Tory Burch

Went to this store and the two lady’s in the front were talking to each other the whole time about their husbands etc. Never even asked if we needed help. I mean really? The sales people
At this store are just not very helpful and only help you if you to spend lots of $. I think I will
Buy my torys from Nordstrom.

Went in this morning to buy a crossbody for my girlfriend because the one at bloomingdales was scratched and unboxed. I was pleasantly greeted and offered a water or soda while I waited for them to box my item. Very nice experience.

Went into the store today and it reminded me to purchase my torys from Nordstroms or online. I have several pairs of torys ranging from the revas to boots to heels so I am very familiar with the sizing and styles. I asked to try the revas in a 6 and the lady said it wasn’t available but I could try on another style in a 6. She said it was the Minnie travel and I told her it’s not the same. She insisted in a rude way that the fit is the same and when I tried them on, it was obviously different as the revas don’t have the elastic in the back.
I expect Tory burch stores to provide excellent customer service and knowledgable salespeople. This location does not offer that so don’t waste your time and shop at Nordstroms or another location.

The sales staff is so rude and when I asked for help from the manager she was even ruder. What an ugly experience at such a beautiful store!

the help here is hit or miss. i generally prefer the outlet. but theres an older lady. never told me her name thats super tan always helps me. they have very cute stuff. sometimes sales check it out

I went in over a week ago to look at bags. Knew I wasn’t going to buy that day, but was greeted by Ariana. Such a doll! She instantly made my friend and I feel so welcomed. Asked if we were looking for anything particular.
Explained I was just looking for now until I could come back in with my brother in about a week. Normally that would steer a sales person off but not Ariana! She was more than helpful almost felt like I was shopping with a girlfriend. She kindly took my information down and gave me her card.
This evening I happened to go back in to buy my bag and wallet (that Ariana helped me look for and gave me complete product knowledge on). As I’m walking in… Crossing my fingers she’ll be working, and there she was. Not only did Ariana remember me, there was still no pressure to buy.
After making my purchase she managed to go over cleaning and everything with me! Most sales persons would ring you up and leave.
I’d have to say I’m completely satisfied with my purchase and beyond satisfied with the customer service I received by Ariana! If I could I’d give her 10 stars.
If you come and shop here ask for Ariana !!!
I’ll be sure to shop here again.

Won’t be shopping here ever again. I will just shop at nordstroms. Went in to buy a Christmas gift for a friend. Got the sandals, gave them to her, needed a size up. Went in to return sandals but didn’t not have in stock. That ordeal took about an hour. They find the sandal at a different store and offer to send it to my home. A month later, nothing. I go back and they check and it had never been processed. I ended up getting the same sandal in a different color because I just wanted to get out of there. All the employees talk over their stupid head sets. It takes forever for someone to respond. They didn’t offer any sort of discount or money back. Just water or soda. Even dealing with that yesterday took about 45 mins. Nancy the rep that helped me was no help. Don’t shop here.

First store in SCP who straight up greeted the guy that walked in 10 seconds after me. What am I? Chopped liver? Rude.
Guess I’m getting my bag at Nordy’s. There goes your sale, biatch.

Styles are not very attractive… somewhere between Tom’s and old school Espridilles from the 1970’s.

If you are going to shop here please make sure the Rep. by the name of Helga does not take care of you, she is by far the worst representative i have ever come across! I ended up returning all of my stuff (3 pairs of booths and flats) a few days later i couldn’t stand to think i spend that amount on money on a store with a rep like that!!! Service was so bad she would not even bother to check if anything was in stock. We ended up buying what was in stock which even though sizes were a bit too big (but according to her that was the fit) only to find out the next day our sizes were in stock the whole time at the store. Now this really upset me!!! Due to her service my sister in law and I returned all the stuff instead of exchanging.

Look guys, it is always a minefield when buying for the women in your life. Sizes, styles, colors… How many purses does a woman need? I digress.
My wife likes the brand, so it is an easy place to shop. The products are pretty straight forward and classic, so if you have an idea of what she likes, you should be able to pick something up. They use good quality materials and are well built, but not nearly as expensive as the super luxury brands out there, a nice line.
The staff is nice and helpful, and the store does have seating if you are drug in there against your will.

