Restoration Hardware

After reading the reviews I was nervous to order from them. Last weekend my husband and I stopped into the East Hampton store we dealt with Peter who had a lot of patience with us and was soo very helpful. We ordered a dining room set, I was delivered within a few days, and the delivery service was excellent. Thank you R H I will be stopping by to order from you again !

I had a great experience with the manager, Tonya, at this location. She was fabulous and helped me resolve a situation with my account, which saved me a great deal of money. I love shopping at RH, but will be making this location my home base for all my home furnishing needs. Thank you, Tonya!

The end board of my daughters bed has broken :/​for the money we paid I expected it to be much sturdier but I will be calling to see if there is something they can do. My biggest issue is not Restoration for kids. My problem is the adult Restoration Hardware is SO blah. I look at the kids section and I think WOW the adult store could really take note from the kids section. It caters 75% to men! Everything is dull, manly, blue, tan, brown, grey, just blah. Modern I know, I get it, but can a girl get a little pink, or lavender, even some frilly white would be nice. I seriously wish I could order king size off the kid section. Mix a little of that modern shabby chic in and I 100% know Restoration Hardware would skyrocket in sales. Take some of that beautiful children style (even the furniture), mix it in with the adult, and you have yourself a gold mind my friend. It’s a waste in potential is all I am saying. I hope someone reads this high up in the totem poll and light switch goes off because I am so serious about wanting that kids bedding in king size. Please. :)

This is one of the places I won’t buy anything that requires a delivery. I ordered a light fixture. The first time it arrived, the fixture was broken. I returned it in store and asked them to order another one for me. Only parts of the fixture are arrived. I have to call again for the other parts to be sent.

Used the store in Costa Mesa Ca. Called first and thought they had gone out of business as the first two calls on a Friday afternoon rang 20 – 25 times with no one answering. Called Newport and they said the store was still open. Finally answered couple of hours later and I inquired about a robe and wanted to know if they had it in stock – Liz told me they did. Went Saturday and after waiting 20 minutes for help, of course the robe is not in stock. It is for a birthday present so I was forced to buy something similar but not what I really wanted – got a gift receipt so may be able to exchange at different store but really felt like this took way too much time to be disappointed.
RH needs to be a bit more customer oriented – felt like I was imposing trying to buy a $ 300 item.

Small but lots of fun to check out their staged areas. I wish they had a larger showroom/​display section so that you can get a better idea of the depth of items they actually have.

Now I haven’t shopped in this store before but my first experience wasn’t good. Looking to order drapery hardware brackets but needed the projection. Not usually a difficult question when ordering hardware but it was with Restoration Hardware.
No projection dimensions online, so I called customer service. Could only give me the overall dimension but not the projection for the rod, it would be 72 hrs to 10 days, REALLY! Also I tried to explain the measurement I needed as many ways as I could think of but I don’t think this person really understood what I needed.
So I called the store & asked if they could physically measure it for me. They explained to me they couldn’t because it was framed in in a display and they couldn’t get to the brackets and that it would be the same 72 hrs — 10 days for an answer.
I didn’t have the time to wait so I drove down to the store myself to see if there wasn’t some quicker way to get the measurement. What I found is yes each hardware collection has a frame around it but there is no case or glass around them to prevent someone from measuring them. I had no problem measuring the bracket myself.
I don’t understand why someone in the store or in customer service couldn’t have done this for me. The best solution would be if this information was on RH’s website, it would have saved me a lot of time.

Great items in a huge location. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. The store is also kinda dark which is weird. I want to be able to see their furniture etc. in brighter light so I’ll be able to see what it looks like in my own home.
Prices are also high, so don’t be going in here looking for discount furniture. There’s none to be found within these walls. Even the stuff on sale.

