Best Western Plus Newport Mesa Inn

I can’t tell you how impressed and extremely satisfied we are with this BW Plus hotel! We were on our family summer vacation (traveling with 3 kids, ages 10÷9÷3) and had previously stayed at a Wyndham in San Diego… which did not even come close to this Best Wester Plus… and you’d think being a Wyndham it would have been better. I definitely recommend staying at this hotel! The breakfast was perfect and the staff were friendly and provided excellent service! We will be using this hotel for future trips to California New Port beach and Knotts!

3 stars because it’s an older hotel. The furniture in our room was old and outdated. Old coffee pot– no coffee pod type. There was a flat screen tv, however. The boiler evidently went out the morning we were checking out this we had no hot water to shower. As we checked out, I mentioned that there was no hot water. Guy at counter quickly said it was a boiler issue and was fixed. No offer for discount. I will say $ 108 plus tax included parking, Internet, and a delicious breakfast. Breakfast included eggs, bacon, toast, muffins, pastries, a yogurt bar, waffle machine, fruit and more.

It’s close off the 55 freeway which is good and bad. Of all the Best Westerns I’ve stayed at this one is really nice. They provide bottle water in the room with a basket of snacks. The rooms are clean with earthy tones. The breakfast is provided next door with three signature dishes and your standard continental offering so there is more than just cereal.

Worst hotel I ever been in my life the guy khaled at the front desk is so un professional he told us to go to room 312 which originally I paid for the suite 325 with jacuzzi. Now he won’t give us the room we paid for and to top it off won’t discount us because he gave us a smaller room. He gave me such bad attitude so un professional. He started screaming at me. I have no idea why he even works here. Don’t come here guys. Worst customer service ever !!!

I was amazed by the courtesy service we received by best western. All I can say is need a clean comfortable place to sleep please pick this place. I will return you can count on that

Great value for the area. Staff was nice moving me away from active renno area to a quieter remodeled room. The soft goods were excellent, room was clean and well appointed and the complementary snack and bottled water was a nice touch. The breakfast included 2 egg and meat options in addition the typical fare. Totally worth the $ 39 premium over the seedy Radisson and Extended Stay near SNA.

There were 4 cars in the parking lot. The hotel was nowhere near capacity (nearly empty in fact). The tall buff guy with the accent at the front desk says we can’t switch and get 1 king sized bed because we purchased on priceline (even though the hotel is nearly empty on a thursday). He then gives us the first floor, right near the lobby, room 105. We were staying for only 1 night. It was so noisy from the noise in the lobby. Once again he couldn’t switch our room because we booked on priceline. When we initially checked in to the hotel, it seemed inconvenient for him to get off of his cell phone (texting) to check us in. He never welcomed us or anything. Just a horrible experience but that’s no problem we will vote with our star rating. 1 star.

I stopped my car in the front of the lobby and i went to the front desk i asked him if i can use the bathroom. He’s answer was NO !! And he said it’s not gas station! I was waiting my friend who stays in this Hotel !! Also when he answered me. he started to ask more questions like why you don’t go to your friend room and use his bathroom ! I didn’t believe what he was saying to me ! I was going to book a room but after what happened i know now where i can spend my money. Even if pay double their prices twice but at least i will find staff who care about their reputation.
DON’T STAY HERE !

Great staff greeted us upon arrival with free cookies. Free parking. Even though hotel is located on busy street, the room in the back was very quiet. The décor is outdated but everything is clean and the room with AAA discount was a great value. Rooms are large. Pillows comfy. Starbucks is right on the corner and hotel is right by freeway entrance. Convenient. No complaints.

I get to my room and everything is great I’m really impressed. My boyfriend was messing around and grabbed the headboard of the bed, the whole thing collapsed down and fell right on me. It was pretty heavy we tried putting it back up ourselves but it was evident that it wasn’t mounted properly. I went to the front desk and the person at the front desk wasn’t very sympathetic and seemed rude. Maintenance went into our room and couldn’t fix it, after all of that hub bub they offered us another room… I’m glad we got a resolution just wish the people were more polite !

For the location, it’s age and price, they did a fine job. Excellent level of service, the rooms are clean, and the extra gifts are appreciated.

Let’s be honest. I wasn’t sure what to expect. I booked this hotel through Hotwire. It had marginal star rating but the cost was right and I noticed they had a free parking, internet, and breakfast. When I arrived I was impressed by how clean the lobby was the cheerful front desk staff. After checking in, I was off to see my room. Well, to my surprise, the room was excellent! New carpet, counters, flat screen tv and the bed was super comfy. This room was much better than I was expecting. Flash forward to the next day. Time for breakfast. Again, I was delightfully surprised by the cheerful staff and the great selection of food. This was much better than the common, standard continental breakfasts at most hotels. I would stay here again most definitely.

