Drapery Works

I don’t enjoy writing bad reviews for any business… but after spending thousands of $‘s and incurring a considerable amount of my time having our electric blinds installed twice (with no follow up subsequently), I feel that it’s imperative for others to know about this Costco affiliate.
Not going to waste too much time here because we have already wasted way too much!
In a nutshell, Jessica you should be fired on how treat your Customers, your boss should be let go as well for allowing to carry on this way. Jack the sales guy, nice guy, but he should of told us from the onset that there were issues with the logistics of our blinds area, before having us sign up. We had two installs and we are still NOT happy with the final result. Spending $ 4,000 on a half ass job, is disappointing to say the least; especially again when you attempt to follow up with Drapery Works and they go silent! It took me reaching out again, to ask why DW were not getting back to us to resolve the issues. I could go on about a Supervisor who came in, who I had to show that the line of the blinds was on an angle… apparently he was ok it, I wasn’t! Anyhow, waste of time and $‘s for again a half ass job! In closing, positive note, Tony the installer, nice chap, too bad he has to work with a substandard product!

I found them to be on time, honest and did great work! I didn’t feel pressure to buy anything at my quote appointment but the service and pricing was hard to beat. After my first install I found more windows for them to add shades to. They are excellent with a superior product in affordable pricing. I will use them and hope my friends do too.

We recently completed construction on a home in Dana Point. I contacted Drapery Works for a quote on two guest room bedrooms. Jack promptly arrived for our scheduled appointment. I was interested in a silhouette with cornice box for both rooms. The company willingly used fabric that I had purchased for one room and fabric that was purchased through Drapery Works for the other cornice box. Jack also suggested that we use the extra fabric that I had for two European sized pillows for the bed. I found their pricing to be competitive and placed the order. I found the pricing, product and customer service to be what sold me on this company. The window treatments, cornice boxes and pillows were perfect. The installers were prompt and efficient. My only suggestion is that the installers may wish to bring with them a small vacuum to pick up the dry wall dust from an install.
I was also impressed with the staff who answer the phone and their follow up with any questions as to install.
I was so pleased with this company, that I called Drapery Works to have Jack come back for another order for three more windows. I was able to email him my desires so that he could bring the correct materials. He did and I placed another order.
I understand that this company works with Costco. Costco members should not have a concern in using this company. In fact, I recommend that they do.

Having just moved into Costa Mesa, I did some local research and visited Drapery Works to get a flavor of its company culture. It’s a first rate company and well run operation. Front Office, affable and professional with Field Work performed in a punctual, competent and timely fashion. Design counsel is top notch with an eye on customer criteria, not a bottom line orientation.
I prefer and recommend Drapery Works to area larger organizations as they pay attention to the Client and the work at hand. Thank you for a terrific experience and peace of mind. I will not hesitate to call on your services again.

I called Drapery Works for some advise how to repair an older drapery rod purchased from a different vendor. I expected to hear, that since I purchased the drapes from Calico Corner, I need to call them for repair. Instead they scheduled Gary to come out the next day to give me an estimate on the repair. Gary came out on time and fixed it, so it slides better than before. I was so pleased with his service, that I will use him for some reupholstering of my kitchen chairs. This would be at least the 6^th job they have done for me. They also did some blinds for my rentals. There are other Drapery Works stores around including one in San Francisco. They have nothing to do with Drapery Works in Costa Mesa. I have noticed a bad review from the San Francisco store, which should not have appeared under Drapery Works in Costa Mesa. If you are considering new Window Coverings, this is the best place in Orange County. Give Gary a call. You will not be disappointed with his designs and product. Sometimes production might be delayed a little, but that happens in every business.

I am a repeat customer of Drapery works, and I have found Gary and others in his employ to be professional and efficient. Expectations are always met, and the follow up was always terrific. I would recommend Drapery Works to others needing high quality shades, shutters, solar shades, and the like at very competitive price points.

