South Coast Plaza Security

I’d like to bring to your attention that on April 23, 2012 at 3pm near
the Sony Store… There was a security guard that approached me, as I
was trying to send a few work related emails out while my wife and kids
shopped in your mall… Asking me to unplug my wireless internet device
from one of your wall outlets. He stated that the reason for this is
because the outlets were to be used by the cleaning crews. As I try to
give him the benefit of the doubt regarding this logic… I do
understand that if I was using the plug and causing a safety issue in
which the cord could be tripped on by a customer — I would completely
understand, but this outlet was
behind a seating bench and out of the way from any bystanders that may
walk by. The other issue I have with this is that my family frequents
your mall constantly and I have used this SAME plug in the same exact
location several times while being observed by other mall security and
not once was this an issue. I am very disappointed in the experience
that I had today at SCP. In general I would hold off on sending any
complaints regarding minor issues, but as I continued to shop with my
family the rest of the day I could not let go of the fact that a simple
accommodation as using one of your wall outlets raised such an issue
with this mall guard.
If this is a policy that your mall has, then I apologize for not
adhering to that rule, but I would use discretion in approaching any
patrons that are utilizing your wall outlets in a manner that does not
pose any safety issues to other customers. Perhaps if he had explained
to me the reason and allowed me to complete what I was doing or offered
me a few minutes to plug into the wall to charge my device… That would
have been acceptable, but to stand over me and wait for me to unplug
from the outlet is not the experience I nor anyone should have to share
with you. Believe me… I have posted this mishap on several social
networking sites and I will continue to do so as I just can’t believe
that in a mall as distinguished as SCP with the average shopper ranking
in the high end of the disposable income spectrum… Would have a rule
as stingy as this.