Horrible customer service!!! Went into to return a final item that I had purchased online and the sales girl (who I later found out was the manager) said oh I’m sorry we can’t take that back. I showed her the refund policy on the back of my receipt which clearly stated you would get a gift card for the amount paid. She took it to the back office, kept me waiting for 10 minutes, only to come back and say «oh, it’s very confusing». Uhhhh how is it confusing, perhaps you need some more training in being a manager. Anyway, walked out of the store, got on the phone with customer care, guess what?! Situation handled in less than three minutes. Gift card on its way!

My Speer thong flats broke after wearing them twice, the sales associate assisted me and sent me out a new pair. She was very kind and I was very happy.

Un-​Polite floor staff!!! Never shopping here again, i always loved tory burch but with this experience with the unhelpful and very disrespecting members of the team I don’t think i’ll ever go here again.

I never really frequented Tory Burch. Never was into their shoes, clothes, bags. The perfume, though, is great! However, friends were having a charity event at TB so my boyfriend and I stopped in for a while to see what the goods were for me to choose from.
The store is quite lovely and the clothes look good on the hanger. I like the shoe room. So many choices and styles… and handbags and scarves. The sofa needs replacing as it’s VERY saggy. In spite of that, I found a great pair of suede pumps (been on the lookout for a while now) so was happy when the bf got them for me :) It was after all, for charity.
I had great service from Ariana; actually all the staff were helpful. I didn’t understand the purchasing process as the cash registers are out of sight. But I love my new shoes!

I absolutely love the service and selection here. Everyone here is great but I always go straight to Tiffany P. She is very kind and honest, and extremely helpful. No one at this store ever follows me or pushes me to buy anything, which makes it a relaxing environment. They always offer water or a soda which I usually decline, but it’s the thought that counts :)

Look for Nancy. She’s the BEST salesperson here. Very knowledgeable and very helpful. She’s so nice too!!!

Went here for a return. They were very busy on a Monday evening. I walked straight to the back, and one of the girls handled my stuff after she checked out one of the other customers. Another girl offered me water while waiting, which I declined, but it was a nice gesture. I had just gotten off work and was in comfortable (not fancy clothes), but I was treated no differently. They have a great selection, so I will be back!

Came here on a Saturday afternoon for a few reasons:
— to exchange the ella QUILTED MINI TOTE + robinson ZIP CONTINENTAL WALLET
— to return the METAL HINGED BRACELET for my Fitbit
As soon as we walked in, we were immediately greeted by everyone. We were actually overwhelmed with the excellent customer service and treatment we were getting in every section of the store. While walking through the store, this man was carrying a tray full of drinks and it looked heavy, so I took a glass of champagne, okay, maybe 2 glasses. I know, I’m so nice. This other man was carrying a tray full of Tory Burch cookies, so I helped him, too.
To make a long story short, I left the store with complete satisfaction. We ended up leaving the store with a newly exchanged metal hinged bracelet for my Fitbit and robinson PEBBLED OPEN DOME SATCHEL + matching wallet.

I’m a huge fan of Tory Burch. My shoe section of my closet is getting overrun by Tory Burch boxes haha. I’ve bought from this store a few times and love it!
CUSTOMER SERVICE:
The customer service has always been great at this store location for me. Very helpful and friendly.
PRODUCTS:
Well, like I said before I’m a huge fan. However, I must clarify my review on the product is shoes and accessories. I like their clothes, but I don’t feel like they fit my more hourglass shape as well as some other brands do — so that is why I haven’t bought any clothes yet.
I love their shoes. They are very classic styles that will stay in fashion for a very long time. They are very high quality as well. My only complaint is sometimes the Reva flats rub some black dye off on the bottom of your foot, but none of my other flats or heels do that.
I have some other accessories that I really like as well, such as: earrings, bracelets, belts and purses. They are all very stylish, classic and high quality.
OVERALL:
This store is great. Great customer service, products, ambiance and décor.