Staples Copy & Print Centers

This review is for the copy center. I understand that it is dec 19^th and you are overwhelmed with Christmas card orders, but when I approach you and ask to print out ONE 5×7 image off an email, then I don’t think it’s unreasonable to take 15 seconds out of your day to do it, instead of telling me to come back tomorrow, especially after another sales associate already told me to email them and had me wait around for the confirmation email. Also, there was a lady there complaining about the awful quality of her Christmas cards (which I didn’t see), but I did witness the attitude from the sales associate after she politely asked that they get re done. Soo all in all, I’m done with this copy center and will go elsewhere.

do not leave your holiday packages, or any mail, here to be shipped. the packages are getting stolen before they are even leaving the store to get delivered. they do not care! it is unclear as to whether it is employees or patrons stealing the packages. they leave them where anyone can get in and take them… staples is not even apologetic at the loss. go somewhere else!

Incredibly incompetent associates running day to day operations. I sought help from a website order, their resolution is «call the website». Not an ounce of initiative to help me in store. They had the gall to have me standing there with
representative over the phone while each «associates» pass me by.
Thats why brick and mortar stores are slowly declining to the ground. you won’t ever see me come back here «staples».

This is the second time I’ve come here for enlargements and definitely the last time. My first experience was enlarging photos to 16×20 for one of my clients and the pictures came out dark and foggy which they claimed was due to my photos. So much for quick and efficient. I ended up using the same photos, ordered them elsewhere and they came out perfectly fine. It was money out of my own pocket since they wouldn’t give me any compensation for their bad print quality. The second visit was to get a schedule enlarged but they claimed I’d have to come back tomorrow to order it because they didn’t have time. Why can’t I leave it now and pick it up tomorrow when you «have more time»? So annoying, will NOT be returning to this location. The employees in the Copy & Print Center have no idea what customer service means, at least have a better attitude.

Another store filled with lazy, unhelpful goofballs. I hear staff joking and singing as customers search for help. this print center is run by a complete jerk unwilling to do anything more than point to machines and claim to know nothing of her department. What to expect when a store hires trash from the sewers?

Awful customer service. I’ve had problems here three times. No one cares. They all act like they’re waiting for someone famous to come in to shop. News flash… every customer should matter. I came in looking for a pink calculator. They didn’t have it and the guy looked for it online. Apparently they didn’t have it in their website. He told me to come back a week later to see if they would have it then. I asked for the skew number so I would get the right calculator and he gave me attitude about having to write it down. I hate bad customer service. I now prefer Office Depot which used to have terrible customer service, but now has some of the best service ever. Staples should take a page out of their book.

I have been here many times, my most recent trip involved a stop at the copy and print center for some color printing and the regular retail side for a return and purchase with price match with amazon. The copy print center was taking order for completing next day but the sales assistant offered to show me how to do the self service and also offered a loaner print card. I really did not want to bother with obtaining another card for my wallet so it was nice to be able to use theirs temporarily. Then when it came time to pay she called the manager over to price match amazon on an sd card. I got a great deal and they offered it with smile. thank you.

Tried to order printer online through another location. Because it was in processing mode for 2.5 hours I had called the other store & been given the run around. Just 1 call to staples in Costa Mesa. Confirmed in stock & matched the online price. In & out in 10 min. Thanks to Gary & Sarin for «Making that so easy» on a holiday weekend.

I was at Staples on 17^th Street in Costa Mesa and spotted a Dell computer that was on sale. Since there were 2 computers out I wanted to make sure the computer on sale was the same as the description. The salesman from the tech department assured me it was a Dell touch screen with 1Tb and 8GB. He even told me that since I had a touch screen I would want the insurance. So I went for it. When I got home it was not the same computer. No touch screen 500GB and 4GB. Thinking they simply picked up the wrong computer (I hate to think they did it on purpose) I took it back and got a song and dance. The computer I thought I was getting assured by Gary was actually $ 699. Not happy.

I am very unhappy with this location. There are a lot of employees here and no customer service. The intercom continues to ask for assistance on the phone.

This Staples has horrible customer service. Recommended something I can’t use and won’t accommodate my return under unfortunate circumstances that are beyond my control. I’ve spent alot of money at this store and will not ever return. They seriously need to work on there Customers Services skills.

