GUTTERMASTERS

Found these guys on the web and was very hopeful to get a quote from them on putting gutters on our house. After not responding to my inquiry, they sent me a note on Monday afternoon and said they would be out on Tuesday at 10am. My husband rearranged his schedule… but we got a call at 11am that they were running late and would be here around 1:30pm. No one ever came and we didn’t hear back from them until this morning (Thursday) that they would be here at 10am. I tried to call to say «don’t bother» but there was no one available to talk to, so I sent a note. The guy showed up at 11am anyway and was very very rude to my husband when he explained that we had attempted to tell them not to come and were not able to get in touch with a human and are no longer interested. His reply among others «no one answers the phone, it’s El Nino».
I am sympathetic to busy people. I know it is raining and everyone must want their gutters done. I am not sympathetic to unresponsive companies, rude people and people who don’t answer the phone or leave a number to call them at directly (a cell phone).
After looking at these reviews, looks like I dodged a bullet.

It started with the installer cursing in his truck frustrated with the gutters. The gutters all leak and we are waiting for them to come out and fix. they have already sent us to collections even though they have not finished the job! do not use t hem!

Unfortunately I also neglected to research this company prior to having my gutters installed. Apparently this company uses the exact same tactics on everyone. I sent photos of the damage they did to my newly painted home after they repositioned the gutters that «their best crew» had initially installed at a ridiculous angle. When I asked them to please straighten the gutters to be in alignment with the facia boards I was told that my house is at an angle and in order for the water to flow properly it necessitated the severe angle at which they had installed them. I informed Bob that the house had been painted, not rebuilt, and the gutters that were removed were straight and therefore I felt confident they could be installed straight this time as well. They left huge holes and damaged the wood as well as the gutters themselves. When I sent over those photos, Bob said that Doug, the owner, needed to talk to me. Doug proceeded to inform me that I now have non working gutters which will overflow the first time it rains and that the damage to my home resulted from my unreasonable demand to straighten them. He then told me I don’t understand gravity and he could not talk to me and needed «someone who could understand, maybe your husband» I began to respond at which point he hung up on me. Shockingly this poor businessman and coward has not accepted further calls.

WARNING! Do not contract any service from GutterMasters! This company does not stand behind their product at all. The gutters they installed on my home do not work properly and have infact caused more damage to my home than assistance. Not only have I been left with gutters that are sagging and dumping over from the side, I now also have to contend with water damaged wood where they installed the gutters.
I have tried repeatedly to have someone come out to look at the problems only to be told a myriad of untruths. First they told me they came by and nobody was home, then they were stuck in south county and would have to reschedule. My favorite was the last excuse stating the owner of the company actually came by while I was at work and checked my gutters himself to find leaves and debris in my gutters. This was 100% impossible as the only gutters I have are on the back of my house over my patio which is protected by 2 locked gates and two dogs. Unless he climbed my roof he couldn’t have been at my house.
I also have been poorly treated by the so called customer service rep who takes their calls. He yelled at me and told me he didn’t want to deal with me anymore when I told him it was impossible for the owner to have looked at my gutters and that I am getting suspicious of their business practices. I have since called and left two messages for the owner to call me back with no response.
Find another gutter service company and installer, they will surly be better than these frauds.

Caution to all– If you expect poor service, incompetent installation, gutters that leak, poor company follow up, the owner Doug hanging up on you after he has the audacity to demand an additional $ 395.00 to repair the gutter that was never installed properly to begin with, and leaky gutter joints that cause dry rot to your fascia, than this company is for you. How this company remains in business is a mystery. Buyer Beware! The Guttermasters in Hawthorne and Costa Mesa are the same company. Wish Unilocal had negative numbers for review as one star is hundreds too many for this unscrupulous «business.» Wish I had looked on Unilocal before I initially hired them :(

VERY DISAPPOINTED. GutterMasters did not complete the job as they agreed to, leaving the gutters short in an area I specifically requested be covered by the gutters. They gave me multiple indications that they would respond and complete if I had any issues with the installation. When I followed up, they wanted to charge me more to come out to complete the job. Sadly, at one point Doug also hung up on me similar to L.L.‘s post. I have submitted a complaint to the Better Business Bureau and am likely to file in small claims court. I strongly urge everyone to use other providers such as Orange County Rain Gutters. They gave me a similar quote and have great ratings on BBB. I really regret not going with someone else. Search GutterMasters, Hawthorne and you will see other negative reviews.