Clean, up to date, and comfortable! The staff is very friendly and helpful. You get a complimentary snack/​water basket, free wifi and parking, easy highway access and close different restaurants/​stores.

Came in last night to relax before seeing Lion King today. First free parking and plenty of spaces. Rooms are good size. Free wifi. Never had so many complimentary items at Best Western. Free fruit badket (apples and granola bars), slippers, toothbrush, shaving kit, sewing kit, cotton balls and q tips plus the usual. Room had fridge and microwave. Easy to find. Free breakfast too

I stayed here for one night and it was really nice comfortable. Really like that there’s free breakfast in the morning. And liked how it was very clean (:

There is no reason to rate this place less than 5 stars. Staff was wonderful and welcomed with a cookie. When you walk in you room, you see water, fruit, and snack bars, along with slippers and robes. This is the kind of stuff you would find at higher end hotels. Rooms were very clean, and loaded with toilet trees. I highly recommend this place and would not waste my time looking elsewhere for my next visit.

BW, thank you for making our stay (my g/​f and I) an amazing experience. It was my g/f’s birthday and the manager made it special. We stayed in room 212 on ⁶⁄₂₁ and checked out on ⁶⁄₂₃. We received the business plus room, which had a comfortable bed, spacious room and a 42 inch HD TV, which was hung on the wall and allowed us to watch TV while laying down. This place deserves more stars than what Unilocal is currently rating it as. What I appreciate most is that the bathroom is far from the bed, so allowed for privacy when in need. I will definitely come back again. You just got yourself a loyal customer. Thanks again!!!

We ALWAYS stay at Best Western Plus properties because they are a good value: decent room amenities, free WiFi/​parking usually, and complimentary breakfast. Our stay began well: they accomodated us with an early check-​in, the room was spacious, and we had a nice swim in the pool.
However, the next morning, we went down for breakfast. The first thing the woman asked
us for was a breakfast coupon before we even sat down. Fine. The breakfast was mediocre at best. We proceeded to watch the entire dining area become full and not a single other person was asked for their breakfast coupons. My husband was upset and asked why no one else was asked for their coupons. They said they knew ALL of the other guests as they had been staying there for a while. I highly doubt that. My husband said it felt like we were being profiled. The man became rude and told him, «There’s no profiling going on, just eat your breakfast.»
The lack of professionalism and customer service here is unbelievable. I don’t recommend this property at all.

Booked a room here for a night in the area. The foyer, staircase, and sitting areas on both the first and second floors are cute, but the bathrooms in the individual rooms could use some work.
When we checked in (late, at 8 pm), we were given our room keys. The room, however, was not ready — fan was blowing in the bathroom and towels were strewn across the bed. When we called the front desk, the guy apologized, and said it was actually an upgraded room that they thought would be ready but was not. We were given another room. So thanks… for the thought!
The area is convenient — right by the freeway. There is no view but I did not expect one. We asked and were given a late check out (12 pm vs 11 am) but the maids came knocking 15 minutes before anyway.

I usually find hotels via Priceline and this happened to be one of the cheaper ones in the area I was in. I stayed here for a night while on vacation around the area.
The hotel parking is kind of small and it’s kind of like an underground garage. We got our things and headed up via an elevator from the parking lot into the lobby. The lobby was very nice and well lit, especially with the chandelier lights. There were places to sit while waiting in the lobby as well. The staff at the front desk was very nice and courteous. He also explained to us that it would be cheaper just to book a room via their website (which we found to be false when we checked later). After checking in, we went upstairs and into our room.
There was a nice sitting room upstairs before going into the hallway to the hotel rooms. Our room was very spacious and nice. The room came with two Queen sized beds, a flat screen TV on the wall, mini-​fridge, microwave, coffee maker, and hangers/​closet area for clothes. The bathroom was very clean as well. They even had this «seal» for the toilet. They provided shampoo and conditioner, bar soap, and a hair dryer. The shower head seemed a little rusty and the water pressure was kind of low.
The beds were very comfortable. The sheets and pillows were clean. There were lots of varieties to watch on TV as well. The wifi is free and they give you a username and password to connect. But the connection is bad, and usually goes on and off.
There was also complimentary breakfast, but it’s in this small «café» across the hotel. It also requires a ticket to eat there. It was really crowded when we entered the place. The place isn’t very clean, especially the table areas since there were only like one or two workers who were cleaning the place up. The food was okay and kind of blend. There was a server who served us potatoes and sausages, but he looked very pissed off for some reason, which gave us a bad vibe. The drinks (juices) were either too watered down or too sweet/​concentrated.
Overall, my stay was pretty comfortable.