Tilly’s

Came in today around 12:40 with my mom, both of us were paying separately so I was standing in line behind her. After my mom gets done paying the cashier (who was a blonde girl who can be in her late teens or early 20’s) rudely asks me «is it okay you wait so I can do the transaction of the guy standing behind you because he’s been waiting for a while?»… And I said «no because this is my turn and I’m leaving with my mom who was the customer right ahead of me» …Um it’s that’s the purpose of a line you wait your turn, I don’t care about the guy standing behind me. Someone needs to make that clear to the employees at this store because they clearly don’t understand customer etiquette. After I said that she got this pissed off look on her face and handed me my bag with disgust.

Yesterday was great. I mean that sarcastically. Was shopping in the early afternoon and found stuff for Christmas that I would like. Put it on hold with some teenage guy. It was not busy in the store mind you. When my mom goes to pick it up they only have the shoes and tell her the other items were accidentally put away. Too lazy to go look in the back? I go back with her. The clothes have not been put back. I ask what I believe is the manager… a girl with blonde highlights. .who never looks up to even acknowledge me. She has them check in the back. It’s in the back! So they told my mom it was gone because they didn’t want to even call to see if it was back there. Poor service my friends!

I lost my recepit so I can’t do the official survey — and although I come to this tilly’s often I really just wanted to leave a review for Trey. He helped me with shoes and socks when I came in one evening. He was very friendly, very helpful, funny and nice. Trey is awesome! ¹⁰⁄₁₀.

Don’t come here looking for any sort of pleasant experience because it ain’t gonna happen! I decided to peruse their clothes after work since I haven’t really ever been in and needed something to wear to a BBQ/​party this weekend. Yeah, I looked like crap but that’s what happens when you have to be to work at 5 am. Bad idea. I felt I was in their way, no hello, no smile, acting as if they were busy with things to do, looking at me like I was from outer space. Keep in mind that they had very little business. Kissing ass is what needs to happen you have no customers.
After pushing my way through the many racks of clothing all crowded together, I found a dress that may suit the occasion. I spotted a sales girl who was more than eager to assist the only other customer, a 15 year old boy, to the fitting room. I stood in front of the fitting room and had to ask to be let in. I had one item in my hand and she tells me «Umm, I need to see the dress». Okaaaay??? What the F are you inspecting? I’ve worked in a clothing store, there are more polite ways to ask the customer to hand you their selection, let alone the one dress that might have got you some business that day. I also almost tripped over an extension cord that suddenly appeared in front of my fitting room in the 3 minutes it took me to decide that I don’t want to buy anything from this crappy store.
I’m more likely to go to PacSun next time if I’m looking for a cute sundress. They, at least, greet you when you walk in and have a cuter selection of dresses. I’m surprised this Tilly’s has lasted this long. The sourpuss faces of the broads that work there are enough to ever keep me from going back. I’ve never had such a negative vibe from a clothing store, ever!

Came here for the very first time. I’ve seen Tilly’s here and there, but knew their stuff was geared towards teens and college kids so I never had a reason to go… until now. I was looking for a crochet vest with fringe for my kid for her upcoming 70s themed dance and I found one on their website. I decided to peek inside here one day to see if I could find that vest.
This Tilly’s is located next to Old Navy, across from South Coast Plaza. They carry apparel and accessories that remind me of a typical SoCal lifestyle (which I didn’t know… I thought they were like a Forever 21), and some of the well known brands they sell are O’Neill, Roxy, Billabong, and Hurley. The girls’ section was in the back towards the center of the store, and easily identifiable with yellow price tags. I did find the vest that I saw online and bought it. I also found aviator sunglasses on clearance for under $ 5 so I got that as well (keeping with the 70s theme here).
Prices seem affordable, especially for poor starving college kids (talking from experience), but they also seem pricey for what they are (the crochet fringe vest by Full Tilt is 100% acrylic and priced at $ 21.99; the women’s version is $ 24.99). Of course, that’s just my humble opinion as a parent/​grown-​up/​someone who now knows what things are worth. Also, customer service here was ehhh. The 2 female employees who I’ve spoken to didn’t seem thrilled to talk to me. The young man who rang me up was courteous though.

