Tesla – Costa Mesa

If I had the option of a zero star I would give it. I showed up on time and checked in for my 10AM appointment. 10:45 rolls around and nobody has spoken to me in the lobby. 11AM rolls in and I tell them I’ve been waiting an hour and have an 11:30 meeting to get to. Finally get my car checked in and they’re all we don’t have loaners but can drive you to Enterprise for a rental… mind you it’s now 12:30. This place was very unorganized and really failed at communicating between their associates. I’ve had BMWs, Mercedes in the past and every time I’ve made an appointment for service, there’s a service manager dashing out their door to greet you and a loaner vehicle waiting for you right after…

Horrible!!!

I had a problem with my driver side door handle. I went in without an appointment and even they were super busy, I received an excellent service. Service manager was really helpfull.
Thank you Tesla for having this quality team

Very cooperative, helpful and accommodating. Prompt in returning the calls and adjusting the meeting according to my schedule. Great experience in buying tesla x model

Although we like the car, our experience buying Tesla has been far short of what we expected. Customer service very sub-​par, other than our delivery which was fun (even though we drove to Santa Barbara to collect the car rather than pay $ 750 delivery fee!)
Santa Barbara said there were 4 jobs they had not had time to do on the car before delivery (which seemed like an excuse because they had the car as a loaner for over a year and we ordered it 2 weeks before we collected it). So at our delivery appointment (¹⁄₉) they gave us a «due Bill» and said contact your local service center and they will fix the car for you. Called once to Costa Mesa Service center (¹⁄₁₁) and left a voice message and got no response. Called again later the same week (¹⁄₁₄) and spoke to a person who said «Julie» handles that and she will call you back — so far no call back.
¹⁄₁₉ — My husband called them back again today and was told that they will have to call him back because there is «something wrong with the paperwork».
Hope things improve because so far very disappointing customer service experience which is not what we expected!

I have YET to bring in my car to the Costa Mesa Service Center and I will update this review once I’ve actually brought the car in – on JANUARY 29! Yes, this is December 21 and I have to wait a month to bring the car in. First of all, most of the people who own Tesla’s are fanatics about the car, I am not. For a $ 100K car, the quality isn’t there. I still have a BMW and a regret not just getting another BMW, or Mercedes, or Range Rover. you get my drift. Other than my buyers remorse with this car (hard to get in and out of, things broke the first couple of weeks, SuperChargers are WAY slower than advertised, they don’t tell you that you should only charge your car at 80%… the list goes on and on) the thing that irked me with the Costa Mesa service was the «journey» I took to make the appointment.
I called the main Tesla support number two weeks prior to setting the appointment and the space cadet on the phone didn’t know where Orange County was — or even Newport Beach. She was trying to give me the number for the service center in Torrance. I heard her ask a co-​worker «where is Newport Beach?». After what seemed like an eternity they gave me the number of the Costa Mesa Facility and I was transferred. As I saw someone else post, the call went to voice mail, hence I left my name and mobile number (and I repeated myself). Guess what? No call back. I got busy with work and to my surprise when I called today it took forever to schedule the appointment, The guy on the phone asked for the last 6 digits of my VIN. I opened the Tesla app on my iPhone and read it to him and he said «that can’t be it — it should be listed at the top of the screen — I told him that is what I saw. He then asked for my Phone number, and when I gave him my phone # — the only number Tesla has — he couldn’t find me by that number and asked «did you use another number?». I said, NO, I only have a mobile phone. Then I gave him my name and he still couldn’t find me! At this point I went out to the car to get the VIN and guess what?! The last 6 digits were what my Tesla app had displayed and he had previously told me was WRONG. I mentioned this to him and he just ignored what I said vs. saying, «Oh, I’m sorry that you had to leave your house and go out into the cold to tell me the same thing that you did earlier».
All I can say is that the experience I have when I drive into that facility on the 29^th better be stellar or I’ll post a YouTube with all the things I hate about this car.

4 stars because they seemed unorganized during my service appt but otherwise good and I drive a Tesla so how can you be in a bad mood when you drive a Tesla. Right?
PROS: They replaced my rusted rotors for FREE and it’s a good thing because they should NOT have rusted so quickly. I like the coffee options and snacks while I waited. The loaner car was a fully loaded P85 with all the options. Sweet ride! I am ready to trade up.
CONS: They called on Tues night at 5pm to remind me of my 8am Wed appt. The message said it was Monday night that she was calling but she was clearly a day behind. They wanted me to bring all my charging cables and extra keys to the service appt but I got the message late and didn’t bring those items. I would have liked to have those checked too.

The service here is awesome. Nice, friendly staff who try to accommodate everything the client needs. Been here twice already for minor services and was given loaner cars both times. Exactly what I expect from a high end brand of cars. I love my tesla and would never buy anything else!

