LaserAway

I went to the one in Pasadena. My treatment was done by a registered nurse. So I felt confident that it was done right. Parking, however, was terrible.

Laseraway caught my eye through my IG account. I’d been searching for a legit place and decided to go in for the complimentary consultation. Best decision ever. The waiting room is clean and the receptionist is very friendly. It smells very nice in there as well. I decided to sign up for their hair removal program and I am now going on my fourth treatment there and noticing a significant difference already. Best part is the appointments are very quick and only take about 10 minutes! I would highly recommend them based on their professionalism, attention to detail, and affordability!

All the employees here are very nice and professional. I love this place! The best money I have ever spent. So glad I finally started my laser hair removal journey. I would recommend everyone I know here.

Great customer service
Clean environment
Knowledgable staff
Fair pricing
First laser tattoo removal session went well
So far, so good

Great atmosphere, staff was very friendly, great Groupon deal. I’ll be back thank you. ;)

Great survice. Staff is knowledgeable and really accommodates for what’s best for their costumers.

I went in for a tattoo removal and so far it’s going good! The nurses are so nice! Love them! However, I didn’t like that there was no one at the front desk when I arrived both times, am I too early or what? Other than that they are amazing and will be returning for another tattoo removal!

Love this place. Great service. It works and it’s not painful at all. Can’t wait for my next apt.

I had a really good experience at Laser Away! Lauren gave me a great consultation and made me feel really comfortable. She also found the best package that would be best for me and my wallet! Yes, it is expensive, but the packages really give you out of the world deals that I really wouldn’t have found elsewhere! I also noticed the results immediately!

LaserAway is a fantastic laser hair removal company made up of a professional and friendly staff. They are quick and have top of the line equipment. You are in and out in 20mins usually depending on your treatment, they don’t cancel appointments on you and are generous with you if you are running a little late. They offer a care card service as a paying option if you cannot afford the full cost at the time. I felt very safe and comfortable during my experience.

I love Laser Away Costa Mesa! Staff is amazing as well as the procedures. I am doing the laser hair removal treatment now and I have no complaints. I was so worried about pain from what people have said about it in the past until I was referred here. It’s so easy and painless. Waxing and sugaring hurts worse. Plus– I’m in and out of my appointment I’m 15 minutes! Great results. It’s amazing the difference between each appointment.

Always a very pleasant experience with friendly staff and great customer service! Have had wonderful results after only 3 treatments with my laser hair removal and look forward to having more. So quick and painless… I always rub it in to my girlfriends and try to convince them to have it done, too. Totally worth it! I highly recommend Laser Away!

Great sales staff, professional and friendly nurses. Kendal figured out the best use of the promotions and packages to meet/​exceed my needs. Eunice is awesome, after just two treatments I could skip the razor for a beach vacation!

Mandy has renewed my interest in injectables. She is amazing!!! I bruise sooooo easily I can’t believe I don’t have any bruising and the swelling is minimal. (See photo, one syringe JuvedermXC) So symmetrical. I am in love. Minus one star because The price and location. But I haven’t had any trouble with the staff. They run a little slow maybe and try to up sell, but hey that’s their job.

Front desk is wannabe Real Housewives of OC but, more fake, uglier and, airheaded. The atmosphere is very pretentious. They use aggressive sales tactic, get ready to feel uncomfortable. As many other reviewers have stated, becareful of the receptionist Cammille, she’s very bitter, condescending, rude and lacks inner peace. I don’t even know why she’s still there, she’s a complete liability. It’s no wonder this location has horrible management of customer service and will continue to decline. Parking is horrible, it’s a zoo outside. Come 15 minutes early so you can find parking.
On the bright side, the techs and nurses are very sweet.
Go to another LaserAway, this one comes with drama that you don’t need.