I have a feeling that only the few people that have a bad experience actually review this wonderful company… because they are AMAZING! I have been using Drapery Works for many years! I started small about 6 years ago with just a couple windows (shades), but I loved them so much that I came back to do the rest of my home (more shades, and shutters for my downstairs). I have now had them do the upholstery for my outdoor furniture, and even my new bedding! Any time I have a question, troubleshooting, etc I call them up and schedule a service appointment with no problems! Gary (the owner), Jessica (the office manager at the front desk), and both installers are very sweet and helpful. As, I’m sure, the rest of the staff is… :)
I understand that sometimes things go a little wrong, not everything works out perfectly the first time. But that is expected with most things in life! Do not listen to these reviews! I have never dealt with such genuine people before. They wouldn’t have been around for as long as they have if they weren’t… Thanks Drapery Works! You guys rock!!!

I am an avid Costco shopper and have been for decades. Pretty much, I trust Costco in everything when it comes to purchases, including the trade shows and other outside businesses that do business within the warehouse. In September, my husband and I were shopping when we saw a Custom Blinds table advertising in the warehouse about blinds. We were considering getting new blinds, but seeing it was through a reputable source (costco) we made an appt to have a consultation. The prices we were quoted seemed high, but again we trusted Costco would be the best price and did not bother to look on Unilocal.We ordered two plantation shutters and 4 blinds in our house coming out to $ 2000. This was on Sept. 1. Forward to today (¹¹⁄₁₀) — we have STILL yet to receive our plantation shutters. We have called the company, Drapery Works, several times, and dealt with poor communication and customer service from the company. Each time we call to follow up on out blinds, which were promised within 10 – 12 wks, which would have been 11/​1, they would tell us it is just an estimate and they do not know. This is ridiculous! We are extremely disappointed with how this business is running — we dont know when are blinds will be done, and they wouldnt even tell us when the Costco card would be available — half the time they do not even answer the phone. This is not a company I would associate with Costco, and unfortunately, my trust has been tarnished with Coscto — not everything they sell is a better deal and quality…

In 2007 I contacted Drapery Works to come to my home in Irvine and give me an estimate for faux shutters. I have two very large windows in my living room/​dinning room/​two large windows in my family room and large window over my kitchen sink. I had delt with Gary a few years before ordering blinds for my office space. I trusted him and did not look any further for shutters in my home. The bill of sale is written so one can not tell what was ordered. In 2011, I notice that the blind in my kitchen was loosing the paint finish. How could that happen after all I ordered faux wood? They came out and replaced it and charged me $ 135.00 for installation. Like a dumie I paid them. Today, 8÷3÷2015 I had Damner Custom Windows come out to my home to give me an estimate for my two bedrooms, laundry room and hallway windows for faux shutters. The salesperson went over to my shutters in the family room to compare paint colors and was told that my existing shutters were wood and not faux wood. No one in their right mind should do business with this business.

I read the reviews below and think they are unwarranted. Drapery works is a Costco referred business and as most customers know that shop at Costco, not only may an individual business have their own expectations, but Costo also has their customer service and business qualifications to be a vendor. With that said, my husband and I met with Gary (owner) and were very impressed with this help/​advice and customer service. I personally like to talk to and work with the owners of businesses because it can be a very different experience than working with employees of a company who are not as invested or didn’t learn properly, etc. Gary was terrific! He not only spent a few hours at our home starting first with what I requested or thought, but also had specific advice. He provided pricing via email and talked with me for a week or so thereafter about the pricing and arranged a separate visit for my husband to see on the weekend when he could be present. Gary was very helpful and assured me whenever I wanted to make a decision it was up to me (not pushy or anything, just informed me of sales/​pricing and when they were available, etc.) Gary left the decision solely up to my husband and I, and he would just advise/​guide, etc. I truly appreciated such because I got a quote from another company and that company just wanted to plow ahead, left a voicemail each day, etc. Gary offered to come out and measure once again to make sure everything is correct. He also assured me if there was anything wrong or we needed anything to let him know. I appreciate the upfront relationship and couldn’t be happier. I sincerely recommend that you talk with Gary and work with him. He has a number of repeat customers and think I understand why as it is very easy to work with him and it is a very upfront/​honest relationship, and he looks out for you as a customer. Gary has been doing this for about 27 years and it is his personal business. Personally, anything I can do to help individual businesses who deliver good service and do right by their customers, I’m happy to do! I highly suggest you call Costco and also see this business. Costco alone refers you to only legitimate, solid vendors as they put their brand/​business on the line, too. Thank you, Gary!

