O C Spas & Hot Tubs

Ryan the owner is great, his customer service is exceptional and he is a great guy. He calls you back if you have a questions on your spa and always calls you back. His spas are great and so are his prices. This guy truly takes pride in what he does. He delivered a spa from Costa Mesa to lake arrowhead for me and also gave me chemicals to take care of the water and gave me a full run down of how everything operates. He works out of his house so don’t let that alarm you because that how he keeps his overhead low.

Finding Ryan and Les at OC Spas & Hot Tubs was a true blessing. Before I found them, the research done in «finding-​an-​affordable-​hot-​tub» journey was vague, long, unclear and frustrating. From the minute I drove up to the day the tub was dropped off I knew I was in the hands of direct, honest men who cared about the customer, the product and their reputation. I highly recommend doing your hot tub business with OC Spas. Personally, I won’t go anywhere else for my future hot tub needs.

Let me start off by saying that this is the first time I have ever posted anything on Unilocal,but I felt compelled to do so because of the great service and excellent salesmanship from OC Spas and Hot Tubs. It was our first time buying a spa, both Ryan (owner) and Les took the time to fill us in on just about everything spa related. Theywere totally non pressure sales.
It’s not your typical brick and mortar store, but DO NOT get put off by the location where they sell. I learned that when I first read about OC Spas on Unilocal,so I was already prepared to visit a backyard that had tons of spas on display. This place is legit and these are the friendliest people you’ll ever deal with in the spa industry.
Although we paid more than we were expecting to spend on a hot tub. Their pricing is extremely competitive and the service that you will receive is fantastic. Yes I did shop around at other places before we bought, so I knew that I was getting treated right.
Ryan delivered and installed the spa with the help of his dad and brother. Had a few hiccups with the electrical, which was not their fault, but it was quickly resolved.
Even after the spa was installed I texted him numerous questions about the water treatment and he always responded. I had to go up a steep learning curve on spa water treatment, but Ryan got me to a point where I feel like an expert now.
Even a month after we bought the spa, Ryan is still checking up on us to make sure everything is good. Which is the main reason why I had to post something about them.
Our family has used the spa non stop since we got it a month ago and it has quickly become one of our favorite spots to hang out in the evening. We even do a weekly movie night with the use of a projector. Very happy with our investment for our family and health. You need to go see them if you are in the market for a hot tub.

Ryan is the man. Went way out of his way to make sure my tub arrived for my bday. Had a few minor issues and he took care of them right away.
Don’t be put off by his backyard showroom :-) Buy from Ryan and you will not regret it.

YOU WILL NEVER FIND BETTER CUSTOMER SERVICE. This review is long over due. We specifically went to OC spas based on all of the fabulous reviews. We were not disappointed. ryan lives to sell a spa and make sure you are happy. He’s been in the area his whole life and knows just about someone you know. «Is that your dog in the car? bring him in» «would you AND YOUR DOG like to sit in the hot tub of choice? Go ahead. You need to see if it’s comfortable». «Would you normally drink a beer while you spa? Let me get you one»
Once the spa is purchased he will go out of his way to make sure delivery and placement are perfect. We decided once the GIANT CRANE put the spa in place that we preferred another color for the side panels. «Not a problem». had different panels delivered and installed within the week. Does this exceptional customer service come at a higher price? No it does not. Ryan’s prices are competitive. In fact he will make sure you don’t depart without the best price possible. He WANTS to sell you the spa of your dreams
He even returns to make sure you understand how to equalize the chemicals.
Once you are done you will have made a new friend… and have a cool spa

Best experience ever! We’ve worked with Ryan for years and he has supplied us with multiple spas! When we moved we couldn’t wait to get a new spa and he totally hooked us up! He is very knowledgeable and will only sell you what you need. Not pushy and a pleasure to work with! He got our new spa all dialed in and we couldn’t be happier. Thank you thank you thank you! Wouldn’t buy a spa anywhere else!!!

Wow! I came across OC Jacuzzi from the great reviews and they were 100% right. We headed over to take a look and found a nice selection of jacuzzis. The sales manager had lots of great info, did not pressure us to buy anything and was able to answer all of our questions. We found a great used but refurbished jacuzzi and negotiated price. The price included They were very reasonable. The owner came out and asked when we wanted it delivered. I said, «how about tomorrow?», he said great, we will see you tomorrow. Luckily for us we already had the slab and 220 run so when they arrived, 3 of them, they slid it in place and hooked everything up.

