DVD Wave

This place is a piece of crap. They charge you a $ 20 deposit for the movie, which YOU have to go back and get (rather than the store refunding the money automatically to your card). This in and of itself is annoying, but the fact that this store keeps weird hours and the front door is often locked during «business hours» makes getting a refund almost impossible. I will never rent here again — especially when there is now a RedBox on every corner. Idiots.

So the chick above me seriously went to DVD Wave to rent harry potter and is bitching about it? I have to say the fact that there is a head shop in the back and it rents porn is PROBABLY why they are still in business, not because of the stellar quality of Harry Potter for $ 1.65… although that is pretty cheap for a rental.

This place is close to home, and we were searching everywhere for a Harry Potter movie, so we figured we’d give it a shot.
I walk in, the bell rings over the door, and I stand around alone looking around for a moment. Suddenly, the girl who I assume is working (she looks in her late teens, wearing a USC sweatshirt, so for all I know she could have just been a startled customer) jumps out of one of the video aisles and is looking me like she’s a deer caught in headlights.
I stare at her for a moment, waiting for her to greet me. When she doesn’t I explain «I’m trying to see if you have the first Harry Potter movie?» She scurries over to the computer/​register and looks it up. She then says «what’s your rental number?» Me, a little confused, explain that I’ve never been her before, and was trying to find this specific movie. She explains how to sign up for an account and gives me the movie. It’s $ 1.50 for older rentals per day, pretty cheap.
I go home, we pop the movie in, then on Chapter 12 the movie freezes. We try going to Chapter 13, but the movie won’t play, it keeps skipping, so the movie is totally unwatchable for us. We tried wiping the dvd, and we even tried playing it on my brother’s dvd player. No dice.
We call the place, explain, and tell them we’re going to take it back.
We immediately drive over and I take it in, and the girl (same USC girl) explains that she has given me a credit. I ask if she can give me a refund, since I’ll probably never rent here again. She says that she cannot, and that they have the other Harry Potter movies that I may like. I ask her «but will THOSE work?» She tells me «well I have families that come in here all the time and watch this movie, and they’ve never said anything. It must be a problem with your dvd player.»
I figure that it’s no worth quabbling over $ 1.65 (with the tax) and thus go back home.
I’m not giving a low rating for the non-​working dvd (it happens, even with dvds that I purchase), but with the complete lack of customer service (not to mention that the carpets had a few stains and the posters were torn, making the place look pretty shabby) really leaves a lot to be desired.
I know the movies are cheap, but that doesn’t mean that you should skimp on at least being helpful and kind.