Torelli Realty

Torelli Realty managed a property that I was renting in Anaheim. I was there for 2+ years. Everything was going alright until I moved out, when I moved out they withheld a large portion of my security deposit for what they said were damages and repairs that were needed. When I moved in, I took tons of pictures and filled out the move-​in inspection form. There were holes in walls (expected), large stains in the carpet, a damaged sink, rusted stove top, a broken garage disposal, among many other things. I took note of all these items and provided many pictures to show the condition of the apartment. Upon moving out, we performed a move-​out inspection and the lady that came along mentioned that everything looked normal and nothing appeared to warrant any deductions and that I should received my security deposit within 21 days. On the 20^th day I was notified that a secondary move-​out inspection was done and that there were many items that needed repair along with replacing the sink??? I was NEVER notified of the secondary inspection or offered the opportunity to attend. Completely unjustified and unwarranted I called and asked them to reconsider and review the pictures that I had provided several times over and Bob refused to reconsider over the phone and before even reviewing the pictures.
I don’t know how everyone else is at Torelli but the people I dealt with, Bob mainly, is not a reasonable and fair person. I would caution anyone thinking of dealing with them. They had my money and thought that they could deduct items as they see fit even after performing a move-​out inspection where nothing was noted for repair. Really unbelievable. I am in the process of filing multiple complaints against them to alert other potential renters of their actions.

We used Valerie and Torelli Realty for the sale of our home in Tustin. From the start, she was amazing! She helped us decide what needed to be done to present the house for sale in the best light, while minimizing the costs of those fixes. She helped us price the house correctly and our home sold in the first week! We would highly recommend Valerie and her team to anyone needing to buy or sell their home.

Valerie is the most unprofessional and a no integer person that I have met in my entire life. She insulted me and blow an emotional discharge because we decides not to buy the house. All the time keep misinformed the seller of the issues with the house that we were trying to buy. We found multiple things about the house that the seller wasn’t aware so we decided to walk out. Since we didn’t release contingencies, we have the right to get our deposit money back. She told the seller another story and the seller didn’t want to sign the cancellation.
I know this because I contacted the seller to know what was going on and she told me all the things that this «Realtor» told her.
The seller and me decided to go an sign the cancellation but not before we were going to meet with the Realtors. The other Realtor tried to contact Valerie and her broker and both are not answering. They just disappeared. We still waiting for the cancellation to be completed.
This lady is the most uncaring person for her clients. Hopefully, sellers research before going and signing with this people that give a bad reputation to Real Estate companies.

Every agent I’ve ever encountered from torelli realty had been professional, courteous and caring. The team has a commitment to the community that is outstanding and commendable. It’s been an absolute pleasure doing business with them.

Used them to sell home. Made grand promises at listing appointment and did not follow through on promises. At one point she dropped profanity on our conversation while I was voicing my concerns. Very ego driven agent and would never use her again.

shame on valerie… a house was sold in our neighborhood that is a halfway house that i have to listen to everynight! hope you enjoy your commissions and are you sleeping at night? good luck with business in our neighborhood as we are all aware!

Valerie Torelli herself is an upstanding person. Despite the people we used in our deal being second rate… this woman has integrity. We did not have a smooth deal, but Valerie Torelli has compensated for that in her dealings with us.

Nick /​/​Valerie /​/​James were absolutely fantastic thru the entire transaction. They handled our Listing /​/​2983 Ceylon and our purchase in College Park /​/​Tulane Road — July 2013.
Every thing was handled with precision and amazing professionalism. We sold our house at Ceylon in 10 days.
For the LOAN… we were referred to John Bonanna who is the best Mortgage Broker we have worked with and made some suggestions that allowed us to get the financing.
We highly recommend NICK @ Torelli Realty for any real estate transaction.
Thank you so much !! Happy Clients /​/​Jerry Martin /​/​LInda Pettingill :)

Firstly I was shocked at the low ratings given when I came to write my review.
Had I read these reviews first, I would have been reluctant to use Torreli’s services. Luckily that was not the case and I trusted my gut. I am believer in two sides to the story and think some of the reviews given are a little unfair. Like most, I am quick to write a bad review online, but a little less proactive when it comes to sharing a positive one.
I live in Costa Mesa and have attended community events that Torelli have sponsored. I genuinely believe they care about the community outside of just being another real estate company, that is why they got my business initially.
They were honest and upfront when it came to my expectations. I found Nick to be very helpful in answering my questions (and I always have a lot of them). Even though I was not working with him directly, he knew his stuff and didn’t make me feel like I was being a pain or taking up his time.
I have recommended this company to a couple of friends in the area, and they have been just as delighted with the quality of service they received.

