Big 5 Sporting Goods

People here weren’t very happy, definitely did not have enough workers on call, store was packed with only 4 employees to be seen in the whole entire store. All I wanted to do was get fishing gear, but nobody ever came to help so I left the store as I came, money in pocket and empty handed.

This is a nice store. They had everything I wanted, with a wide selection. It is bigger than some of the other stores. It is also very clean and organized. I got a couple things there including some sweat pants and shirts. I recommend this store.

Management there is very dumb. I bought underarmour shoes online and needed an exchange. I went to big5 since they are an underarmour dealer and should be able to exchange with hem.
These are the only retail store I’ve ever been to unwilling to exchange the exact same shoe, exact same color, one size up, just because we didn’t buy the shoe from them.
Literally it doesn’t hurt them at all, it only makes their customer service look shitty.

It should be a ZERO review. I called & gave Anna SKU for an item and asked her to hold for me. She stated that she will. I drove to the store 30 min later & the manager said they don’t have it. Great customer service right???

Got some great deals on snorkeling gear. Staff is always friendly. And they had some great tips on where to go snorkeling.

Horrible customer service. Stood at the knife counter for 20 minutes after we asked someone to come over. When we asked to see a knife he seemed bothered and rude. Did not ask us if we needed anything else nor did he ask about sharpening services. The cashier was also rude, and conducted our transaction without saying anything. We even had to ask what our total was and he looked annoyed. He was on the phone during our transaction and semi-​threw our change on the counter. Glad to leave. Not coming back.

The customer service at this location is horrible. Not one person asked if we needed help. When we got to the register I said I had a 10% coupon I found on Groupon which required that I sign up for their email list, so I asked could I sign up for the emails from Big 5, the cashier was extremely rude, told me that was a fake coupon and they had no more pamphlets to sign up for emails. We will never return.

Poor management, little to no customer focus. Manager ignored eight or nine people needing help and left the sole employee in shoes to fend for them self.
And then, he asked the employee if he needed anything and then walked away.
I dropped all of what I was going to buy and walked out. No thanks, I’ll take my money somewhere else.

I finally found toddler ear muffs to cancel out noise. Great customer service. Good parking lot and right off major street.

The manager today at 3:30 has such a negative attitude and such a zero personality that I’m not surprised that this place has such bad reviews. If he is the leader of the pack then this place is in trouble.

If I could, I would give it no damn stars!!! My husband and I have been here several times and each time we had a good experience. The staff had been so knowledgeable and helpful BUT today was so bad! We came to check some sunglasses out when we first got there we were greeted and everything seemed fine. When we finally got to the counter to see the sunglasses, the manager was there but since they called him over for an exchange we walked away and said nothing. Not even a «Give me a little bit, I be right with you» or even a «one second and someone will help you.» He just walked right past us. Then it sounded like something happened at the register, like if all the coins fell out or something. Again he walked right past us with another associate and locked themselves in a room to what looked like they were recounting the register. After about 15 – 20 mins they both came out and the a manger finally decided to ask us if we needed help and began to help us. But suddenly told us that Sheila, the other associate would help us. We still stayed and said, «Okay, no problem.» She proceeded to give us her back and start stocking some things. So I was like okay?! And my husband had to get her attention when we wanted to look at the other sunglasses as she had her back to us the whole time and the TWO times she helped us she was basically tossing the things onto the counter when she was taking the cases out from under!
Worst experience ever! I literally just walked out because I couldn’t believe how she was being!
Even if I have to drive to a completely opposite location from my house, I will!!! Nobody should be treated that way.

The store is conveniently located but always hit or miss when I go. I’m a coach and purchase a good amount from there. In fact, I recently purchased $ 280 worth of balls. I went in today to pick up a kicking tee. I looked around for a bit but then finally had to ask for help. The girl at the counter said that they have them in a bin in the back but not out yet. Instead of saying give me a few minutes and I’ll grab you one, she suggested I go to Sports Chalet. I’m off to their now and will make that my go-​to store in the future. Thanks Big 5!

Had a great experience in the shoe department at Big 5 thanks to Chris. I have trouble finding shoes that fit properly and feel like no one is ever helpful, but Chris took the time to make some great suggestions and is found a very comfortable pair of shoes plus they came out to a great price!

