Hadley Tow

I’m really impressed by the professional and efficient service I received with a recent battery install done by one of your technicians. The heatwave we had a couple days ago made it seem impossible to work in but my technician, Andrew, was able to get me on my way in no time. He was very knowledgable in answering all my questions and even did a couple tests to make sure things ran well. I didn’t feel rushed and felt super confident with my new product. Honestly appreciate the good customer service and thoughtfulness that went into the switch –will definitely be recommending Hadley Tow to my friends and coworkers :)

I wish to commend a young gentleman at your employ. his name Adan… he came to help with a tow. he was very helpful with my car and my situation… I rarely get that so I like to take the time to thank him. for coming to help. We seniors appriciate.that.

Kevin and Craig came to my rescue when I called aaa for help in need of a new battery. They were so professional and gentlemanly. What could have been a drag, became a pleasant experience becuz of their customer service.

Ok ok I guess I was having a bad day and a female that was answering the phone at Hadley tow might been also idk, but I Unilocaled my opinion earlier and got a qwick response back from Mark Hadley, expressing my concerns. I did appreciate him acknowledging my post and so guess what, he made my business with this tow company change into a a awesome experience. I talked directly with Mark he then understood my issue and sent a truck within twenty mins got me where I needed to go without a problem I appreciate your customer service, and I will recommend you to any I come across who is in need of a tow and so now I give you FIVE STARS, thank-​you for helping me out. Monika

Had to get up on here and give Hadley tow a shout out because how easy they made the process of towing my SUV. Driver Martinez handled my tow and it literally only took two minutes. Fast friendly and safe :)

I am posting this review to thank Hadley Tow for providing me with most outstanding service.
I had an incident yesterday to were I locked myself out of my vehicle after hours.
The time was after 6pm, I googled lockout services and Hadley Tow was my choice.
I made the initial call and spoke to Sam which he assured me and assisted me in a very courteous, professional manner indicating that his company can be of help. He advised me that he will dispatch someone to me as soon as possible and to have no worries. My wait time was no more than ½ hr till Clayton, the gentleman that was going to assist me with my concern in being able to retrieve my keys that were locked inside the trunk of my car arrived.
Clayton greeted me, acknowledged my concern and the situation. His professionalism and ability to help me was great! It did not take long before I could get back on the road with the assistance of Sam and Clayton. I am definitely going to refer other customers to a company of great customer service. Thank u Hadley Tow!

Great Service!!! Unfortunately I purchased a Mazda 3 which I regret and should have paid more for a Subaru. Alternator seems to have issues and not charge the battery correctly. James Jr. Rodriguez was very helpful and had my Mazda 3 starting up in seconds and even insisted to follow me to the dealership service center incase it died again. Once again love the service and would recommend Hadley Towing to a friend!

Kevin your a good man! Thanks for coming out and assisting me with a jump start! Much appreciated! Can’t thank you enough for getting me to work on time! Really stoked that you showed up under 15 min and helped me out man! Can’t thank you enough.

I took my car in for an oil change and regular maintenance to the place I always go to. I had a loud clicking noise in my engine so I had the guys at the shop check it out. Turns out it was something with the engine but the guys at my shop don’t do work on engines. So I had to have my vehicle towed. I called Hadley Tow because I’ve used them in the past for body work. Luckily, Hadley has a tow yard in Costa Mesa. Hadley was there in 20 mins. They took me to Enterprise to get a car rental and they took my over to the auto shop. Not only was Hadley on top of the job but Sam the driver was very helpful but he was polite and professional. I am very pleased with Hadley. They always seem to be there when you need them. I will be referring them to everyone I know.

I was at the beach hanging out today and locked my keys in the car. I called AAA to unlock my car and HADLEY TOW showed up in a prius in about 15 min. Unlocked my car in 2 min and i was on my way! Thanks guys

Great place, use them every time i breakdown to tow me to where I need to go. The manager — Sam — is a great guy who will help you out.

AAA dispatched Hadley to unlock my car for me and the driver arrived in approx 15 minutes! He was able to unlock my car in just a few minutes. Great customer service and the driver was a super nice guy. Would definitely recommend!

Kevin Burns helped me yesterday and today with my battery issue. He was on time and he gave me very accurate advise: get a new battery. I did not and then had to call him back the next day. He came in no time to assist and had it replaced in no time. Easy breezy.

More kudo’s for Dupree! Had an issue with my daughter’s car this morning. Frank from Hadley’s dispatch called to let me know that a truck was on it’s way and would be there in a few minutes… just as Dupree was pulling up. He was very knowledgeable and helpful solving our issue and had great suggestions. I was very thankful and appreciative. This isn’t the first time that a Hadley driver has been helpful with my car issues. I am happy that they are so close by and able to be so responsive! Thanks Hadley and Dupree!