Poor customer service when I went in to buy some shoes and a new belt. I was looking to spend a lot of money on some other christmas presents for my family too but after dealing with the guy that was trying to sell me shoes I had to get out of there. The employees are far from professional and were telling me about how «lit» they were and how hard their job was.

This place is pretty nice. The people who work here are awesome and the price’s aren’t bad. I just wished they carried better graphic tees

My daughter and I were looking at backpacks which are located behind the cash registers (on the wall). Everything was fine and the service was fine too until one of the ladies working there told us in a rude way to move because we were blocking the customers line, we understand we might have been blocking the line but it would’ve been nice if she would’ve asked us nicely. We left the store empty handed and not wanting to go there again.

It’s not a food review, but rather a review based on the experience I had from my one time visit here. First I’ll get out of the way that the clothing and atmosphere was not bad. Now on to why I posted 2 stars.
I’m on my phone and an employee walks up to me and asks is everything alright? She can clearly see that I am preoccupied but I went ahead and gestured yes. BUT THEN she continues to ask me again while I’m busy on the phone, can I help you find something? Is everything alright?
TIP #1: If you see a customer busy with someone on the phone you MAYBE ask really nicely once then walk away. Don’t ask three times if I need help while I’m talking to someone on the phone.
TIP #2: After I got off the phone and finally asked, «Do you have these in white.» Don’t disappear for 15 minutes and then have ME find YOU helping someone else on a slow weeknight.
HONESTLY, when I was 15 through 19 years of age, I didn’t care at all about service, or hospitality, or consistency in service. How the heck did that happen, or is it too obvious now that it wasn’t as bad back in the days. Figured high school students would despise bad service. I don’t know.
Service can easily make or break a business. It’s amazing.

This place looks like the inside of a teen-​age mind has exploded…
Came here to buy my 14-​year-​old some clothes for summer…
Although some clothes are expensive I was able to find some stuff on sale and some other stuff that didnt break the bank.
He was happy with the purchases and I was happy with the price…
Although be warned… the music being played was enough to make me want to scratch my own eyes out! Unless youre into fallout boy and one direction?!
it also smelled of teen-​spirt

I am a local and has been visiting this Tilly’s for years. The workers are always nice and cheery. The clothing are a bit tight on the floor; like crammed together. I catch myself bumping into other shoppers quite often. I love the wide selection of shoes and sunglasses. Best part of it all, I receive 20% discount coupons in the mail monthly!

Staff was friendly and helpful. Everything is set out so i don’t have any problems browsing for what I need. Staff offers assistance but doesn’t suffocate you! I go here to grab T-​shirts or snapbacks for my son! Prices are reasonable.

Great store. Convenient location. Helpful staff. Has a good selection of kids’ clothing.

I’ve always liked Tilly’s and after my experience at this location, I still do.
Doing some last minute shopping before I head off to Hawaii for vacation, I decided to stock up on some shorts. Dropped by with the intention of picking up some board and cargo shorts. Maybe a t-​shirt or two depending if there were any deals to be found.
Walk in, immediately greeted by the store manager. He directs me to the items I’m looking for and leaves me be which I totally appreciated as I don’t like sales people hovering over me. Especially when I know I’m going to buy but just have to find the style or color that catches my eye. A few associates swung by to ask me if I needed help while I was looking and someone even asked if I needed different sizes when I was in the fitting room.
Very helpful staff. Decent selection of beach wear — even for someone like me who doesn’t want to look like a tourist when I’m back home on the beach. Nice, neat and organized displays. Easy to sort thru the stock and find sizes.
A pleasant shopping experience.

I have never ever stepped foot inside a Tilly’s before, ever. I was here shopping for some clothes for my friend’s teenage son. I know nothing about these brands, I have seen them but don’t know the difference, O’Neill, Quiksilver, Volcom, etc. The salesgirls were all very patient, very helpful, this particular salesgirl, Dawn, found me all the shirts in the size I wanted. It is hard to please teenagers, and my friend’s son was thrilled with the new clothes, so I was glad I went to Tilly’s. One star off because of the unfriendly cashier.