***Review for Easy Tech dept***
Saying i had anything less than a 5 star experience would be a lie. The tech department at this location is impressive to say the least.
I have been chasing an intermittent (read:impossible for me to diagnose) issue with my PC for a couple of years. Finally resolved to pay a «pro» to do it. I can tell you that i really did get a pro at this Staples location. Bruno is fast and skilled, and very professional.
In the course of my misdiagnosis, i suspected a hardware issue, then a software issue, then a hardware issue… turned out to be deeply rooted software issue. I don’t think i would have ever figured it out.
Not only did Bruno figure it out quickly, but he was a day ahead of schedule and followed through with all services promised. I was presented with the information about the problem, which allowed me the opportunity to choose the best course of action for my budget and needs.
I’m very satisfied. Hats off to Staples and Bruno who heads up the Easy Tech Department. Thank you!

I ordered color copies, they were prepared properly and on time! And the price was competitive.
Thanks Staples!

A new toner cartridge $ 90.
Time to find my item 2 minutes.
Time to check out 9 minutes and counting.
I’m writing this review in line and I still haven’t reached the cashier. Meanwhile the manager, Diego, is just walking around not helping anyone.

I hate to give this place 3 stars as an ex-​Staples employee (in my teens)! I actually worked the customer service desk and did returns/​exchanged (back to school season is NO JOKE, lemme tell ya!)
I just haven’t always had the greatest experiences here. Thinking back, I’ve been directed to the wrong areas, told they were out of stock on things and then ended up finding it myself, and the online reserving is a joke — let me elaborate:
I reserved some toner online around 6:30PM and was told by
that it was guaranteed to be ready in 2 hours. I was working late and needed the toner for a tradeshow the next day. VIT (very important toner) would be an understatement. Well, two hours passed and I knew the store closed at 9, so I dropped in on my way home from work to pick up the toner. When I got there, not only was my order not ready, the manager said they «hadn’t even been online all day»…uhhhh…and then when I said I needed a very common micro-​USB charging cord without even looking for it he just said «Yeah I doubt we have that.»…uhhhhh again… it’s super common. So he flagged another employee over and of course he found one for me in like 3 seconds flat.
I mean, you know what to expect from Staples, they’re all the same — clean, well organized, usually stocked — but when it comes to brownie points aka Unilocal stars, customer service is how you get rated, and unfortunately, I can’t give out more than 3.
LAST BUT NOT LEAST: ALWAYS check prices online at
before you go to the store — ⁴⁄₅ times the online price is cheaper and they will honor it in store!

Since this Staples is 4 blocks from my house, I have spent a lot of time and money here! I know that as a company, Staples has had some rough patches but this store is just great. Everyone is super helpful and nice. The copy and print department is always fast and does a good job.
Today I went in looking for a new router and Bruno helped me. Since he was from the tech department, I was able to schedule him to come to my house today and hook everything up. He was beyond helpful. I can’t say enough about how professional and smart he was!
Thanks, Staples!

Staples isn’t exactly known for their service, I get it; but this one is REALLY SLOW and unhelpful.
They also have a knack of being out-​of-​stock of every item I want, and I end up having to go somewhere else or get something here that’s inferior.

I cannot say enough about the Costa Mesa Staples on 17^th Street. I am not only a customer of Staples, I am a fan!
The tech department and overall service I receive at the Costa Mesa Staples is beyond expectations. I was in the store this afternoon and Manny at the tech desk took customer service to a new level.
I would recommend this Staples and their tech desk to everyone!
Thank you Costa Mesa Staples!

Honestly, very very great staff out here. I recently came in here to buy supplies for my fashion portfolio. I thought I knew what I wanted, but I couldn’t find the perfect fit amongst the vast amount of choices. When I told one of the employees what type of portfolio I needed to put together, she knew EXACTLY what I was looking for and showed it to me within a matter of seconds. I was very thankful, and it was apparent that she has a very good knowledge of what they have at that store. I proceeded to check out and had a friendly conversation with the cashier.
I came back here a few days later, and a Hispanic girl & spiked hair white guy from the copy center helped me print my photos out for my portfolio. The white guy seemed a little aggressive at first, but in the end, the both of them were very nice, and the prints turned out great.
After moving out to Newport for one week, they were the first business to make me feel welcomed out here and I really appreciate that.

I LOVE the staff here. They are so helpful. They have fixed my computer at a moment’s notice and are always well stocked with any office supply I might need. Copy station is rarely too busy .
Staples has what you need when you need it.
That being said, everything is WAY overpriced and you can usually get everything cheaper elsewhere. It’s a corporate policy so I can’t fault this store in particular.
THIS IS IMPORTANT:
Will honor competitors prices!!! So you can still get the convenience and service, just remember to bring in an add or a website with the item you need and the selling price at the other location.