Ralphs

Don’t go to Ralph’s manager Robert Lafleche is a asshole it says build your own beer which I did and he walked up searched my cart calling me a thief and followed me and my bf as we are paying I paid full price for Firestone beer the worst thing he went outside and waived to me and my bf to antagonize me more look at cameras you can see this don’t go to this store been going for 2 years and this is the worst he even went to my lane and I told Tyler cashier to ring me up full price which I told him to do I am 46 years old have a good job and this is the service I get bad thing they followed us through the store if you look at my rewards I have been building my own beer for years and never had this happen I will be calling Corp and turning this guy in he said you Mexicans steel really he is bald short and fat Robert is his name you need to be fired never go there again

the old guy with grey hair and grey beard that works st night stocking shelves make a sexual pass at my wife and pinched her rear! and after reporting to the manager he did nothing. this happened this evening and i am filing a report with the costa mesa police department tomorrow morning we will be pressing charges to the fullest extent of the law!!!

This Ralph’s is always busy. The customer service stinks. The employees don’t seem happy. The only I like is the prices seem fair

This is the big Ralph’s in the area. There is a smaller one close by, but this one is better stocked. Starbucks inside and all the other amenities you’d expect from a giant Ralph’s. I like the floral displays as you enter– so cheerful. The meat counter manager is especially helpful and will order my chicken livers so I can make rumaki.
Nicely merchandised with wide enough aisles. Deli, bakery, seafood. Pretty produce section too. Their latest remodel has improved the place. Parking is a bit dicey– check your rear view mirror constantly for soccer moms with SUVs who are not paying attention.

Please don’t argue with a customer if she asks you to pack the bags «light», don’t tell her that they already are «light». Please don’t avoid eye contact and attempt to scurry away when a customer approaches you to ask you a question pertaining to where an item might be located. Please don’t stand there chatting with another cashier blocking the conveyor belt when a customer is attempting to load her groceries for check out. Don’t look at the customer like you are being bothered, sigh loudly, announce you are on a break and then tell the customer to move out of your way so you can pass.
Does Ralph’s want my money and my business or not? I’m confused.

Deli Area is not appetizing. Never in a million years, would I imagine writing a review like this. But I feel so sick to my stomach, I must warn you. Overall, the store was nicely laid-​out & looked very clean. I usually go to the Ralphs on Irvine, less than 1mile away, but I was running errands in the area. I was looking for a very simple Cucumber Greek Salad to serve as an appetizer. I should have gone with my gut when I saw the display. Here is a taste description: Overloaded slimey feta cheese, watery-​sludge texture, with tasteless bell-​pepper, & soggy cucumbers.
I almost feel like the deli girl was warning me, when she asked if I wanted to taste-​test. I thought maybe I was being too critical when I got back home & finally had a bite. My husband took a forkful & said «that is gross». So disappointed :(

Great store and a great staff. They stopped offing a couple products so I’m forced to still go to Vons. The parking here is kind of busy and the latest remodel makes things hard to find but for the most part is totally a FIVE STAR grocery store.

I love this Ralphs. It’s always clean, generally well-​stocked, and the employees are so friendly! My cashier today was Justin, and he’s the coolest and most patient person. He took it all in stride as I haphazardly threw my groceries onto the conveyor belt and then handed him a hoard of coupons to scan. Ralphs made a good move when they promoted him from bagging! I hope they pay him well enough to stick around.
I stopped going to all Ralphs stores for a while when they changed their rewards program. It’s this location that won me over and brought be back. I’m happy to say that I’m now a loyal customer!

There is no worse experience than to need to get groceries to my local Ralph’s. The deli staff is a group of rude, overpaid jerks who are adept at making a shopping experience miserable.

I stopped in for a pre-​cooked chicken. As I was waiting in the 15 item or less line behind someone with 50 items, I was startled by an employee shouting into a microphone in the next isle. He had it so close to his mouth all I could hear were garbled words. He was saying something about safety. As I waited I heard 2 more announcements over the speakers about something on sale and asking so-​and-​so to report to the office. The announcements were hard to understand and jarring to hear. I prefer a more peaceful and relaxing shopping experience.

Completely horrible customer service from management. This is the second time I found spoiled food here. The first time I was able to check the blackberries that were moldy and got a fresh box. However today I bought sour cream and it turned out to be completely spoiled once I got home. I returned to the store and asked for the manager (Michael Vackar). Worst customer service ever from Michael. I explained to him what the problem was and he seemed almost bored and sarcastic to my problem. And said «what do you want a refund or what» so rude. Just because I’m wearing a tank and flip flops doesn’t mean you can’t take me seriously. I will NEVER come back to Ralph’s. I don’t need sarcasm and an attitude from a place I spend my money at. and more importantly I’m sick of making trips back and forth due to lack of performance and responsibility on the part of the management team who doesn’t check their food. And to top it all off to be so rude and disregarding? Forget it. Bye

I’ve never had a complaint about this spot other than it doesn’t have the adobo seasoning that I’ve been searching desperately for. Also, since they stopped letting selfer checker outters check themselves out if they had alcohol I’ve been buying my wine here here less often, but… that’s probably a good thing right?
Also, I love that I can always get parking right up front, and their produce is cheap and pretty good quality. I do wish they had a better selection of quacamole tho, and better vegan options. But, that’s what trader Joes is for.
I come here mainly for the snacks, and produce, and I’m rarely disappointed expect for with the cost of the pretzels which never seem to be on sale :/

great place, nice clean store and friendly staff., funny how there is another ralphs 2 blocks away. half a mile away, a super ralphs .
crazy what are they thinking.

