Kiehl’s Since 1851

I’m giving a 4 stars instead of 5 because even though the products are wonderful, the staff and service has declined over the years. It used to be more consultative and now, it’s more just about handling the sales transaction.

I love Keihl’s and I used to love coming in the store but lately it’s just been a series of bad experiences. The last few times I have gone in the employees barely speak english and most of the signs are in Chinese. I know South Coast Plaza caters to the high-​rolling foreign traveler but what about the people who are from here and don’t speak Chinese??? It is very frustrating to need a new skin care products and not be able to understand one word that is being said to you — and I’m sure the employee feels the same way especially when no sale has been made. I understand that this store gets a significant amount of foreign speaking tourists but by catering only to them you are forcing your local customers out — I don’t feel like we are wanted in the store and I’m sure other customers will agree.

New York City’s best apothecary is available at SCP.
Dating to 1851, this beauty chain sells skincare, hair & beauty products for men & women and enjoys a history that rivals Brooks Brothers in terms of history and status. I have a medicine cabinet filled with their serums, salves and potions so I can attest to the quality being superlative. Cheap Kiehl’s is not but you truly get what you pay for and the service is white glove. Don’t sleep on their samples, you will find must have’s.
Kiel’s keeps it trill.

Products are great! But the store staff, not too great… I have gone to different stores and noticed that most are very helpful and give out samples automatically. One of the sales lady in particular, just rung us up without offering any samples. I guess she wasn’t too talkative either. I now try to buy online, but that also takes forever to receive.
Oh well… again, super products!

Don’t be fooled by their «bring in 10 containers and receive a free item». They will give you basically barely a step above what they would give you as a free sample. Store manager is not all that nice either.

Chemicals, Chemicals, Chemicals, thats they have in their products, just look at the label, dont be a sheep, these are sub par cheaply made products made in a lab

I really like Kiehl’s hair products and colored lip balms. I use the Amino Acid Shampoo and Conditioner for my fine, curly hair and it doesn’t weigh it down too much and it detangles my hair at the same time.
Customer service is hit and miss. One lady that helped me gave me great full sized samples while others are very stingy given the amount of money you’re spending when you shop here.
5 stars for the products, 3 stars for the price. But the Kiehl’s Cash rewards does help if you sign up.

Nice staff, great products. They generously offer free samples for most products I’m interested in. I bought the Facial Fuel Anti-​Wrinkle Cream and it works like magic!

okay. as much as i don’t like kiehl’s. i’m giving it a 5 star anyway. why? because this isn’t to review the brand or the product, it’s reviewing the store and location.
the staff are very friendly, helpful and great at making recommendations based on skin/​etc to everyone’s individual needs. everything is so picture perfect all the time, and while this location is smaller than i’ve expected it to be, it’s always well stocked and it’s not too stuffy with the holiday rush.
fyi: i don’t like kiehl’s because there seems to be something in their ingredients that i have a reaction to. maybe they’ve changed their formula since a couple years ago, but i’m scared to try anything else as i don’t want to risk another debacle. :P

I get really bad eczema and I’ve read so many reviews raving about Kiehl’s crème de corps lotion. The worker that talked to me about the various was very knowledgeable and nice. Not at all pushy so that I can appreciate.
He told me that the crème de corps lotion was formulated for burn victims of World War II or something like that. With that fact I thought hey, why not? If it can work for them, it can definitely work for my crappy skin. Soo I dropped the ~$ 50 for a regular sized bottle of yellow lotion. Unfortunately it didn’t do anything for my skin.
It moisturized nicely, but it didn’t do anything to alleviate my eczema. So bummed. I’m not a big fan of their scented lip balms either. I bought the trio and after awhile, the smell got a little funky and was cloying.

I can’t believe I’m writing a review for a place that sells lotions and potions, but I love their stuff! Next to Jack Black they have the best shaving cream and their Mango Body wash smells good enough to eat. I also recently got addicted to their Mango Lip Balm #1. Lastly, I workout at Equinox who now have Kiehls products in their locker rooms! The Grapefruit body wash is refreshing and doesn’t dry out my skin. I also sometimes use their Crème de Corps that the gym also provides.
The staff at the store in SC Plaza are very friendly and helpful. My only dig is their website (
) is slowwww.