2 review??? Really? WOW! Im not sure why bad reviews. I just bought the new Sectional sofa Cloud, even when they told me that no returns because the special fabric I choose, I wasnt happy with it and call customer service, right away with no questions ask, they said… U want to choose another fabric? Or money back? They even return the shiiping $ 200, WOW! !! Great experience witht hem. Love them! Coming back for sure.
Thank you

HORRIBLE ON LINE ORDER EXPERIENCE! WILL NEVER ORDER FROM HERE AGAIN. ORDERED 2 outdoor umbrellas for a pricy amt and they have been now backordered for the third time since May, 2015. Now they are telling me they might arrive in Sept. Appalling. I would cancel it but they claim it is a special order and I would lose ½ the cost. It would almost be worth it to me I am that mad. Appalling way to treat customers who pay good money for their products.
Then, they have the gall to not inform me that the item is back-​ordered yet ONCE AGAIN each time so I have to call and find out the bad news.
Absolutely awful.

I love the brand and the product, I just don’t like how a lot of the employees here dismiss certain in-​store customers because — what I’m guessing — I appear to not be shopping for actual product.
On a few occasions I talked to employees and asked them questions about certain products, but they talk to me in a way where I’m not taken seriously or I’m perceived as not a «buyer» of their product.
I’m kind of glad that the online store exists because the pretty sizable purchase I just made on RH bathroom fixtures, linens, and amenities definitely wouldn’t support this location’s profits due to service or lack thereof.
They seriously need to be trained to not be bias or profile their customers coming in.

This review is based on the customer service inside the store. I went to the South Coast Plaza store to see a table that I saw online and was going to purchase. Not one person even approached me to see if I needed help. I walked around for about 10 minutes and as I was leaving the store, I looked to an associate on her iPad and said «I’ve been here 10 minutes and not one person acknowledged me, is this normal?» She said that she didn’t see me. I explained that I had been through the whole store and passed by at least five different sales associates. I had money to spend and was very disappointed that I was snubbed. I hope that Restoration Hardware reads these comments because this tends to be the consensus from many potential customers. Or… they just don’t care. I did end up buying online, but after reading the continual reviews of «snubbed» customers, it tends to look as if RH doesn’t «need» to care about the customer service as people like myself will still buy their products. I hope something changes soon…

Horrible service, literally none!!! Walked in and not even a welcome. Was in the store for about 20 minutes and not one person offered to help. When I did ask for help after I waited in line for nearly 10 additional minutes the lady just rudely said we are all busy right now. Wow!!! Really there were maybe 10 – 15 customers in the ENTIRE store. The most saddening part is that we are frequent loyal customers that spend a well amount with this business, mostly online. Customer service is HUGE to me and I absolutely love the décor available here however I will definitely think twice before I spend another dime here. Sad sad sad.

After eyeballing sofas and dining tables on their website my husband and I decided to visit the store today.
The store is lovely, clean, and well maintained. Two employees asked if we needed any assistance, and one of them, Catrina, was super helpful and polite. Saw other employees walking around while we were looking, and none of them even looked at us.
I am a bit unsure if their prices match their products, which is not a store issue, but a company issue. I also find it hard to believe their tables are solid wood, yet the wood is not sealed, meaning they can warp and crack if liquids spill or moisture collects from a cup. That is a bit shocking considering the price.
The sofas were comfy and appeared nice. EXCEPT for one Maxwell leather sectional sofa which was just odd. It literally looked as if there were at least 3 different leathers used on the sofa. The coloring was so inconsistent and not just a little bit. The corner of the sectional appeared an espresso or ebony color and the rest was at least 3 shades lighter and a reddish color on one section, and a orangey leather color on the opposite side. So weird.
All in all, we were pretty satisfied with the store though we did not purchase any products… yet.

How unfortunate that something of such a high caliber according to their standards has such poor customer service and is not even able to greet you when you walk in.

Don’t believe their furniture color swatches!
Daughter in New York bought a $ 900 «Parsons» table in «Weathered Oak» finish. The store sells you a 6″ square color swatch for $ 20 of actual wood, stained and finished, supposedly the same as the table you will buy — sight-​unseen because they don’t have any stock in the stores.
Trouble is, the swatch does not even remotely resemble the color and surface texture of the actual table that finally shows up. The swatch is smooth and richly colored while the table turns out to be rough and with about half the stain color of the swatch.
If you relied on the swatch to make sure the table will match your décor, tough luck. It won’t.
If you make matching oak benches (not available from RH) as I did for my daughter in New York, and buy custom-​mixed stain to achieve a near-​perfect match to the swatch, only to find out that your benches don’t come close to matching the color and surface texture of the actual table, you will be as teed off as I am.

