Nail Spa

The ladies I use at the shop have been nothing but wonderful. The gel polish last a full two weeks, I do wear gloves as I cook and clean a lot. The ladies are extremely polite and don’t fight me over the few small request I have made, such as not using a grinder on my natural nails to remove polish and to use a finer grit nail file on them as well. Many technicians out there are way to rough on natural nails which causes our nails to break and split as filing the surface causes them to thin. They aren’t the cheapest shop but they are worth the few extra dollars if you have it to spare. They prefer cash as most do but will take a card with a small fee.

We went here for a couple years with only minor problems… until we came in as a large group celebrating a birthday. We tipped $ 10 a person and were happy with our service until two days later when one of the girls gels were lifting, she went back and asked for them to be redone. The lady at the front says its been too long. We were having lunch at one of the shops in the same parking lot so I went over and explained that because she was unwilling to fix my daughters nails, not only did you lose one customer but you lost all 8 of us and reminded her of the tips we left her girls. We hadn’t been back until the other day, i stopped by out of convenience and had a pedicure… mistake again, my foot is so broken out with athletes foot I cant believe it and I realized I hadn’t had an episode since I stopped going to Nail Spa. I assumed because I am athletic, it was due to that. I have had a few pedicures in the time since we left Nail Spa and havent had any issue. My conclusion is on top of really poor customer service, they lack proper cleaning procedures as well. Stay far away!

I’ve been coming here for years and it’s better everytime!!! Go see Robin and Lin!!! They are amazing and never disappoint!!!

I’ve been coming to Nail Spa for 6 years and love the attention that the girls give me for being such a long time customer. Laura is my girl and she is meticulous and knows EXACTLY how I like my nails. I’m extremely picky and have not found anyone else as good as Laura. In June I moved to N Hollywood and still make the trip to Costa Mesa once a month to see her. I’m not sure how good the other girls are so I can’t recommend them. I just know Laura is the best.

I got my nails done yesterday and they all peeled off by the morning! Soooo disappointed! They last more than a week when I get them done at Nail Lounge or even Happy Nails… this place is soo bad! Never go!

I should have checked out the Unilocal reviews before going… it seems like everyone had a similar experience. As soon as I got there every single employee seemed annoyed and nothing close to friendly. I has a small hangnail on one of my fingers which I tried to cut and it got a little irritated… the lady doing my nails started lecturing me about how I needed antibiotics… Are you a doctor!?? Then she said something in her native language to the lady doing my toes and the other woman started disgusted at my finger for a good 5 minutes. The overall experience was painful (regardless of my hangnail), since they dig into your toes and aren’t very gentle. The woman doing my nails then proceeded to lecture me AGAIN about needing to take antibiotics and treated me like a moron everytime I put my hand under the light (telling me each time I needed a second round… which I was already in the process of doing). Needless to say the experience left me very agitated! Will never go back.

First time getting my nails done here. (I had been here previously to get my brows waxed, which was a great experience). When I walked in, I told the woman at the front desk that I wanted a pedicure. She handed me a color swatch and asked me to choose my color. So, I chose my color and one of the techs took me back. Before she started the pedicure, the tech brought me the «menu» and asked me which pedicure I wanted. I chose the Basic Pedicure ($ 18) plus callus removal ($ 5).
About halfway through the pedicure, I notice that the tech is using the UV light. I asked her, «Are you doing gel?» And she says, «Yes gel lasts longer, it’s better.» I DID NOT ASK FOR A GEL PEDICURE, I thought. But at this point, I’m too tired to protest – and I do prefer gel polish. I let her continue, thinking I’ll pay an extra $ 8-​$ 10 at the most.
When she’s done, she walks me to the front desk. As we go up, I notice that one of my big toenails has a huge smudge! Not cool! So I politely pointed it out and said, «I’m sorry for being a pain, but can you please fix this toe before I leave?» She obliged and fixed her mistake, and I thanked her.
So I get rung up and it’s $ 38.00 — it was an extra $ 15 just to get gel polish! That’s ridiculously overpriced, and there was nothing about the upcharge on their «menu.» I left with a bad taste in my mouth. Being dishonest or sneaky about your prices is NOT OKAY. Even though I’m happy with my pedicure, I’ll never come back here for nail service.

