Louis Vuitton Costa Mesa Saks South Coast

Horrible store. Operations Manager does not stand by corporate decisions. Very disappointed in Louis Vuitton. Received a gift card for losses from a lawsuit settlement and the company store operations manager refused to honor it. Even after their customer service manager on the toll free manager for California said that by California law they would. Be very careful when buying products from them for gifts and or potential issues later on. They don’t stand behind their products. Nordstrom is the best at this and so is Apple, Saks Fifth and Tiffany’s stick with these name brands they are the best.

I bought a passport cover for Christmas and got the recipient’s initials hot stamped. It was done perfectly and took under 20 minutes although the store was incredibly busy. While I was waiting I browsed around all staff I encountered were extremely friendly and helpful. Definitely pleased with service and the gift was a hit!

YAY. LV WITH CRAPPY SERVICE & COME IN HELP THEM TAKE HOME SOME FLOOR MERCHANDISE after you max out your cc for it.
I know all the shoppers or even the store manager here probably don’t care if they get bad reviews or not. Cause they still can get business regardless. And people will just go in because it’s convenient. But writing one star review for them is still totally worth it to me.
I’ve been to four different locations total. Of course this was one of them. Another one was in Vegas at the Bellagio Hotel. That one had great service. And my most recent one was in New York. Def the best experience there for sure.
I’m glad I did not make any purchase here! Their service is definitely the worst for a high end shop! You’ll probably get better service at JcPenney or Sears. Or at least they’ll acknowledge you. I understand it was Saturday and there were plenty of people there. But I saw buncha of them walking around with no customers in sight.
When we finally got someone to help us, she was not one bit happy. Oookay… great. Then she found out we wanted to exchange a wallet for 2 pocket organizers, she frowned even more! I asked her if she’ll give us a new one and she said this is new… UHMMM. Would you be okay if you spend on $ 400 or $ 500 and get a floor item???
[Just so you know there’s LV store in Bloomingdale too. Maybe better service? Who knows?]

HORRRRRRRRRIBLE service! I frequent this store for my LV purchases because of its location. Every time, I have to wait to get assistance or even get acknowledged, staff randomly walk around doing nothing. Will definitely be visiting another Louis Vuitton store in the future.

Worst Louis store. They sell you used bags and have the worst management and employees.

I have been in over 10 times to purchase items so I can write a well thought out review based on several experiences. Half the time I am there the associates are wonderful and ask me if I need help. The other half the time they don’t even acknowledge that I am even there. It is important in a customer service based job that you acknowledge the customer and make them feel valued whether they purchase something or not. This location could use more customer service training. I am not spending over $ 3k for a bag to not even be asked How I am doing.

You would think if your going to a brand name luxury boutique you would receive high end impeccable service and attentiveness from employees at this store. WRONG !
I’m not a millionaire, but If I’m spending $ 500+ on a wallet I would expect a little more.
Customer service here is a joke ! Came in early morning, had eye contact with at least 3 workers all of whom were not helping any customers but rather looked to avoid helping myself or anyone else. I finally went up to a table where they have 2 associates helping other customers, I was waiting to ask if they can assign someone to locate the item I was there to purchase. and guess what ?? These 2 associates didn’t acknowledge me either while the others just roamed around the store clearly seeing I have not been assisted. If it wasn’t for one of the older associates blonde lady I was a second away from leaving LV and going to Gucci. Anywho, she came out from the back of the store and noticed me and asked if I had been helped. I already knew what I wanted just wanted to get it in and out and not stand around wasting time waiting. She grabbed the wallet I wanted, I spot checked it, and she set me up to pay at the register.
If I had one word to describe the people and service and overall ambiance here… SNOTTY!
Next time I’ll go to Gucci or fashion island.

too busy up in here. but everything we had looked at online was available for showing at this location. quality product made In France for the most part or made in the USA or Spain.

This is the worst store and customer service I have ever felt with, bought a belt I measured it on top of my jeans and I thought it was ok so I bought it, then just yesterday I was going to try it on for the first time and it was huge on my suit, so I was still in the 30 day exchange or return limit so I took it back so I can get a size smaller, they told me that it had been worn before and that they can’t take it back… It’s brand new not one scratch or problem with it I wore it literally for 1 min, then took it off… Why would I keep a belt thats huge. Anyway I will never in my life shop at lv again Espesually this store with managers that don’t know anything about customer service, now I’m stuck with a 450 $ paper weight I can’t even put on without it hanging from front of it from being so big. I spoke with some guy named Todd leavitt, and someother guy their, I asked for his name and card to bug Todd refused to give it to me and that I should only call or complain about him, both were equally as useless of course. Worst experience of my life, I called corporate and they told me to go to different store in the mall one was a locsl store (the one I bought from) the other two were in Bloomingdale’s and sacs fith ave, corporate said go to sacs and fifth, and that she called them and I did and they tell me no one called so I walk across entire mall agian and go to Bloomingdale’s and they also say noone caled so I call agian and this time corporate tell me those stores don’t exchange unless u bought it from them … Wow thanks so I pretty much walked around store 5 times I went at 1pm to 4pm playing there games and ended up with nothing but my huge belt I can’t use, very very very disappointed
P.s this is my first time in my life writng bad review on someone or someplace, I have had a lot of bad experiences at some points just like everyone else at places but this truly is worst one by far.