LaserAway is just horrible. I have no other words that can express how I feel about this company both at the Sales/​Customer Service and Cosmetic Treatment level.
My first laser appointment I was so scared of the laser the nurse kept making side comments rushing me to get started. Clearly she was pissed at Janelle because my apt time was passing and she kept trying to sell me on other stuff at the front desk. I get off work late and its an appointment slot they have available, plus its my first time there lady give me a break and stop huffing and puffing, NOT MY FAULT YOURE SCHEDULED LIKE THAT. Get a new strategy that’s what your corporates there for. Anyways the cherry on top for the mountain of my frustration is as follows:
I asked my employer for an extended lunch to get my botox and juvederm fixed after 2 weeks passed
(Which I also paid a good amount for them to not do what I asked the first time. So results were not impressive according to their RN who does this for 10 or more years bla bla its all FAKE theyre all scared and most don’t know what theyre doing)
I notice the issue right away when I first got it done but they urged me to give it 2 weeks, then I make a phone appointment explaining my issues once again, then I check in once again explaining what Im there for. Keep in mind all these times they had the opportunity to pushback or tell me that nothing could be done. But no they entertain the idea that they will handle it asap so Once im in the room the blonde woman comes in and tells me sorry we would need you to pay $ 500 for another needle to fix the inproportionate upper lip. Is this a joke? I said ha ha real funny, you guys screwed up and you want me to pay you more and incentivize you for that. I also dont think I need a whole other needle to fix your FK up. Whats the next option? She looks at me and Nothing. Clearly The sales spirit is what I was talking with, not the customer service front desk character. I ask her what has changed up because you guys said this would be comped. Then they make me wait over a whole hour while they *supposedly* jump on the line with corporate trying to get the $ 500 reduced to something they can still monetize from instead of going along with the botox fix procedure which is another part of my appointment. I wasted over an hour was late back to work to have absolutely NOTHING done or accomplished. Not even my botox that I was willing to have fixed and taken from the bank I purchased. Absolutely nothing.
They also knew I was about to flip every 5 mins that went by seeing them do nothing at the front desk so every 5 mins Id come to peek out theyd really get worried about having me possibly scare away their innocent potential customers so this fake chick kept pushing me back in the room like Im some god damn prisoner. After I did throw my BFit because no one should have to waste my time, TWICE and monopolize me into having to come back here to get my moneys worth she said «Oh we will call you back with the results from corporate» Yeah sure. Never heard back from you and you still owe me laser sessions. (Im stuck with a stupid finance card they scammed me into getting that doesn’t get accepted anywhere but there)
They told me they didn’t have CARECREDIT but then I heard their customers talking about it. It must have been a nice chunk of commission you got from me Janelle, Hope HCCREDIT payout is worth all the lack of compassion.
All in All, Always cancelling my appointments and not being flexible with my availability, not being upfront, not willing to admit or makeup for their mistakes (mistakes that just happen to be on your face), not treating you like a human being or respectful of your time and needs.
Janelle, You suck, I tried every treatment here, they all sucked. Your nurses? They suck, your staff? ALSO SUCKS. I rather RazorAway
Give me my moneys worth, or pay it back
www.instagram dot com /​misssperu
XOXOXO

This review is for their appointment service. It’s been two times that they have given me an appointment and then constantly text me to call them back, only to change my appointment. They call the day before my scheduled appointment. I’ve tried to be flexible, but it isn’t fair for me to change my plans just because they want to change my appointment. If they couldn’t see me when they scheduled me why give me the appointment in the first place.

So far I’ve only received three laser hair removal treatments. I’ve noticed hair growth reduction– not completely but it is very noticeable.
As far as customer service goes, Laser Away goes above and beyond. They were very helpful and set me up with a wonderful payment plan. When my skin broke out after my second treatment, they had me come in right away and speak to a nurse who helped me out. Everyone that I’ve worked with has been very professional and welcoming. I can’t wait to see the full results!

This place is the worst. Truly fake staff
They will never answer your calls after you sign up
Do not waste your time here !

My consultation went smooth and very friendly and professional. I have had three laser treatments so far and they are so good about reminder calls! The visits so far are pretty easy and painless. Scheduling is easy and rescheduling has always been easy too. I had missed my appointment and they got me in right away same day.
I would recommend LaserAway to anyone who is interested in hair removal. I have yet to experience any of their other services.