I don’t understand why there’s such a lack of communication at these nail salons !! I spend 2 days trying to book an spot with Ann and I drive to thru traffic to get there and am told they booked someone else! So unprofessional! UGH. Next…

Horrible!!! Looks can be deceiving. Extremely overpriced and terrible quality. The place looked clean and its next door to one of my fav fashion stores so I decided to give it a shot. SOO disappointing! I can look passed the lack of customer service if my nails look good but this wasn’t the case. I went in for an acrylic fill & gel. Please tell me why it was $ 39. No broken nails, one single color, nothing tricky. I even brought in my own nail gems and requested it on 2 fingers. Ordinary simple small gems to place in the middle. Her placement was horrible! Even my 6 year old niece could have done better. It’s basic stuff people. In addition to the 39… I was charged $ 5 EACH FINGER for the supposed nail art that she did with MY gems. I couldn’t believe it! 50 for a fill? Wow! Annnnd to top it off, it’s literally only been 7 days and every single one of my nails has chipped gel. I have never had gel chip on me before, much less all 10 fingers. One set of gems all came off THE DAY AFTER & 3 of my nails have started to lift because she didn’t file my nails properly on the sides. Overall, this place was probably the worse I’ve been to in about 15 years. Quality? Reasonable pricing? Customer service? Nope! This place has nothing to offer.

HORRIBLE service! The employees are rude, over priced, and poor quality all together! I went and spent about $ 200 on Mother’s Day. The next day my nails were already chipping so I went to them to get it fixed and they said that I would need to pay again because I had french tip. I explained to them and they said, «That is „normal“ paint, there are no guarantees.» When I turned my back they started to complain and talk bad about me so I turned and left.
If you want amazing service, great pricing, and to build amazing relationships with your manicurist! Go to THE ORANGE CHAIR, Amy is amazing and will always greet you with a smile on her face and give you the BEST service! I have gone to her for over a year and have NEVER had a problem!

Prices are to high for the services. I had 3 bad experiences with new nail techs, and my gel started to peal 3 days after getting it done. Not a customer any more.

THE WORST customer service. I walked in here with my Mom and upon walking in there was a lady at the front desk taking a payment so we patiently looked at all the colors while she finished. When the woman finished she walked away and started picking up towels without even making eye contact with us. So we stood and waited longer. We then had another lady come up and get this fellow Unilocalers DID NOT EVEN ASK WHAT WE WANTED DONE before stating «we have a wait wait wait» with a completely straight face. So we replied with «okay we are gone gone gone.» She turned and walked away. What a disgusting attitude these employees have. No clue what we even wanted done, just turned us away. Horrible. I wish I could give negative stars because that’s what this place truly deserves!

I have been to this spa for over 10yrs and getting the LLC and care from her she is great at what she is doing thank you Lien

Just left here & I got a full set & a classic pedicure. According to their booklet a full set should be $ 23, but when I went to pay they charged me $ 5 extra dollars because they were «long». I’ve never had an extra charge for nail length anywhere else. I will be sure to go anywhere else but here. If you do go here be sure that you’re aware of any hidden fees that they like to add. Not cool nail spa.

Do not go here, the workers are rude and they talk bad about all the non-​Vietnamese speaking customers. The criticize the service you ask for. I came in and they did not realize I understand their language and all they did was talk bad about my friend and her toes.
I will never go here again! Very sad that they do not care for their customers who bring them business and revenue.

I don’t know why this place has had so many bad reviews. It has been renovated and everything is nice and new. The girls are all very sweet and some have difficulty with the language which is understandable coming from Vietnam. They do a wonderful job and I would recommend each and every one if them !

