Rick’s Two Hour Cleaners

I would avoid at all cost. I dropped off two work shirts and they both came back wrinkled and uncleaned. I am almost sure they just threw them in the dryer because both shirts are extremely shorter than they were previously. I will never be going back here. 2hour cleaners is also a joke. They told me it would take 3 – 4 days to complete two shirts. Never again.

Okay. I got a killer deal on some work pants for a new job. I needed them cleaned and pressed ASAP! As I was starting a new job the next day. Do I really have to get them cleaned? Yes. That vintage dusty smell can be smelled from a mile away. And that wasn’t the first impression I wanted to make.
So, I was super stoked that I found Rick’s and that they were on the way to the new office and that I could drop of my clothes in the morning and pick them up smelling awesome and looking super pretty at the end of the day.
Were they pretty? Yes.
Did they smell like they were cleaned? NO!
I paid $ 36 dollars for 3 pairs of pants, 1 shirt & 1 dress. To be ironed/​pressed.
I realized this the night before my new job.
I febreez’d away and I was totally fine, and so were my clothes. And, I still have a job.
But, they didn’t clean my pants. They lied. I was cheated. And that’s that.
I braved through the bad reviews. But, I really should’ve listened to everybody else.
Never again will I pay 36 bucks to have my clothes pressed. What a rip off!

Do not trust your nice clothes here! I gave them a try as they’re very close to my new house. Big mistake. I got a $ 350 Theory work jacket cleaned there and the fabric is now slightly pulled and it feels like stiff cheap polyester; it’s ruined and when I brought it in and showed them vs. another I have of the same jacket, they would not help me replace it or do anything about it. I don’t know what on earth they did to my beautiful new jacket. I’m also pretty sure some of my pants and shirts got a little shrunken too. WHAT A HUGE MISTAKE TO TAKE MY EXPENSIVE CLOTHES HERE!!! Wish I would have read the reviews first.

We’ve been coming here for years because they are around the corner. The price is reasonable. Cheaper than other dry cleaners around here. We tried Fairchild because it’s closer to me but even with coupon it was still more expensive than Rick’s. They do a ok job for regular cleaning but not too good with removing tough stains. They will redo it if you ask them. Alternation is a bit pricey because I believe they have to send them out and therefore takes longer. Curtains and leather jackets are extremely pricey but I didn’t try other places so I don’t know how they compare to others. We had 1 or 2 item missing over the past 10 years but they found it later. Overall they do their job but not outstanding.

Why didn’t I read the reviews before I went? It’s down the street so it’s convenient. I took in two skirts, same ones different colors. I’m very short and these were super long so I need maybe 6 inches taken off. I told Timothy that because the skirt had an over skirt and under skirt I wanted the under skirt shorter and he seemed to understand. I tried on the skirt and HE pinned it. I asked him if they were going to press the skirts and told him not to because the over skirt is a crinkly material and doesn’t get pressed. He said no they wouldn’t. $ 22 a skirt-I’m not totally sure that’s a fair price but since the material is flimsy I kinda get it. He said a week, which I wasn’t happy with but fine. My mom picked up the skirts and when I tried them on somehow, miracle of miracles, the skirts were LONGER than before. So I look at the hem and can tell something was done. And I look at the skirt and it looks like it had been pressed but it’s hard to tell because it’s wrinkly. I know that sounds funny but the lines were sharp. My guess is they didn’t take enough off and then pressed them which stretched out the fabric. So I called and talked to a girl and told her. She told me they were closed Sunday and bring them Monday. I did and Timothy was there. He didn’t seem happy to see me. I tried on the skirt and showed him. He didn’t put his cell phone down. I tried to talk to him about it and he didn’t seem to care. He told ME to pin it. I was pissed. I couldn’t because of the material and besides that’s his job since they screwed it up to begin with. Finally he put the cell down and pinned it. Wait another week. Wasn’t ready. Came back again and he was there. He saw me, turned around, grabbed a plastic grocery store bag with my skirts in it and handed it to me and walked away. Such horrible service, no apology, and I will never go back.

I was going to this cleaner for the past 10 + years. Lately, the service has gone downhill. Would be told the cleaning would be done on one day, and we would go, and they said it would be ready the next day. This happened on many occasions. Most recently, I had some clothes I needed tailored. They charged me $ 15.00 which I was fine with. Then, my fiancé picked up a dress and he was charged $ 25.00 when I was quoted $ 15.00. I went back and told Tim I wanted my $ 10.00 back. He refused. Said he didn’t have my current phone number to call me to let me know about the different price — which the gal wrote down the first time I had tailoring done. I told him he should have waited for me to come in for the difference in price! My fiancé also had clothes to be picked up. Tim said he couldn’t find — then asked my fiancé if he was sure he dropped them off at this place? REALLY? Then proceeded to find them. Oh, the shirts had 2 creases in the sleeves instead of 1. And my new cleaners charged me $ 8.00 for the tailoring. We will not use them again. I don’t normally write bad reviews. It’s not about the money — it’s about me getting a quote of one amount and being charged another without my authorization. Thank you

I adore these Dry Cleaners because their prices are reasonable and they deliver results in an efficient time. Their staff is very friendly too! My clothes get great treatment, and my office staff have all started bringing our work linens here to get cleaned between various work events.

