C & W Paint & Body

First things first… We went here because Mercury requested us to since we had our car hit and they do business with them, totally fine and the first impression was awesome Anthony had looked at our car did his thing. We had previous damage from another accident and he quoted us aside $ 300 – 400 to fix WE WERE STOKED and had wanted him to do it, when we called to set the appointment we spoke to Anthony set the appointment On Wednesday for that following Monday all seems well…
Turns out we show up Monday we show up and Anthony hadn’t written anything down, the people at his office had no idea we were coming and couldn’t find our invoice or apt time… This is when Ben stepped in… He seems frantic and upset… This is when it went down hill, because they couldn’t find the order Ben snapped attitude at my GF, I then stepped in and he was frustrated that he couldn’t find the paper work… Not our fault your employee didn’t do his job even the girl at the front desk had to yell over Ben to remind him that ANTHONY DID NOT DO HIS JOB, at this point we were exchanging words and Ben sat in his office after our confrontation another manager stepped in and was super nice he also told us they would be moving Anthony to another location which seems right after what we heard and all the reviews… To top it off Anthony couldn’t remember what was quoted for the previous damage from a previous accident so we didn’t get it done… I would not recommend a stone here, unprofessional and not organized at all!!!

UPDATE TO MY REVIEW!!! WARNING!!! DO NOT TAKE YOUR CAR HERE — IF YOU DO, YOU WILL DEFINITELY REGRET IT!!!
I finally gave up on C&W Paint & Body finishing my car after almost 2 months and hearing excuse after excuse from Anthony (Manager/​Bullshitter), so I filed a formal complaint with my insurance company and had the car taken to another Body Shop. I just received a call from the current body shop who is working on my car and they told me that about the HORRIBLE JOB C&W DID ON MY CAR!!! They told me that the were layers and layers of paint that had to be removed and that they had not masked off the car properly and the wrong color paint was all over the car! They said that this was the WORST BODY AND PAINT JOB THEY HAD EVER SEEN!!!
I’m so grateful that after almost 2 months, I finally stopped the insanity of excuse after excuse and took my car to another body shop! If I hadn’t, my car would still be at C&W and I would STILL BE HEARING EXCUSE AFTER EXCUSE FROM ANTHONY — AND MY CAR WOULD BE GATHERING DUST IN THE CORNER!!!
One more thing… I went to check on my cat at C&W a couple weeks before I finally had enough… and was SHOCKED WHEN THE MANAGER, ANTHONY, CAME OUT FROM THE BACK AND APOLOGIZED FOR HIS HANDS BEING DIRTY AS HE WAS WORKING ON HIS OWN PERSONAL TRUCK!!! ARE YOU KIDDING ME??? My car is sitting here not being worked on — gathering dust — with the paint job looking like a kid painted it with water colors — AND YOU ARE WORKING ON YOUR PERSONAL CAR DURING BUSINESS HOURS WHILE YOUR CUSTOMERS’ CARS SIT THERE???
WARNING!!! YOU WILL DEFINITELY REGRET IT IF YOU TAKE YOUR CAR HERE!!! I give people the benefit of the doubt and tried to be patient, but they saw «me coming» and took advantage of me — just like they have done to hundreds of other customers. THIS PLACE NEEDS TO BE SHUT DOWN! I AM FILING A COMPLAINT WITH THE BBB AS WELL!

I took my car here for repairs based on the recommendation of my mother. After receiving the initial quote and taking my car in for repairs, they called me up and told me that after they took off the bumper they saw more damage underneath and it would cost an addition $ 1,000. Now, my insurance was covering it, so it’s not that big of a deal, but it sounded sketchy to me. After speaking with my mother about it, she mentioned that they’ve done this several times to her as well. I feel it’s a scam to either get more money or buy more time. Either way, they did a great job, but they seem a little sketchy.

Excellent service. I received a verbal quote and then scheduled the work two weeks later.
Anthony called with an update each day and the work was finished as he promised.

Great work, great communication, efficient and wonderful staff! The best choice for repairs!

Do not go here. This is the worst shop north of Tijuana.
The only reason I care to post is because I went here because of Unilocal,and I feel responsible to save anyone considering going here after me.
I’ll start by mentioning that my family owned a body shop for 20 years, where I worked as a child, and remained involved through college. I know good work. C&W was flat out BAD.
The biggest problem was the simple and obvious. They either didn’t care or didn’t bother to notice. Obvious runs in the paint, dirt/​sand in/​under what they’d painted – complete lack of quality control. Chips on what was just painted. Crap work. Period.
In addition, things that were supposed to be removed and painted. things that were estimated as such and charged as such… not removed. Overspray apparent, and it took 5 – 6 times mentioning it to get half-​assed cleanup.
Further, after noting that a panel that was supposed to be removed, sanded, primered then sprayed has been obviously sprayed right over without any prep, and looked like crap, the Manager indicated it would be removed and done right. When I returned, they had resprayed in place and «blended», not at all what I’d paid for and it looked bad.
Management blamed it on a bad painter they’d supposedly fired after my job, but all of the issues and poor work were entirely avoidable and could have, should have been fixed before I had to complain.
Paint matching was awful. I have three shades on different panels, apparent to the naked eye.
There’s more and more I could say, but simply put – don’t go here. Especially if your insurer (they’re a Mercury shop) suggest you go there, do yourself a huge favor and go anywhere else.