Once a New York City pharmacy, Kiehl’s reinvented itself into a modern day apothecary shop offering skin and hair products.
More than a purveyor of beauty products or a national cosmetic line, Kiehl’s cosmeceuticals are backed by the company whether you buy products directly from them or through a licensed retailer such as Bloomingdales or Nordstroms. If unsatisfied for any reason, take it back to a Kiehl’s store and they’ll make it right for you.
This type of service fosters loyalty and referrals. For that, I am more than happy to stock up at my local Kiehl’s branch in between trips to the City.
A must-​have for all ages: Lip Balm #1 has a SPF 4 Sunscreen.

This review is based solely on Kiehl’s lip balms (offered in mango, mint, coconut, and mooore). I have the one in coconut and I find it such a treat everytime I apply it on my lips. It takes me back to the beach and it just smells sooo good! No taste, but who buys lip balms for taste anyway? It makes my lips feel juicy and quite sexy so it’s pretty much all I need to start my day! It’s natural and leaves my lips feeling so soft.
Just ask my boyfriend. ;) Just kidding. hahaa
Invest in one though! You won’t regret it! I havent tried their other products but it seems legit.

good service, has samples and love their abyssine cream =)
My skin never looked better!

I freaking love kiehls products. love em, love em, love em. Two products of theirs that I cannot live without is their facial moisturizer. The facial fuel is amazing, super light and always leaves my face refreshed without shine. This is great especially since I have an oily T zone.
The other product I love is their lightweight spf moisturizer. Most sunblocks leave you so damn oily, but not this one, plus it comes with mexoryl xl. This is the best stuff you can use as far as sunblock goes.
Their staff is super friendly, knowledgeable and non-​pushy which are big pluses in my book. They are always more than happy to tell you about new products, and are willing to take the time to help you out.

I love browsing through all the products at Kiehl’s. The lip balm is great and now it comes a variety of flavors. I think the simplicity of the labels of their products is neat. The service here is great. The staff will help you try any product and will send you home with lots of samples to enjoy. I bought the pear lip balm and mascara during my last trip to Kiehl’s and the mascara is great. It is comes out very natural looking on my lashes. The sample of tinted moisturizer they gave me came in handy because I left my foundation in San Deigo and have yet to replace it. It evened out my skin tone without making my face look like its covered in make-​up. The prices for products are kind of on the expensive side but it is worth it for the great quality.

Awesome samples. Great product. little pricey.
Try Green tea shampoo if you have oily hair… its like bathing in Irvine’s eucalyptus trees :) Irvine knows what I am talking about…
Also try the hand creams. the best natural feeling with no residue feeling.

The people are nice, helpful and not pushy. They’ll help you pick a product based on your needs and they’ll make suggestions, but they’re never forceful. The products themselves are always great and I love that they come in varying sizes so you can get a small one if you’re not too sure or a big one if you’re a lifelong fan. They’ll also give you samples of just about anything.
My favorites:
1. detergent free face wash — no stupid fruity smell, just clean skin
2. pineapple papaya facial scrub — takes off all of the ickiness from the week
3. moisturizer — light and fresh, not greasy at all
4. lip balm — super moisture and in a tube so you don’t have to stick your finger in it
5. sunblock — doesn’t have a heavy sunblock smell and works all day

I’ve been going here consistently for the past three years. It does make a huge difference when you use skin care products with quality ingredients. I used to use whatever lotion I had lying around or even that smelly stuff from bath and body works that was lying around the house… but after using their crème de corps, I can totally tell the difference between okay and great products. For me, I like the ultimate man body scrub soap bar with oatmeal… i don’t think i could use any other soap bar because it scrubs well without drying out your skin. And the lip balm works super well too. I used to use burts bees, but after a while it lost its effect.
oh, and the customer service is really good. They’re all very knowledgeable about each product and if you’re not sure about something, they’re not pushy — they just give you a sample to take home and see if it works for you. nice.

I’ve always loved Kiehl’s products but never knew there was a stand-​alone store as I’ve only seen it at Nordstroms.
The range is impressive with lines for hair products, skin, suncare, men’s and baby’s, far more extensive than what’s available through Nordstroms.