I had to call AAA tonight and this is the company that got the assignment. They were almost spot on to the time quoted by AAA, but about five minutes early. Plus 1. The driver that was dispatched was Jalal, think his handle is Texas. AAA, didn’t inform him of my issue. Pretty sure my H2 broke the shift cable and was still in drive. I had to inform him about it. He was quick with possibly a fix, crawled under my truck and manually shifted it through the gears. Jalal was able to get it into reverse so I could back out of the parking spot, then crawled under again to put it in drive. Plus 2. Before I left, he sent me his cell number in case I had an issue on the way home. Plus 3 Jalal, went over the top with what he did to get my truck drive able home. Can’t even say enough for my experience and with how helpful he was. Have called AAA before, this, by far, was the best experience. Thank you so much Jalal

When an accident almost totaled my car, I called AAA for a tow and they dispatched Hadley Towing. After a wait of about 45 minutes, the driver finally showed up and was pretty helpful — TOO helpful, as it turned out…
Long story deferred — sometime after leaving with my damaged vehicle, The SOB of a driver shared my contact info with Hadley Collision, a body shop owned by the same company that owns Hadley Towing. To my infinite regret, I was convinced to let them repair my car, and I ended up losing the use of my vehicle for NINE WEEKS after they promised to have it done in two.
This company is dishonest, immoral and unethical — avoid them at all costs!

Jalal and Waled, the men who speedily came to my aid last night when my girlfriend locked her keys in the truck, were beyond excellent, courteous, quick and not to mention funny and down-​to-​earth. When you call AAA they usually take their time to get to you but not these two gentlemen, we probably waited 7 minutes, tops and they pulled up and got the job done as quickly as they materialized. I could go on singing their praises but I’ll just say that they know what their doing and the people who gave them bad reviews in the past, probably don’t know anything about cars and probably wrote a review in anger. You guys are great in my book! 5 stars across the board! Give these two a raise!

When AAA let me down, Hadley’s was there to help. Apparently, AAA’s system was down, and they have no Plan B!!! Sat there on hold with no idea that their system was down, until a Good Samaritan from Hadley’s stopped in between calls. He had to leave, but finally it dawned on me to call Hadley’s directly, and Frank came to the rescue, sent out Gary who took care of my car and towed it to the dealer. Soooo, three and a half ours later, I can move on with my day. Thanks Hadley’s!

Had a flat this morning and called AAA. This was not the first time I’ve had a flat, so I kind of knew what to expect: 30 minute wait, minimal interaction, someone who looks like he just came out of the garage, etc. Within 15 minutes of calling AAA, I had been called by Hadley and given a time estimate, then Chad showed up. Such a pleasant man for such a crappy situation. Chad was very friendly and easy to talk to. He was quick and gave great advice about tires. Before I knew it, the spare was on and I was ready to go. Chad needs to be cloned!

I’m sick and tired or your employees racing around the streets of Costa Mesa. They drive recklessly down small streets and race each other around in the Prius’s and tow trucks. Tonight a Hadley tow truck was driving 65 in a 40 because he didn’t want to get behind another vehicle like a normal person and had just had to go much faster then that car to beat it. And this happens with more then one of your drivers. You employ a bunch of reckless jerks. Next time I’m going to video tape it and send it to the proper authorities. I have seen them cut of numerous amounts of people and they have no regard for safety. This is ridiculous and very unprofessional of your staff. It need to be stopped.

My car was just towed from my complex… when I went out to talk to the tow truck driver he ran in his truck and drove away. I was not offered a «drop fee» as it states on their website. In fact when I called their company about the situation, the guy I spoke with told me he could see it on a video that they had from a camera on the truck. He said that his life was endangered… I am a female who was in her pajamas at 2:30 in the morning… watch out! This company is a joke! The first time I called I got a girl who claims it was impossible for them to have towed my car because she only had 1 tow truck out and it was a flatbed tow truck. I advised her that someone had stolen a tow truck then and stole my car. She said she could only help me if I got the number off the side of the truck. I don’t know how that was supposed to have happened since the guy literally took off like he was repossessing my car. I know that isn’t the case since I own the car! The second guy I talked to told me I could come get my car for $ 322.50! This company is a JOKE!!! Time for me to take some legal action against them… especially since they have the whole thing on video!

I called Auto Club 6÷8÷15 at 8:15 am by 8:30 am Dupree of Hadley towing pulled up. Best response time, driver Dupree was wonderful knew what he was doing, gave great advice. Great service manors and very cordial, it fun to be towed who can say that! What a breath of fresh air someone that actually goes the extra mile with a smile. Thank you Dupree a pleasure to have met you!
From Sadie Sebring (Blue Chrysler Conv.)

Charles from Hadley Tow is helping me as I type this and I couldn’t have received better, value-​added service. Knowledgeable, didn’t try and upsell me, and even didn’t charge me for a couple of things because they were quick and easy. Thanks, Charles!

Two of there toyotas were driving down baker at 730am (413,414) racing and cutting people off. I will never call them. I can’t believe they would drive like that in company’s cars.

If these guys (aka Jamal) show up to fix your car, run the opposite way. They are completely useless. The guy tried to fix my battery and when it didn’t work, I asked what else it could be, he told me he didn’t have a clue and there was nothing he could do for me. He told me he doesn’t work on my type of car and then tried to google the answer. Nice roadside assistance!

Called them for battery service. The rudest person in the world answered and called me a liar. I regret that businesses like this are allowed in our city., uneducated and miserable is not a good qualification for customer service. Never never never use them.

Unfortunately, this company hires irresponsible drivers with aggression problems. It is absolutely unacceptable for any driver of a half ton flatbed truck to speed into a construction zone, forcing other drivers out of their lane to avoid a collision, swerving in front of them to get to his destination more quickly.
I would not advise anyone to trust their road safety, let alone their vehicle to this company’s drivers.