This was probably the worst customer service experience of my life. We bought a new home and needed all of the windows covered but weren’t sure exactly what we wanted. I told the woman that came to my house I wanted quotes on a few different things (2 types of blackout in the bedrooms, 2 types of non blackout in the other rooms) and she was totally confused and made me write down window by window what I wanted. She told me it would take 6 days to get a quote together, but then didn’t send it to me. I had to call her three times, and finally got through to her 11 days later. She refused to give me a quote! She said she couldn’t until I knew exactly what I wanted. Of course what I wanted depended on the price. When I told her I was not going to use them unless I got a quote she gave me a few ballpark estimates.
Annoyed, I called a few other places. Only then did I realize how truly terrible drapery works is. The other people that came measured our windows in less than a quarter of the time as the drapery works rep. Also everyone else explained certain issues to me – ie a shutter wouldn’t for on this window, you’d have to do an outside mount for this one if you want shades, etc. The drapery works rep didn’t seem to be aware of any of these issues. Moreover the ballpark quote I got from drapery works was about three times more than the next most expensive quote.
In conclusion I have no idea why one would choose this place over any alternative.

Mike did a great job on custom draperies — got the Euro pleats just right to match a picture I gave him — product was ready when he promised and was hung neatly to minimize creases and every drape is perfectly straight and level at the floor. Their prices are very competitive and they also provided lining at a reasonable price. This is a first-​class professional workroom that also does pillows. Highly recommend!

+++ CONSUMER ALERT! +++ Drapery Works is UNLICENSED and UNINSURED. +++
Owner, Gary Bloch, failed to renew his company’s Workers’ Compensation Insurance that expired on 10÷12÷12 and California State Contractor’s License that expired on 3÷31÷13.
Owner’s California State Contractor’s License is NOT ELIGIBLE for renewal and he is NOT ALLOWED TO CONTRACT at this time.
Reminder… In California, if a contractor has employees or subcontractors, he/​she is required to carry workers’ compensation insurance. If a worker is injured working on your property and the contractor doesn’t have insurance, YOU COULD BE FINANCIALLY LIABLE to pay for injuries and rehabilitation — or, risk having a lien placed on your property.

We have used Drapery Works for all our window covering needs for the past seven years. We have always been pleased with the professional guidance they have given and the professional installation. We have recommended them to family and friends and all of them have been extremely happy with the product and services and timely installation. Do yourself a favor and call them for all your window covering needs.

DO NOT GO HERE!
My husband and I had just purchased our first home and were eager to get blinds up. We found Drapery Works, thought it was a decent place and better that they were local. To our detriment we didn’t shop around due to timing. At first everything was great, the guy we worked with was very nice, quick and efficient. Then when it came time for our blinds to ready. they were late. We had to call to find out what was going on, when they finally arrived we set an appt for installation, which was on a saturday. We waited around all day, called the office, and the lady said they were on their way. another 2 hrs later I called again, spoke to another lady who told me that I had never set an appt! These people have REALLY BAD communication with each other. They finally figured it out and the guy showed up 6 hrs later. Then one of the blinds was defective, so they said they would rush it back to have it fixed and get it back to us in a week. 4 weeks passed and we heard NOTHING from them. I called to find out what was going on. First she tells me they haven’t received them, then calls me back to say that they had them all along and didn’t know… really!!!
I am beyond frustrated with these people. There are have been more incidents with them, but all in all I will tell you that I would never recommend them to anyone. And through all this horrible customer service, unorganized people, and delayed installs they never offered us anything back or discount. Next time we will shop around and try to find a place where people actually know what they are doing.

I have used Drapery Works at various times in the past 7 years. They are extremely professional– return phone calls, keep their in home appts., promptly return estimates, and guarantee their work. Gary has been conducting business in Costa Mesa for nearly 2 decades. He’s matched existing blinds and shutters with accuracy and tries to accommodate the customers’ budgets/​needs. In an area where there are many similar businesses to choose from, I can recommend them highly. I haven’t been disappointed with their products or service.