Bad experience in delivery process… unkept promises and poor excuses. Typical car sales.

It was nice experience. Car checked in quick. Service was prompt and the service person was nice. The facility was clean. I’ve been to a few Lexus Service Center and BMW Service Center. I say this was a nice experience.
I guess since they are not as busy with people waiting like a typical place (usually people doing oil changes), so there plenty of seating /​open spaces.
Would be nice to have open WIFI.

There’s nothing better than a Tesla and the great service you get when you’re fortunate enough to acquire one.

Don’t know why that other reviewer had problems, but this place is 5 stars to me… have had excellent service the two times I’ve been here. Did call the first time after business hours and left a voicemail. Called the next morning again on a Thursday during business hours because I was 5,000 miles over for my annual service and wanted to get in soon. After navigating through the automated phone system, I got a live person and was able to schedule my annual service for the following Monday. I was told the service I needed would require about 6 hours so I asked for a car; she said she could not guarantee a loaner because they had 11 other appointments but at least could def get me a rental. Dropped my car off at 9:30am on Monday, no one was in front of me in line, went inside, signed a few papers… and was out of there in less than 15 mins in a nice P85 loaner. The waiting area is spacious and as soon as I sat down, I was offered Perrier and snacks. My service tech was great and sent me a couple texts throughout the day, keeping me up to date on the status of my car. Service went slightly over 6 hours, but who cares I had a Tesla loaner that was practically brand new. Most pain free car service I’ve ever experienced. My car runs like new again. This service center is awesome and I’m glad it’s only a 10 minute drive from me in Irvine.

This review is for Ryan Strause!
He provided an excellent service from scheduling an appointment to a follow up call. For being a girl, I don’t know anything about car maintenance or routine service without being scammed by regular mechanics. I have fallen in love with Tesla for its quality and customer service and already recommended to many people. Thanks again Ryan!

Tesla Motors expanded their service center to this new location to provide more service bays and a more expansive area for customer care. Service is exceptional if arrangements are made in advance for scheduling. When a Tesla Model S loaner is not available, high end rentals are provided by Enterprise. I received a Mercedes Benz last time and was even able to leave the rental at the Tesla Motors Service Center when picking up my Model S. After 40,000 miles and several annual checkups, the car performs better now than when it was new. New door handles, 12 volt battery replacement and a new motor drive unit were just a few of the improvements made at no cost. Every issue has been taken care of including the panoramic roof creaks that would have been considered normal wear and tear at any other car company. The Orange County Tesla Owners group meets monthly and I have only heard praise about the service and care at the Costa Mesa Tesla Motors Service Center.

Exceptional service by the Costa Mesa service team. Car has been in twice for a routine tire rotation and a few small niggles. They were very friendly, and they are very proactive on service. I left a comment on an online forum saying that I had a wind noise issue. About a week later I get a call from Tesla Service and they wanted to schedule me a visit. Great valet service, they dropped off a loaner and picked up my vehicle from my residence, right on time. They periodically called, texted, or left voicemails to share the latest status update on the vehicle. Inside the center, there is a fancy touchscreen coffee/​beverage machine, snacks, and comfy chairs facing a glass wall overlooking their service bays. Outside, they have several HPWCs to accommodate charging needs. They make it a painless and comfortable experience.

My family and I had the most pleasant experience picking up our Tesla. Very knowledgable and friendly staff. We couldn’t be happier with our new car!

Very poor customer service. When you call for service you get a voice mail. Had a squealing sound in the engine when the car is turned off. Took it in 2 months ago but the noise continues. Was told I could drop off the car on Sunday but they refused to provide a rental car. Sorry Mr Musk this is not the service I expect from a car company for a car that costs in excess of 100 k I have never experienced such a bad service from any of the other high end cars I have given in for warranty repairs.

Okay, it’s been over a year since I picked up my blue Tesla, and this service center has relocated down the block. And I’m happy to say a the although the location has changed, the customer service has not. I had to bring in the P85 for some tire repair and service recently and things went very well. The staff, as always, were kind and friendly. They were flexible with my scheduling, offered to bring my car to me on completion, and their being open until 9 – 10 pm some nights makes things incredibly convenient for the customer.
And if I had to call out one person who stood out for customer service, it would be Andrew. I have worked with Andrew a few times now, and he has always been professional, knowledgeable, and even found a way to get me a better deal on the tires I needed. Sure, Teslas are pretty expensive vehicles to own, and every little bit makes a difference.
I will continue to bring my car in for regular service, and I have learned that regular tire rotation is key. The Model S continues to be my best smartest investment ever, and I am reassured by having this center for support.

This service center has the worst customer service. No one knows whats going on. I was told I had an appt but was waiting for 3 hours for someone to come help me but no one came. I then called their customer service reps and they tell me that I never had an appt. I would never buy this car strictly because of the poor service and maintenance.