I purchased a Speedy Bandoulier 30 at the LV in Palm Springs yesterday, sadly their hot stamping machine was not working. Once I got into town I went to SouthCoast to get the purse hot stamped.
Today, being a holiday (Labor Day) I called ahead of time to the store to ask a) if they could hot stamp my purse and b) how long it would take. The person who answered the phone double checked and she let me know that it would take a little longer than usual but they could definitely hot stamp my purse today.
I drove to the store, the person who ended up helping me and placing my order to hot stamp was «Helen N». When we were placing the order she seemed to be rushing me but I thought, «hey, it’s a holiday and they’re busy.» Didn’t put much thought into it. I was told I would be called when the purse was ready.
An hour went by, after about an hour and a half I decided to give the store a call in case the bag was ready. The person who answered did not ask for my name or any other information and simply said that the wait time was set at 2 hours so to go back when the 2 hours were up. 30 minutes later I walk into the store, another young lady helped me.
I gave her my receipt and she went to look for my purse. As she was looking for it I could see a panicked look on her face. Eventually she comes out and tells me that they could not do the hot stamping on the left side like I had asked. I thought … Ok then they did it on the right side. No! After 2 hours they had yet to hot stamp my purse.
They had the purse for 2 hours and did not bother to give me a call and let me know «hey, we can only hot stamp on the left not the right.» I did get upset and I told her «it has it been done yet?» She automatically said «I wasn’t the one who took your order.» She asked if I still wanted the item to be hot stamped … After all that wait, I was not going to leave without my purse being hot stamped.
She said it could be done in 5 minutes so I agreed. Ten minutes went by and she had gone to help someone else, Helen was busy ringing people up and my purse was still sitting behind the counter. Eventually I had to speak to the manager and have her go get the purse for me. This was about 20 minutes after they had told me it would only be 5 minutes.
I understand the store was busy but they (Helen) completely dropped the ball. First of all, the fact that they can only hot stamp on one side of the purse is not something new and as a sales associate she should have known instead of giving me the option of doing it on either side. Second of all, when she realized the mistake, she or someone else should have called me and let me know. (What was the point of asking for my contact information if they were not going to try to contact me?)
Also while I was waiting for my purse (he second time) I heard other sales associates letting customers know to just come back within 2 hours. Hey we’re not told to expect a call like I was.
The manager eventually made things somewhat better but she should not be the one to have to «mend» the situation. The employees should have better knowledge about these issues and should try their best to keep the client happy.
For my next purchase I will most likely try another location.

Every time I’ve been in here, all the SAs were really kind. The first time I went in was in 2013 – 2014 around Christmas time. The lady who helped us was this pretty blonde lady (I forgot her name) and even though we didn’t end up buying anything, she still took her time with us and didn’t pressure us to buy anything. She was honest and very helpful overall. I hope she is still working there so I can go back to see her!
Fast forward to last October/​November 2014, I went in with my mom and we were looking around for a potential bag. A few weeks before I kept showing her the Neverfull MM bag in Damier Azur & explaining how much I really wanted it. When we were finally in the area, we decided to stop by and this other SA approached us a few minutes after we walked in and was very helpful. I wish I remembered her name but I do remember that she was a brunette girl in her mid-20’s to early-30’s. Her assistance was great in many aspects. First, when I told her about how I liked the Neverfull in Damier Azur, she was honest with me and explained how the color tends to change/​fade over time and the leather patina gets darker with more wears. She also mentioned how wearing jeans or any sort of denim clothing would cause the colors to fade and change faster. I really appreciated that! Secondly, she was extremely patient with me. I kept going back and forth on which color I wanted the purse in (between the Damier Azur and Damier Ebene) after trying them both on several times. She was very impartial as to which bag she liked more only because I was the purchasing customer. I ended up getting the Neverfull MM in Damier Ebene because I’m not the most graceful person. Also, I figured since the bag would be in a darker color, I wouldn’t have to worry about cleaning it too much.
Long story short, this SA made my shopping experience here unforgettable. :)
I will continue to come back here for my LV purchases :)

I decided I wanted to get myself a expensive Christmas & birthday gift. I love LV even though it’s pricey their merchandise is high quality. I got the insolite wallet with the black LV print & light purple lining inside when it looked pretty. I liked how it was a large wallet with lots of slots to put your cards of all kinds. It had 2 zipper compartments to store cash or receipts.
This wallet is the right size to fit in my other LV purse too. I got to look classy. This store does get really busy so just browse around till you find something you like then find a sales person to help you.