Ryan is the absolute best!!! We ordered our spa, got a great deal, and it was delivered earlier than quoted. We couldn’t have asked for a better product & customer service. Unfortunately, once the spa arrived, it had a slow leak. As soon as I contacted Ryan, he was all over it. We tried to trouble shoot it over the phone, but when that didn’t work, he called to tell me the entire spa would be replaced! Fast forward 2 days and Ryan had a crane at our house to remove the first spa with a brand new replacement (!) We were blown away by the customer service we received. This situation could’ve been a major headache, instead thanks to Ryan, it was a piece of cake. We’ve been enjoying the spa now for over a month and love it!!! Don’t hesitate to do business with OC Spas & Hot Tubs, you won’t be sorry!

These guys deserve their 5 star reviews. Marshall was awesome got our spa all fixed up and clean. It needs some extra TLC so he has had to make extra trips back over but he wants to make sure everything is perfect and we are happy which is so RARE! He also took the time to go over his whole spa maintenance system including getting me set up with all my chemicals and supplies so I understand how to maintain my spa. It’s the first time I’ve actually felt like somebody really knows their stuff AND can teach it to a newbie. I would recommend them wholeheartedly they have earned our business and we will be using them for our quarterly clean outs as well as recommending them to our friends. Well done guys!

I had been doing a lot of online research on spas and got to the point where I was looking into where to buy one. I read countless horror stories online about people getting ripped off at fairs, being sold hot tubs at the big stores only the have them break down in less than a year and then get no support whatsoever, etc… These stories gave me the impression that buying a hot tub would be as much hassle as buying a new car. Then I came across OC Spas & Hot Tubs on Unilocal,read all the reviews and knew I had to stop by for a visit.
My family and I came down and first met with Les. Les spent over an hour with us explaining the pros and cons of the various models of spas they had to offer — how they work, all about the potential upgrades, etc. with zero sales pressure. His main goal was to listen to us and suggest a model that worked for us and for our budget. It felt like we were getting recommendations from a trusted old friend.
Long story short, when we left OC Spas & Hot Tubs after the first visit there was no question in my mind who we were going to purchase from. All we needed was one more visit to actually «wet test» the model we were interested in. During this second visit, we met Ryan and sealed the deal. I remember shaking his hand and him stating «welcome to the family» and that is exactly how Ryan and Les have made us feel. The price was right and the service since has been incredible. These guys are genuine and honest people. I would give 10 stars if I could…
Delivery and install including the use of a crane was flawless. Ryan checks in with us from time to time to make sure all is ok and it is much appreciated. His focus on customer service and satisfaction is second to none.
If you want a great spa at a great price with great people to back it up, OC Spas and Hot Tubs is where you need to go!

It’s a no-​brainer to use Ryan and Les if you’re buying a hot tub.
Product: they have access to some of the best lines in the market
Knowledge: they know their stuff and will get you into the best hot tub for you based on your needs and budget.
service: this is the real differentiator here. They are honest and really try to do their best to communicate and explain everything. They are always reachable and quick to respond.
prices: very fair and they don’t nickel and dime you for everything. The money you save buying from their on-​premise back yard sales lot is well worth it.
TIP: NEVER buy a hot tub from the fair. I lost a $ 1200 deposit plus $ 1000 in electrical because of their unscrupulous salesman who made false promises about just about everything. Basically this industry is a shady as it gets.
So make sure you buy from a reputable dealer like these guys who stand behind their product and will make sure that you’re happy with your purchase.

Finally bought my spa after looking for months! I’m in Irvine so it was nice to be able to work with someone local.
I worked with Ryan and it was a great experience from beginning to end. I called and stopped by a few times and he never lost patience with me bothering him with questions and indecision!
He spend a lot of time explaining how the different spas work and how they differed form brand to brand and why the prices differed as well.
I feel like a got a great deal on the spa. I did quite a bit of research and am sure of this!
They delivered it when promised and has been great since.

I found them on Unilocal and I was in the area so I stopped by. It is a bit different but they know what they are doing. Ryan was great and will sell you what you need not what you don’t need. It was great dealing with them as I owned my own business I can appreciate good customer service.
Also best prices in town on spas and filters/​parts.