This happened a week ago and I’m still pissed everytime I think about it. And I won’t go into the whole story but we took back a few items that we got as wedding presents and it was slightly complicated because we weren’t registered there. Things started off ok but this man that was helping us (I wish it could remember his name) was balding, short, wearing a grey v neck sweater late thirties early forties… And was the absolute subtly rude person I’ve ever been helped by. I just wanted to run out of there.
I was being very calm and laid back. I wasn’t getting frustrated or upset because there were a couple complications with the return. He seemed to be getting all worked up and annoyed… Why? Because he was doing more than skipping around with an iPad? Sorry dude it’s your job! When I told him my address and there is a ½ at the end because I live in a duplex and he laughs under his breath! Wtf ! I couldn’t believe it!
The manager came to help him and she was blonde and very very pleasant. I wish I could remember her name! Anyways… Her and another associate (ryan who was very helpful) figured out what needed to happen. Things were fine! So now the fun part! We walk around looking for something to exchange it for. We ended up getting an old fashion iPod Dock… There was a misunderstanding between my husband and I and we ended up needed the smaller version because we were gonna put it in our kitchen and the sales associate seemed so pissed off about it!!! All he had to do was say something in his radio and the stock people bring it. He didn’t even have to go back and get it! Again, this is your job. It was awkward and so I said «sorry! We’re really making it hard for you! haha» and he says (without smiling) «yeah no kidding»
Screw you. I’ll never be back. So rude. One star for the iPod Dock. It’s awesome.

Walked by and saw a chair that my neighbor might be interested in. Went in with DH to take a closer look at the chair.
A male salesperson with an iPad walked by without even as much a glance at us.
Next to us was a lovely young Indian lady trying out a sofa set. He walked past her too.
And he also walked past a Hispanic father with a stroller checking out a dining set.
BUT he greeted warmly a caucasian woman standing by the door on her cell phone.
We left immediately. Plus I decided not to tell my neighbor of the chair.

I’m a big fan of Restoration Hardware, but I only shop online because the store always frustrates me. I’d much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together.
We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured… why not? Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at.
While perusing, I found a pretty cool phone case that looked like a book. Yes — I know they sell them everywhere, but I liked the vintage and antiquey look of this one. As with most things I pick up, there is no price. I bring it up to the cashier to inquire further and see if the have the item in any other color than red.
Salesman: Can I help you?
Me: Yeah, do you know how much this is and do you have it in any other colors?
Salesman: Why, do you want to buy it?
Me: Well not this particular one, but I’m interested. How much is it?
Salesman: It only comes in two colors.
Me: Okay, what colors?
Salesman: Why, do you want to buy it?
Me: I’m thinking of it, but I want to know how much and what other colors.
Salesman: It only comes in two.
Me: Which two?
Salesman: So you want to buy it?
Me: What colors and how much?
Salesman: It depends on what color you want.
Me: Well what colors do you have?
Salesman: Do you want to buy this one?
This convo went around in this same circle one more time before I said forget it and walked out out. Again, I left pissed.
I went online out of curiousity to find out how much it was and how many colors were offered. It turns out that it was $ 24.99 and it came in five different options. This is why I ended up buying one off Amazon.

A useless store unless you like watching meticulously «casual» salespeople help idiot housewives and too-​rich college kids pick out an antiqued nickel knob or distressed wood coffee table direct from China.
We actually joined the rich co-​eds and trophy wives to look at a pendant lamp but, alas, this is a «lifestyle store.» Guess what that means??? Remember all that crap that’s on the website you actually came to the store to see in person? Nope, not possible. However, one of those meticulously casual sales attendants is totally willing to spend an hour showing you the web page (again… argh…) and discussing the «coolness» of it with you.
What a waste of time.