Planned Parenthood

I don’t know if they’ve become understaffed or overbooked but the help at this location is not up to any standards anymore. I had an appointment and waited an hour in the waiting room and another 45 minutes in the exam room. All I needed was to switch birth controls.
I’ve always been a fan of this location, but unfortunately I’ve been rewarded with a terrible experience.
I really hope they do something about staff or scheduling. My visit was an extreme disappointment.

Both Mah and Kelly helped make my IUD insertion as painless and comfortable as possible. They knew I was not the best when it comes to doctor’s visits and both of them worked together to help keep me calm and when I was feeling stressed Mah put cool towels on my forehead. I could not ask for better care than what I receive at the Costa Mesa planned parenthood. They were very knowledgable and helped correspond information about my procedure. I recommend this facility to anyone in need of feminine or health care. Thank you to everyone there!

You would assume this Planned Parenthood has good service for their patients since it is in Costa Mesa. Or I assumed it would, so one day I had an emergency & stopped by. The location is pretty nice, however it’s what’s inside this facility that makes it unpleasant. The receptionist needs to learn how to not be RUDE and actually sound like she gives a crap about the patients needs. I understand that it must suck to have to deal with walk ins but you don’t have to be a b*** about it! Anyways, I ended up waiting a little over an hour & a half to TRY to be seen. In that waiting spam, I advised the receptionist that I needed to use the restroom to pee in the first 15 minutes I was there. She said a nurse would come out and call me to use the restroom. Cool so I was left an hour & about 20 minutes to use the fricking restroom! Lol. So I go back to the receptionist & ask AGAIN if I could use the restroom. I get the same response, & I try to continue to be patient while needing to use the restroom! I waited another 15 minutes & gave up. They obviously didn’t care to help me & made it feel like they just wanted me to leave. I usually go to the one on Beach, I’ve done walk ins there & the receptionist is always attentive & tries to get me seen that same day. I have waited a while at the beach location as well to be seen, however they at least make you feel welcomed & the wait is comfortable. First & LAST time at this Costa Mesa location.

Worst clinic and service ever. The girl at the front had the worst attitude & wasn’t friendly at all, and neither was the intern. They kept trying to nickel and dime me even after I was had already paid! I paid $ 126 which okay, but then after my visit when I was leaving the unprofessional girl said, «Oh and I forgot it’s going to be $ 26 dollars for the pregnancy test and for the lab results to be shipped out» Ummm… this is so unprofessional and unorganized. First of all, nobody even asked me if I wanted to get a pregnancy test. What did my $ 126 even cover??? My advice for anyone coming here is dress like your homeless apparently if you look nice they will take advantage of you. I will be going somewhere else after I get my results back. Unbelievable!

PSA: PREGNANT WOMEN PLEASE TAKE HEED TO MY WARNING. DO NOT GET EPIDURALS FOR PREGNANCY B4 GOOGLING «„PARALYZED FROM EPIDURAL“» I have Arachnoiditis from a epidural 10 years ago & am sometimes paralyzed in my bed or taking a step! Im only 28 years old BTW.
Dr. Connely seemed nice but after 10 yrs of the same problem & every job loss due to epidural mentioned above resulting in arachnoiditis she refuses to send me to a spine specialist & refers me to physical therapy which hasn’t helped thus far. I’m looking for a doc who really cares about my well being & not just looking for a check or financial recognition off a referral. No thanks. Seen her once & done.
If docs don’t want to help u find another one who will!
Yes the search continues…

I’ve been coming to this location for years and I’m so grateful for there services they provide. There professional and very friendly. And the staff is awesome.
I was seen by Dr. Mah she did a great job. :)

I was seen today by mah! She was so knowledgeable and so friendly probably one of the best physicians I’ve seen at Planned Parenthood since I’ve been going there from 2006 till now. I really appreciate her service everything went quick smooth and overall it was a great experience! Thank you Mah!

One of the best PP locations I’ve been to.
Came in as a walk-​in for a checkup/​refill, and ended up waiting a mere 20 minutes; in total, I was in and out the door within 40 minutes!
I did come on a Tuesday, so they informed me their schedule is not as hectic for some reason. Otherwise, I would recommend making an appointment just to make sure they have time to see you.
The NP that saw me was so helpful and friendly. I didn’t feel rushed to get out of the office. Great experience at this location!

I’ve been in this location many times and I love it.
Everyone is so friendly and knowledgeable but this review is for Dr. Mah. She is just perfect. She takes her time and listens to all your concern and makes you feel comfortable. If I could give her 10 stars, I would!