Devin is one the most helpful and cool guys at Big 5. His customer service was that excellent that when I happened to go to the Costa Mesa location I remembered he help me before at the Lake Forest location about a year ago. I was looking for an item that I thought was on sale but unfortunately missed out on the sales price. However, he able to honor the sales price for me still. Devin definitely represents the Big 5 brand well and I know he will provide the same excellent customer experience at whichever location he’s at. Big 5 remains my main store of choice for all my sporting needs because of competitive pricing and service like this. I will be submitting this feedback to corporate.

The BIG 5 chain does have a little bit of everything. However, most of the low end stuff they advertise… watches, sunglasses etc are pure junk. I have had numerous items that have fallen apart shortly after purchase and, depending on who you get to help you, may try to resolve it or blow you off to the main office customer service phone number. I have tried to get satisfaction on several occasions and have NEVER had their main customer service office fix the problem .
On this day i tried to return a defective watch that was purchased originally in December 2012 and already replaced once because of just plain poor quality. Regardless of price, you should easily be able to get a month or two use out of something before it disintegrate’s. However even the manager acknowledged it was garbage and his answer was to try to up-​sell me and all with a very bad attitude to boot.
Stay very far away from THIS store.

They seem to have a little of everything. I went for camping supplies and was able to find out only half of what I needed (Colman lantern, anyone?)

0 Stars for this Big 5. The customer service was horrible to say the least. Was going in to buy a shot gun for my protection. My husband had put everything on hold for me, so that all I had to do was fill out the paperwork and pick it up. It took forever to get anyone to wait on me, then when someone did (his name was Colin) he approached me with plastic hanging out of his mouth and chewing on it like a toothpick. He had greased backed hair and quite frankly looked like a crack head. After waiting forever he began to question why I was buying the gun. I stated for protection and to shoot it. Kinda thought it was odd. He said that he didn’t feel comfortable selling to me because he thought it was for someone else. I gave him no reason for this, so I was shocked. Bottom line I will never step foot in a Big 5 again and I will make sure everyone I know never does either. Funny a guy that looked like someone I would NEVER sell a gun to, wouldn’t sell to me. Bizarre!
BTW — Went to Grants Gun Store down the street and had no problem. All future sporting good purchases will be done at Sports Chalet.

I love our local Big 5 I have always gone to this store for cheap sports equipment and shoes.
The store is pack from top to bottom with great deals. It is a pretty busy store so if you go I hope you go before or after a certain sports season because everybody and their mother are in there getting cheap shoes etc. etc.
I love to spend my money in my city and this place has friendly kids working here and I like their selection of stock.
I go to this Big 5 on a regular basis.
I recommend this Big 5 to everyone.

I was not totally impressed by this selections in various sports departments (if you want to call them departments… maybe more like «sections». Their golf section was less than stellar. I also wasn’t totally sold on their women’s apparel. Even their «Sale» product wasn’t spectacular. The staff was friendly and attentive, asked me twice if I needed help. I was mostly browsing. The plus side was that I found PINK soccer socks for $ 4.99 and they were regularly $ 7. Can’t beat that. I would come back… just to check out the SALE section, but not necessarily take this store into consideration as my FIRST option of sporting goods.

I like this location because it’s near OCC and Costa Mesa tennis center where I sometimes play. So, I just bought another of the same tennis racket I’ve been playing with for about three months. I’ve been waiting for weeks for this racket to be on sale again, Finally it was. Surprised they had my correct grip size. Not only that, they had Wilson Tennis Balls (not as good as Penn for a hard court) but it was $ 2.00. There is almost always tennis balls at a sale price at Big 5. The same can be said about everything at the store. Just wait, and they’ll put it on a special price. This Big 5 is pretty busy at times, and service is spotty. But early on a weekend morning, it wasn’t bad. Like all Big 5s, the sale shoe area gets messed up sometimes, but the shoe guys do a decent job of keeping it under control.
Every good tennis player knows that Big 5’s tennis rackets are the older overstocks. I have no problem waiting three years from a rackets first release and pay a discounted price. So my new racket cost $ 80 instead of it’s $ 225 newly released price. I’ve also bought some decent New Balance and Nike cross trainers with an extra wide width here. I know I could’ve written this review about any Big 5, but this is where I bought the racket and balls.
Check out the prices during the holidays. They have some really great deals o n watches, sweat suits, and other exercise stuff. You might want to avoid this place when the pet store next door is giving shots. You can see the line of dogs and their masters extending out to the parking lot several times a year. The parking will be impossible, and sometimes you get a mean dog that is in a bad mood because he knows he’s getting shot. His bite will be as big as his bite! Otherwise, this Big 5 is convenient because it’s also close to Home Depot, K Mart, and all the fast food places you shouldn’t eat at.