Ryan and Les are the absolute bomb!!! My husband and I wet tested the spas on a Saturday. Les was very knowledgeable about the Caldera line and all the spa maintenance. He went way and beyond in helping us choose the right spa. I also did a lot of research and was very impressed with the Caldera line. It has an excellent reputation for maintenance and quality.
Previously, we went to three different spa dealerships. None of them had the expertise that Les had regarding his spas nor the hospitality in making this such a pleasant experience. The other salespeople were just interested in a quick sale without taking the time or energy in helping us find the most appropriate spa.
After we purchased the spa, the follow-​up was beyond amazing. Both Ryan and Les kept in touch with us regarding the delivery of the spa. They were able to not use a crane and squeezed our spa through the side of our home. They were extremely professional, efficient, and helpful with getting our spa installed correctly.
We absolutely love our spa!!! We’ve been in it every night, overlooking the harbor lights. The temperature is perfect! The extra accessories are perfect! The jets power is perfect! The waterfall is fun and perfect! Everything, especially Ryan and Les are perfect! Thank you guys for making this such an incredible buying experience. We will definitely recommend you to our friends, family, and neighbors.

Ryan came over to remove and old hot tub and replace it with my newly purchased hottub. He was efficient and professional. He had a problem getting the tub to turn on and he stayed until he trouble shot it and found a burnt fuse on the new tub. He went beyond what I would expect from any contractor and made another fan in me. He rocks and was on time and on budget. Great guys to get it done!

We shopped around at big and fancy stores but ended up buying a spa from «OC Spas and Hot Tubs» 5 months ago (just got Unilocal). I was initially a little taken back when we arrived to the business because of the set up in a residential area, but don’t let that deter you. I can’t say enough positive things about the company, and I’m normally hard to please.
Ryan and Les (I think that’s his name) are truly friendly and knowledgeable. I didn’t get that cheesy sales guy feeling. The most convenient thing is that I can text Ryan questions (like I did today), and he gets right back to me.
Thanks Ryan!

Ryan Abbey, President of OC Spas & Hot Tubs is one class act. He offered a good product at a fair price. Installation and support was above and beyond what I expected.
When the cover lift was not available when we installed the tub, He came out and installed a temporary one and then made a special trip back to install the correct item.
Don’t be fooled by their facility (just basic «showroom»). They are a full service Spa dealer with only customer service in mind. We highly recommend them.

First of all part of guiding on Everest like I do, I do my homework, check it, check it again. That’s how I approached buying an spa. SO I had a list, prices, etc on spas
in my hand when I showed up at Ryan’s.
Ryan is a stud in customer service, in spas suited to YOUR needs, and for follow-​up.
As a fellow entrepreneur — Ryan does all the necessary things to make your experience AWESOMMEE.
Here’s how it went down: My wife and I show up at his shop unannounced — he runs it out of his house, which is so cool, about 15 spas all set-​up nice.
We look at about 5, talking to him the whole time about our 6’5″ volleyball son, my triathlete and climbing, and Susan’s volleyball workouts. He leans us towards the Makena Tub, but never saying this is the one.
We climb in, see that he’s right about the Lounger, all the back work and foot/​ankle jets and we work the deal RIGHT THEN. It took all of 30 minutes. We drop a $ 1,000 deposit and he tells us he can deliver in three days!
Let me tell you — Deliver he does — has Crane there with tub exactly at 1pm as he said he would. Lifts that beast of a tub up and over our house, right into a spot with very little clearance. The man is a PRO.
Within two hours of arriving, my son is in the hot tub. And I mean hot, filled, and jetting in style.
Ryan is one of the top human beings in business I have ever had the pleasure to do business with. You absolutely SHOULD GO NOWHERE ELSE.

Consider this: if my spa breaks, I can call Ryan (business owner) on his cell. If I buy from a big store with 100’s of tubs, I have to call a customer service line, then deal with the manufacturer and all of their shenanigans.
This is a no-​brainer: Family Business, Good people, and a Warrantied product at an exceptional value.
What else? Um, how about the fact that he dropped it off at my house SAME DAY! That said, it didn’t fit through our fence in the backyard (this was my fault as I didn’t provide correct measurements). So Ryan had a crane at our home two days later and now we’re set!
Note: The Crane was very affordable. If you are trying to decide whether or not to use a crane, I would strongly suggest it.
Thanks OC Spas & Hot Tubs for the spectacular service and the exceptional value!

Ryan, the owner, has over 20 years experience. He gave us a great deal on a top of the line Caldera Spa for our family. He would check with us regularly to see how things were going. He was upfront, honest and dependable. The entire process took about a week.
We love our spa and our kids love it too!!! We’ll be enjoying it for years to come. Thank you Ryan and OC Spa!!!