Worst customer service… I basically go out of my way to avoid this location, i go to the one on irvine and westcliff regularly because this location has a plethora of surly old timers who complain openly about how much they hate their job and customers.
I dont need/​want your negative energy around me while my chunky arse is buying my fruit loops… #quityourjob

Pretty decent produce section and ample parking. I like that they have manager’s specials that are clearly labeled, for those days when i’m pinching pennies. It’s clean and the staff is helpful. It gets 4 stars in my book just because it’s kept clean.

This Ralph’s location only does self-​check out starting at 11:00 p.m. until 1:00 a.m. Since so many people have problems during self-​check out the people aren’t there to help you out since they are helping everyone out.
This is a significant thing for someone who does grocery shopping between the hours of 10:00p.m. and midnight. Now I know why everyone i my church goes to Von’s or Sprouts.
They also don’t have any off-​brand breakfast cereals. Their meat and produce department is great though.

This is my favorite neighborhood grocery store. I typically shop at «Growers Direct» on 17^th & Newport for my produce then go to Ralph’s for everything else. The store is clean and the staff is super friendly! Especially the employees who work in the meat department, they are always so helpful and nice.
If you have a club card you get discounts on certain items, you can make an account online to load free coupons onto your card, and the best part is fuel points! You earn 1 point for every dollar spent.
100 points = .10 cents off/​gallon
200 points = .20 cents off/​gallon
This is a monthly program and definitely helps with the insane gas prices nowadays.
They just built a Starbucks inside this location as well so that will be a nice feature once it opens.
There is also a pharmacy, deli & sushi station. Can’t go wrong with Ralph’s!

This review is for the sandwich making area and the (female) creepy employee sitting out front staring down all the customers ONLY. The store otherwise is clean and well stocked. They even had sales on most of what I purchased.
Now, the sandwich making area… wow. Two employees chatted while they peeled veggies, another was making the display look nice — all while they completely ignored me standing there waiting to be helped. I was the only customer in their section and after 2 – 3 mins of ZERO acknowledgement I just walked away. I’d save $$ making my own sandwich anyway. Nice customer service!

Love My Neighborhood Ralphs… I come to this place about three times a week. I have gotten to know some of the employee by on a personal level. Its nice to shop at a place where they know you by name and so friendly. Always helpful! I have never had a bad experience at this location like others have.

Let me just say that I have never Unilocaled before. I’ve been a server for 8 years and I hate how self important and inaccurate Unilocal reviews can be.
That being said, I got treated horribly by multiple members of the staff at this location. I bought a bottle of Tomatin 12 year scotch on my way home from work along with my weekly groceries. The scotch was in the box and when I went through self checkout the attendant didn’t de magnetize the black alarm cap. I realized this when I got home. I thought maybe the cap had been demagnetized at check out and tried to remove it with no luck. I called the store and told them that I couldn’t find my receipt, which I couldn’t. I ran multiple errands on my way home and couldn’t find my receipt anywhere. I asked the male manager on the phone if there was anything they could do for me considering they were the ones who messed up. He was abrupt but he told me that if I came back in and the cashier who took my ID remembered me, then they could take it off.
I drove all the way back and when I arrived back at Ralph’s every single employee I encountered was beyond rude. And the manager that I needed to speak with left me at the front for 10 minutes, just standing there. When he finally came over he insisted that my cashier didn’t remember me, it had only been two hours. I have bright red hair, tattoos, and she even verified my ID. And she said this without even looking at me. Then the manager told me that he couldn’t get it off if he tried because I had already tried twisting the security cap off. I corrected him and pointed out that that was a blatant lie. I’ve worked in bars for years, I know that all you need is a magnet. After I told him that he sighed, rolled his eyes, and told me he would remove it just this once.
My biggest problem was that there was no apology for their blatant mistake, only misplaced and unnecessary attitude. I’m nice to dumb people for a living. I know how to treat the people who pay me. This manager was a flat out asshole to me. I’ve never stolen anything in my life and he talked to me like I was stupid enough to shoplift and then come back to the store. He even went as far as to say that it was my fault for not checking that the cap never got removed? That would be like me telling one of my tables that it was their fault I forgot to ring in their food or drinks. I’m never shopping there again, and I’m deeply insulted by how I was treated and talked to here. I’m never shopping at any Ralph’s location again and absolutely plan on calling their corporate office.