Charles David of California

the sales person is not friendly and professional at all!

Purchased a pair of red wedge sandals from Charles David. they were not cheap and after wearing them 5 times the wedge literally came apart in pieces. very embarrassing when I wore them to a party and I was leaving a trail of pieces from the sandal wedge. Called customer services and they refused to exchange for another pair. Do not buy any shoes from Charles David. Poor quality and not inexpensive. :(

If i had the option i wouldnt even give them a star.
I bought a pair of charles david shoes and a week later they fell apart. The «District Manager» told me OH WELL… nothing we can do. just keep wearing them if it gets worse I will exchange them. It got worse… I went in to exchange and they told me I couldnt… they needed approval from corporate. so they sent them in to get them fixed and they look WORSE after the repair than they did before. I am now bringing corporate in to it… It’s not my fault they had a bad quality shoe.
I have never been so bullied or disrespected by a companies employees.
After this I will NEVER shop at Charles David again… I knew i should have just shopped for shoes in Nordstrom.

I’m so disappointed with this place that they are not worth my time to complain on line however I feel compelled to warn other people… DO NOT SHOP HERE! They do not stand by the quality of their merchandise and they are impossible to work with to resolve problems. I purchased a $ 180 special occasion fabric heel and the fabric tore on both shoes about 1 hour into the first time I wore them. It was a design flaw because the fabric was rubbing against my skin which causes friction and delicate fabric will «run» or tear. In that particular area on the side of the shoe they should have used leather.
I was aware of the stores very strict «exchange only» policy within 30 days when I bought the shoes so I returned immediately with my original receipt. I explained that I wanted a refund because it was a manufacturing defect and I was not interested in any other of their shoes… And I did not want the same design because the same damage will occur.
Surprisingly, the sales person helping me and the store manager BOTH agreed with my position, as well as the fact that the shoes had a manufacturing problem. With that being said, they both told me they were not allowed to issue a refund and I would need to speak to someone at corporate. It was over the weekend so I would need to leave the store with my damaged shoes and call corporate on Monday.
I spent the next 5 business days leaving one message each day for someone to call me back and the receptionist would not connect me to a «live «person and she would only allow me to leave a message in a generic voicemail box. No one ever called me back so I returned to the store on Friday.
The manager was there again and was so nice but politely explained to me her hands were tied and there was nothing she could do because her superiors never approve returns.
I insisted that she call her manager in corporate and I would not leave the store until she did so. It took a few minutes but finally she came back and told me she was authorized to take the return and that her manager told her to tell me that they never want me to shop at their company again!
I am so pleased I received the refund I was entitled to receive however it should not have required my begging, 5 unreturned calls to corporate and 2 trips to the store!
I think it is pretty funny and super
unprofessional that they would ask to never shop there again. Granted, this will not be a problem at all. Hopefully, spreading the word will ensure that no one else ever shops there again either! Anyone who loves shoes even half as much as me will know how ridiculous this whole situation is and it is clearly an example that this is the type of company that will not last in business. Too bad because they really do have cute shoes. If you insist on buying their merchandise, go purchase at Nordstrom instead because they will standby the product if there is a problem.

This store is absolutely horrible. They have the worst customer service that I’ve seen in a high end store. Their shoes are of horrible quality lately. DO NOT SHOP HERE!!!

I used to love Charles David shoes but I haven’t shopped at this boutique for a couple of years because the customer service was atrocious. The last time I shopped here I had to order two pairs of shoes to be shipped to my house because they didn’t have my size. When the shoes arrived one pair was the wrong size. I panicked because I needed them for a Christmas party that week so I called the store to see if they could rush deliver the correct size. The manager, I believe her name was Candace, was rude, unapologetic, condescending and unprofessional. It was the absolute worst customer service experience I have ever encountered. So much so that even after two/​three years I still refuse to step foot in that store because I cannot fathom having to deal with her ever again. Candace, you suck. That is all.

Worst customer service ever. Was there for ten minutes and didn’t get any assistance. The sales person completely ignores us and didn’t even greet us. Never coming back to this store!

Worst customer service. I will never shop at Charles David again. I made a mistake on my receipt thinking that 30 days return from my 5÷4÷13 purchase gave me until 6÷4÷13. They wouldn’t give my money back. I asked nicely for an exception from the manager and she promptly said no. She offered an exchange which is not what I needed. I told her i would never shop, there again, and she said «that’s ok, we don’t need it.» I’m glad Charles David doesn’t need every customer and can so easily tell one they don’t need them. What a company philosophy.