decided to try South Coast… UGH!!!
Made an appointment with Janessa, she was 10 minutes late… I should have left but I decided to give her a chance.
I have gotten my eyebrows done many times at the Benefit Brow Bar and it has never hurt, until this time! She ripped the strip off and i almost cried, i knew something was wrong but i still sat there… After she was done i was still in pain but figured it was go away soon… Nope! The pain and redness stayed into the night so i applied some aloe vera, it stinged so bad! I woke up the next morning to find she had ripped my skin off with the strip and i was left with nasty looking scabs under my brows…2 days later they are still there