This place is great. A friend tore the side of my car off on the garage door frame, and my insurance (Mercury) recommended me go here. The service was great. A guy named Colin worked with me to get my car fixed asap. Enterprise was right around the corner and I didn’t even have to wait. They had my car fixed in under a week, along with giving me updates the entire time. I highly recommend this business.

I have a very high deductible on all my cars. Recently I have taken my sons Tahoe in for fender work and was pleased with the price. More recently I took my Audi A8 in and again the work performed was ontime with a fair price, keeping my insurance company out of the loop and my premiums in line.

I have good news and bad news. Good news is I have had an amazing track record at C&W. The bad news is I have a track record of getting my car fixed up. In defense, I have been hit by two horrible drivers within the past 3 years, and my insurance recommended C&W due to its proximity to my home in Newport.
I have had the experience of working with both Aaron, and Collin (apologize for misspellings), and both have done a knock out job.
I want to upload picks of my before and after, but incase I manage to mess that up, I will describe the level of damage done to my Dodge Challenger… A raised jeep wrangler rear ended me at a red light going about 40 mph.
Good news — no health issues, like whiplash, etc, and no frame damage. Thankfully the gentleman had the foresight to raise his wrangler to a height where only the truck and quarter panels of the car in front of him would be rolled up like the lid of a sardine can.
Bad news — my clubs in my trunk look like back scrathers for the most part.
When I picked up my car yesterday afternoon I was in a rush because I had to be at USC for my night class for my masters. Collin, like the pro he is, told me to call enterprise and let them know I would be dropping off the car at C&W. I did as I was told and ending up beating rush hour traffic.
I also would like to add that when you are renting a large pick up truck with a v6 and get your v8 sports car after a month to go easy on the peddle. I think I two wheeled in down church street for about 10 yards like a funny car since I was not used to the response from the accelerator.
Cliff Notes: car had $ 10K of damage and I thought it would never look the same. When I picked it up it looked just like it did when I first bought it 3 years ago. AMAZING!

I had to get both of my sideview mirrors replaced-C&W was the solution to my problems! They were able to order my part and install both mirrors within a dew short hours. And– once my parts were delivered to the shop– they got everything done within 20 min! They were cost effective, efficient and most importantly– HONEST! Anthony was great at explaining everything to me. I shopped around and they were the only business that gave me the lowest quote the first time around. Awesome!!!
I definitely recommend them to anyone! I’m so glad that I found an honest auto body shop to go to!

These guys are great. I had a dent in my car and dropped it off before leaving on holiday… They had my car back and ready with no extra delays. Only thing that sucks is that they are closed on the weekends. If you are in need of body work or paint I recommend these guys!

If you’re reading this, chances are you’ve become an unfortunate party of an accident, jilted lover altercation regarding your vehicle (I heard it on a country song). or saying, «hey, that pole came out of nowhere!»
In any case, considering your vehicle is now in the need of paint and/​or body work, it makes sense you’re doing a little research.
I was recently in an accident (don’t worry, I’m OK) and, after fretting for days as to where I was going to take my poor car, I remembered my family using C&W years ago.
After calling and stating my obvious purpose for the call, the receptionist patiently ran me through the procedure of how they would go about taking care of my car. As it had been almost forever since my last accident, I sincerely appreciated the time she took to answer all of my frivolous questions.
When I showed up, I was greeted by the same receptionist and filled out the minimal but necessary paperwork. I was then introduced to Aaron who did the final assessment on my car before I handed over the keys.
A week later, my car was as good as new. Here’s a few reasons why I was so impressed:
–After finding out there was underlying damage by a previous owner (which I’m still bitter about) and freaking out over how I couldn’t afford the repairs, Aaron seemed to totally sympathize with my situation and offered to do what he could despite my lack of funds. Even though I’m sure he’s been through the scenario dozens of times before, it was nice to deal with someone who seemed so genuine in their concern.
–My car is about 5 years old and a sparkly black. They matched the paint exactly.
–All of the employees are so incredibly nice, patient, and helpful. They have been family-​owned and operated for years and it really shows how they take pride in their reputation.
–The quality of work is excellent. They take their time to do it right and don’t cut corners to save on cost.
I could really go on and on about this place but the main point is that this is a great place to take your car. I know getting body work done can be really stressful but it’s so reassuring to know it’s in good hands.