Louis Vuitton is a very busy place and shorthanded on staff; everybody crowded the handbag aisle but I needed help with a dress.
I waited a good twenty minutes in the back while asking myself why the staff wasn’t spread apart, but anyways I was finally helped by this girl who was very helpful with getting me into a fitting room and finding the right pair of shoes.
She was so professional I forgot how long i waited, anyway, (I’m just saying), it’s a big store; just spread some people around.

Yeah, their service sucks, and the lobby director is a joke. They look away when u make eye contact. But, tell them your budget or what u want tabs they get all smiley and build rapport with u. But I only shop for something nice for my wife here, I’m not looking for a magical luxurious experience, just for great products at exorbitant prices.

Excellent customer service from the moment we walked in. Came in, bought the «favorite» without any issues thankfully. I’ve read other reviews and was expecting snobby sales reps but have nothing but great things to say about all of them. Definitely going back in the future to this location for all future purses… I mean purchases

Let me start off by saying I simply adore the brand. Own many LV items. 8 purses, jewelry, watches, sunglasses and luggage. Almost an addict one could say. I’ve been to Paris location and also to Hong Kong’s ever so crowded location– both are worth the long lines. Once in-​you are serviced top notch!
Now– the service at the south coast boutique location is horrible! Who are these people that work here? Wannabees with tacky LV fanny packs. I will not be purchasing there again. Lots of sales people with attitudes. They are mostly young and do not realize we pay their pay checks. They feel they do not have to service– as the brand is enough. It is not! I have spent thousands there on multiple trips. Never again! There are plenty of other haute couture sites at this «heaven of a mall» Versace, Dior, Chanel, etc. Don’t bother going in. The good thing is — and the silver lining of my rant– and if you still want Vuitton– go to Bloomingdales… They have an LV department, and the staff there are delightful!

Sales rep seemed very snooty lately and it made me feel very uncomfortable. It’s ridiculous to spend $$$ on items when you feel Intimated to ask for help. Another thing that got me really upset is that they messed up on my account by putting my purchase orders in someone else’s account every time I bought something here!
I went to a different Louis Vuitton and they looked up my purchase history and never found any of my purchases that was bought from this Southcoast location. They keep a record of it so if your bags need to be fixed or that you needed a recipe then they can locate your past purchases.
I had never knew about it until I went to the Louis Vuitton in Santa Monica. The sales rep that was helping me caught that and she apologized on her behalf.
Employees here were just too snooty and lazy to look up the correct information!

Back to the store. I was looking for a nice clutch for a wedding. If not a clutch, a wristlet, or something that I wouldn’t have to strap over my shoulder and be too bulky. Something I can dance with. I asked an Asian saleslady there if she had anything like that. She said… «Louis Vuitton doesn’t sell things like that.» and walked away. There was an attitude that went with it. Well, EXCUSE ME!
Ask for Bryan.

I can’t NOT stand the RUDE cashier Tasha T, she acts like she is doing me a favor, I have sent a letter to the store manager and they didn’t even
Respond, and today I was returning a coin purse/​key chain, I came with patients as I know it’s the day after the holiday, I stand in line only after being told returns are done over at the front she is so rude her face needs to TRY and smile, I was like really then some skinny Asian man YELLS and says I’m only trying to help you, so I go to the front only to be told go back where I was. Are you kidding he was more confused than I was, I think he must be some type of store manager. What a joke, this LV store NEEDS HELP the man behind me said I am
From Texas and they would never get away with this poor customer service. Last time I go here.

This location is excellent. I came in here last weekend to buy my mom a purse for her birthday. I should not that I’m pretty laid back when it comes to shopping. I like to quietly look around and do my own thing. My mom on the other hand will look at a million things and have tons of bags pulled out of the drawers. To each their own right?
Anyway, the staff was so quick to help my mom. They were extremely friendly and all smiles all the time. Yes, even when my mom had them searching for one bag in the store that couldn’t be located even though the system said it was in stock. They had three sales associates hunting for it! Needless to say, after spending an hour looking at countless bags (she literally had more than a dozen bags that she looked at either from the display or what were stored in the drawers), my mom found the one she wanted. She’s a particular shopper and that’s ok! The sales associate put everything in a box for us and even gave us some chocolate to take home since she knew this was my mom’s birthday gift.
I really appreciated their level of service. They bend over backwards for you, keep a smile on their face, have a high level of patience, and definitely provide you with great insight to help determine what bag suits your taste. Next time you’re at South Coast, you know exactly where you need to go to be taken care of… at Louis Vuitton!