Valerie Torelli and all of the agents at Torelli Realty conduct themselves with the highest level integrity in Real Estate. Having been in the business for 12 years myself, find an agent, let alone a team of agents that conduct themselves in such a high manner is very unique and hard to come by.
Plain and simple, Valerie and her team is there to help support you and your clients. She believes that owning a home is still a huge piece of the American Dream, and her mission in life is to make that happen for as many people as she can.

We worked with Brian on our purchase and he was great. Even though Torelli represented both the buyer and the seller (us) in our purchase, Brian made it clear that he was our advocate and he didn’t disappoint. Brian was communicative, helped picked up/​dropped off paperwork for us and was helpful in every way.

I’ve never given a 1 point rating before, but feel it is warranted in this case.
Our first contact was positive and we felt we had made a good choice for our realtor. This was our beloved family home and we spent a lot of time and effort/​money to fix it up after renters had done major damage.
1. Valeri said she would take care of fixing up the paint dings & little details that the house needed before Open House.
2. Before the Open House even happened, she said she had a buyer from her own company.
3. She told us our used brick fireplace was an asset and that she would have the inside painted black to make it pop. Her painter painted the ENTIRE fireplace black! She never called to let us know. She was very careful not to communicate with us via email. When finally approached, she admitted to the mistake and actually told us that her potential buyer «liked» it. We had to approach her to ask for compensation as it was never offered.
4. They didn’t fix any of the paint details or other touch ups that she said she would take care of for Open House, and then had the Open House on Super Bowl weekend.
5. After our Open House she said there was really only 1 other offer that didn’t sound as attractive as her own buyer did.
6. We had lost faith & trust in them, which made it more of an effort on our part, to get workmen to fix things, as we didn’t trust her people or their prices.
7. We noted that an acquaintance sold their smaller fixer upper «as is» house at the same time in a lesser neighborhood a few blocks over after getting 5 offers the first week and then a cash offer for close to what we sold our house for.
This company is not to be trusted.

–less than honest
–doctored docs which we found out later when agent accidentally emailed us the original contract
–contacted our lender without our knowledge to see if lender would give us more money
–didn’t respect our budget
–didn’t feel like they were always on our side
–all decisions came to us at the last minute and needed to be decided within 24 hours or less
–felt bullied at times
–we not forth coming with the knowledge that there was active asbestos in the property (discovered after we hired our own inspector which was after we used their inspector)
–we aggressive with us, but not with the seller when seller kept adding a total of 4 extensions to our escrow date
–difficult time getting copies of paperwork. Took multiple requests
–In short would not recommend.

we were obligated to use Torelli to buy our home. and it was a huge mistake.
it’s not at all surprising to read the other negative reviews, as we had a very similar experience. their approach to dealing with problems is to not deal with them. the agent they set us up with was not personable and difficult to work with; in fact, we did most of the legwork — she only submitted the offers and handled the paperwork.
i would definitely not recommend Torelli Realty.

I would absolutely not recommend buying or selling your home with these people. They placed the home back on the MLS after an offer had been accepted. The owner of the company, Valerie, cared nothing for us at all. Additionally, it is an odd set up where Valerie owns the company and the broker works for her so basically she is accountable to no one. After all of our complaints, she then allegedly lost the keys to the home (except for one so we had to pay to have all of the locks rekeyed). My opinion is that she only cared about the money and her appearance of selling a lot of homes is Costa Mesa. She never took into consideration that perhaps the frustration of the buyer and seller might be more important than her own ego … just my opinion and in my opinion go with another brokerage.