I may have to go back for another opinion, Im not sure! I read the reviews on this place a few months ago and decided not to try it, but I really wanted to go to place nearby this trip and said what the heck, let me give it a try.
The place wasn’t that bad looking but it wasn’t that great either. They could definitely use some minor updates like but that isn’t that important, I’ve been to some places that look like real hole in the walls but the technicians do a really good job.
The lady doing my nails was very nice and actually talked to me. My old gel took some extra work to get off and she was very patient in getting it off without damaging my real nails. The only thing I wasn’t sure about is that she kept saying my nails were so long, like over and over, and telling the other technicians. I wasn’t sure if she kept bringing it up because she wanted me to get them cut down or because she liked my length.
Her work was petty nice, she did get some polish near/​on my cuticles but I can deal with it.
There was a lady that came up to me and offered to do my eyebrows. At first I thought, wow, do they look that bad for her to just randomly ask me to get me eyebrows waxed? They were pretty bad but I had planned to ask to get them done anyway. When I was getting my eyebrows done, she pointed out a problem area in one of my brows. I appreciated her opinion but told her to just her to clean them up. She then asked if I wanted to get my upper lip waxed (embarrassing!!!). It did seem like she was trying to up sale me considering she offered to do two services that I never said I wanted.
I would go to my nail tech again and try the salon one more time.

Just received the worst pedicure ever! You can’t really tell in the photo I posted, but it’s all bumpy and uneven, I would’ve done it myself if I knew it was going to be this crappy! Missing polish in some spots, uneven toenails, and rushed pedicure! Just awful! Not going back after this experience!

I hardly ever write low-​scoring reviews, but I feel it’s my obligation to actually WARN others:
1. BEWARE of the «debit» option of paying!!! They asked me to pay with my debit and enter my PIN. I said, «Sure, no problem». .. Until two days later when I noticed a «non-​bank» ATM fee of $ 2.50 withdrawn from my bank acct! There was not an ATM machine at the pay station at the counter and I was not notified of an ATM fee. Isn’t ATM an acronym for Automated Teller Machine?
2. Service: Hit and miss (that’s why I visited a few times). Some of the techs do a great job with complicated designs.
3. Attitude: 80% of the time I encountered a tech with a really bad attitude. .. Meaning, I can tell they just want you in and out as fast as possible and anything extra you ask for (all the while agreeing to pay more) is an inconvenience to them. If I am paying for $ 50 worth of service, please provide $ 50 WORTH of service!
4. Last and FINAL experience: My $ 50 package included a design. The tech processed the designs on my fingernails and applied a top coat. The designs ran all over my fingernails! It was OBVIOUS! I mentioned the smeared flowers on my nails and she brushed something around the smears which did not correct the issue.
Although I will NEVER return to Nail Spa, there is a place I would recommend for those looking for a reasonable place nearby: LaBelle on Harbor and Adams, on the South West Corner, and in the Pier One plaza.
I only went to Nail Spa based on past experience with complicated designs. They seemed to be able to process what I wanted. However, it’s just not worth it!

One of the rudest people I’ve ever dealt with. My girlfriend and I decided to come here before dinner and were very disappointed with their customer service. I personally had very nice people working on my nails. One of them was Lynn and I forgot who the other woman was but she was also fantastic.
My girlfriend on the other hand had the rudest people. Keep in mind I am Vietnamese but always get mistaken for Filipino. Right when they get started on my girlfriend, the say to each other in the rudest tone in Vietnamese that they saw her kiss me outside. She kissed me on the head before we walked in, wow big deal. They proceeded to tell my girlfriend that her nails were too short and just like the Anjelah Johnson video that if her nails weren’t so short, she’d have a boyfriend. Excuse me but weren’t you just gossiping about us 5 minutes ago?
They rushed in doing her nails and were not nice what so ever. within 15 minutes, the ladies working on my nails asked if I was Vietnamese and as common procedure, inform the other ladies close by so they would stop gossiping. I forgot to mention before they were informed, they also made a comment about how one costumer looked in her yoga pants.
After I wasn’t having it anymore, I made sure to repeatedly mention how kind and nice the ladies were to me and how professional they were and I made sure to personally hand my tip to my ladies as well as my girlfriends ladies so that they were well aware that I gave them a substantially smaller one.
I hate when people intentionally are rude to people at the nail salon because they don’t know about the Anjelah Johnson video and would mock them but I kid you not when I heard this woman say a handful of times «oh yo nail so short.» «maybe you hab boyfran if yo nail longer»
Overpriced and the worst service ever. At least pretend to be nice for the 45 minutes you’re with a customer, it can’t be that difficult. And word of advice, don’t gossip about your customer in front of them.