I was looking for someplace other than the bevy of dry cleaners on 17^th Street. These guys are right next to a nail salon we go to often so we thought to give the a try… after the first time somewhat okay, the next time my white shirt came back dirty… seriously! It had a stain on the neck area, and a pair of pants were barely ironed. And everytime you go in the place is dirty and when I told them I had a problem, the response was a convenient look like, «I don’t understand English.» She asked me if I already wore it… and I said no and was going to bring it back but there was NOTHING in her that told she cared or was sorry for the problem, so what’s the point of getting the shirt redone… DO NOT GO to this place. Stay away… don’t even look at it from the intersection.

This place was the worst! They ruined my clothes & then told me to leave for complaining. WTH! Obviously the recent 5 stars is a fake. C’mon seriously, «Jonathan S.» & «Jonathan T» written on the same day? I would never come back to this place ever again. Very Bad Service

Horrible customer service experience. I usually bring them my suits to dry clean and one time brought them pants to alter. The alteration i had them do fell apart after 3 months and when i brought it back to them to fix, they wanted to charge me for their low quality work. The worker was rude and told me he didn’t want my business after this experience.

I wish I could give Rick’s Cleaners a –5 rating. I dropped off 5 dresses last week and when I went to pick them up, the most expensive, formal dress was COMPLETELY RUINED with huge cirucular bleach spots all over it. Of course, they blamed me and swore up and down that the dress was like that. The worst part about it was I had to go back to Nordstrom and buy the exact same dress again for a wedding 3 days later. I’ve never felt so cheated or lied to. DO NOT GO TO THIS CLEANER if you want to see your nice clothes prestine again.

Horrible customer service and the shop is dirty and extremely messy! Took a blanket in to get dry cleaned on Saturday and was promised it by Monday. Went in monday and the woman working could not find my blanket anywhere and asked me to come back the next day when the manager would be there. Went in Monday morning and when they finally found my blanket they asked me to come back later saying it had not been dry cleaned yet. When I shared my concerns with them, they said «what is the big deal, just come back later.» Horrible customer service!!! Not recommended at all!

I was looking for a new dry cleaners and someone to do my alterations because the guy that I go to kinda pissed me off by not having my dresses ready in time and he forgot to do two things to two dresses and still charged me for the service… So, I was driving by and stopped here. I wish that I would of read the reviews prior to coming. I can’t say that my experience was bad. I will say however that I was annoyed by the fact that whoever the guy was helping me lacked good communication skills and the business hours he quoted were in fact wrong…
So, the dress that I took in to get taken in a bit and my vintage dress coat have been sitting in this spot now for 2 weeks because I was told that they closed at 4PM. Well, that is not the case. I had a day off yesterday and I rolled in to pick them up. I was greeted by another guy. I forgot my ticket at home but they found my items by entering my last name in the computer system. I asked about the cost of the cleaning because I was also given the run around my first time around… Basically things start fairly cheap here. Like $ 2.50. Of course nothing that I do is really cheap because I spent far more than that for cleaning… It was $ 10 to clean my coat and $ 12 to take in a dress that didn’t have any lining. So, yeah. I think that the alteration is pricey. I usually get a dress taken in for $ 10 at Liz’s Tailoring in Costa Mesa. In short they don’ close at 4 and they are also open on Sunday’s which I was told differently. They close at 7pm and on Sunday they close at 3… They should perhaps have a more informed person working here. They may of gained a new client. For now I shall remain faithful to Liz’s but I am still on the hunt for an alternative cleaner.

***STAY AWAY*** Unfortunately I can’t give less than one star. If you would like your clothes back I would suggest taking them elsewhere.
I tried this place one time and only dropped off a single item. It was an Italian dress shirt I purchased while visiting Florence not too long ago. I return to the store after they told me it would be ready to pick up. The lady at the counter tells me it’s not ready and to come back the next day. The next day I come in and they don’t know where the shirt is. The lady asks for some time to find the shirt and assures me they will find it. I leave my number and after a week haven’t heard back. So I go to the store again and talk with the manager. Again I leave my number and again another week goes by without a call. I go into the store and they try to give me a dress shirt (I’m assuming another customers) which isn’t mine. I then bring them a photo of the shirt so they know what to look for. Another few days go by and nothing. The manager finally talks to the owner and they decide to offer me $ 40 for a shirt that cost well over $ 100. I tell them that isn’t good enough and he tells me I’m S.O.L.
So after a month of having Rick’s employees avoid me I’m offered $ 40 for a shirt that costs 3 times as much and isn’t replaceable (unless I fly back to Italy). I understand businesses make mistakes but they should own up to their customers and make up for their errors. Avoiding customers and losing/​stealing their personal property isn’t what I call running an upstanding business. So as I said before, STAY AWAY.

These guys press my shirts and pants weekly … and do an OK job. I consider dry cleaning /​having shirts laundered one of those luxuries you give yourself when you finally admit you’re an adult. They’re quick and cheap and local — but they also have a tendency to lose items once in a while (I’ve sacrificed a shirt or two here), don’t do so well batting against stains, and frequently return shirts with scorch marks (when the press hits a tag or something).
Still, the owner is great about admitting fault and giving discounts when they botch the job, and he makes an effort to know his customers — the sort of thing you get from a local business. Also, seems more reputable than some of the other dry cleaning places nearby — all of which, honestly, sort of scare me. So, until I’m ready to step up to Martinizing, I’m sticking with Rick’s.