I just had an IUD implant done this morning and I am very pleased with the service and professional staff. The front desk was very prompt and the wait for my appointment was on time. Mah is a very kind, caring, and smart Dr. She provided me with all the information I needed to know and answered all my questions. She guided me through every step of the procedure and made sure I was physically okay to go home. I highly recommend this PP clinic!

I love this planned parenthood. It’s in a nice location. Very clean environment. All the staff were very helpful, friendly and they went out of their way to make you feel comfortable. Not to mention the shortest time I’ve ever had to wait at a clinic to be seen. Mah was very experienced, fast, gentle, caring and I love that she’s extremely informative. She definitely put me at ease. From beginning to end, hands down best planned parenthood clinic to go too in Orange County. You guys deserve more than 5 stars in my opinion. Thanks for giving me the best experience ever. Definitely worth the drive!!!
Janice C.

A little long of a wait to be seen, but once I was in the office Mah took very great care of me. She not only gave me medication immediately, but gave me helpful tips on how to help my condition more. She clearly knows her stuff and was very personable!

This was my first time at the Costa Mesa Planned Parenthood and my experience was wonderful. A great clinic!
I made an appointment and I was seen shortly after. The staff members were awesome. They were calm and warm-​welcoming.
My clinician, Mah, truly a great spirit and made me feel comfortable and secure!
In general, even if you made an appointment don’t expect to be seen right on the dot. This is a doctors office that has to deal with a lot of patients and time shouldn’t be a concern. Your health and wellbeing should be more of a concern. Especially, if you want accurate and quality results.

This has to be the best Planned Parenthood I have ever been to.
Everyone is very nice and respectful. I feel comfortable! The offices have an amazing clean environment. Trisha has helped me so much and makes me feel like I can tell her almost anything! (including the rest of the staff)
Thank you guys.

I was skeptical to come back to PPH due to bad experiences at other locations (Ahem, not to point fingers but … Santa Ana PPH. The girls are snobs there.) but I figured hey why not give this location a shot.
I called in the morning to set appointment & to my surprise I was able to set an appointment for the same day, two hours later. AWESOME!
Came in and the front desk lady was very nice. The wait was not long at all as others have said in the reviews. I pretty much checked in, sat down, and got called in.
VERONICA & TRISHA, I believe are their names. They are GREAT ! They made me feel comfortable and not rushed. They answered all questions and were very informative about everything. Thank you!

This place gets better every time. The doctors (especially Dr. Connolly) and nurses are friendly, helpful, and genuinely concerned for your well-​being. Although you will wait even with an appointment, the level of care and service you receive is worth it. I’d never go anywhere else.
And again, as in my previous review, just a note that there are sometimes people standing outside yelling at patients and/​or the building in general. Don’t pay them no mind and keep on getting that awesome healthcare.

There’s many good things about this clinic but one thing I will never understand is, «Why have appointments set up and not follow through? «
People have things todo and it would be nice if they would respect that as well.
Time is precious! Expect at least 30 to 40 min wait, from the hour your schedule. Even if you are the first person in the clinic.
That been said. The facility is very clean and they at least have a T. V and their employees are friendly.

This was my first time at a PP and I was a little nervous. As soon as I walked in, the front desk staff — Alyssa and Maria — were very welcoming. Alyssa answered all of my questions about the paperwork and made sure I was comfortable before going into my appointment.
Mars (cool name) took down all of my info before I met with the doctor and prepped me for what I should expect. The doctor, Sarah, was really kind and informative and made me feel less anxious!
The staff all made me feel so comfortable and this is a convenient location for me. Wasn’t too packed in the morning, so I would definitely get in early!

Very convenient reproductive and women’s health services with the most professional healthcare providers. They are always nice and never judgmental. The only thing you have to remember that even with an appointment, they are very busy and you might be waiting for a while. I don’t mind that too much as I’m used to it.
My clinician today, Mah (I think she was an RN or NP?) convinced me to do the implanon device after being on depo provera for many years. Her knowledge and advice was really helpful. The insertion took less than 5 minutes and I won’t have to come back for birth control for 3 years which is much better than depo which is every 3 months. Thanks again!

Quite a frustrating visit. NO geniune sympathy from any employee I came across. Especially since I have no medi-​cal or insurance yet from my employer until the next year so yes I had to pay out of pocket. As someone already struggling living paycheck to paycheck; it’ll be nice if they let me know all costs up front! So I was told exam and supplies was this price then at the end paid more than initial price given. Since of lab work… there’s extra cost… WELL it would have been nice if you let me know that before and what pissed me off is that the PA knew I’m in a financial struggle! Ugh way to ruin someone’s day just because you can’t be straightforward to your clients! Never visiting this location again!
If I recall correctly, there is a law stating these health services should be free or at low cost to everyone?!! Well, if there is… then they’re not doing it here.