UGG Australia

Ok. Granted Ugg may have had its day. Maybe Ugg used to have its stuff made in the states and Australia. Maybe they used to have removable shoe inserts and maybe Ugg used to train its staff on how to have passable customers service skills.
A couple of things,…I am an easy customer to satisfy.
I am not über rude nor do I have the South OC attitude of an accomplishment financially stable person. But for f sake I expect you to at the very least to acknowledge I am standing next to you and offer some assistance.
So. To recap,. Ugg product is mass produced in China. The boots no longer have a replaceable shoe insert so when you wear it flat — that’s it. Bye-​bye boots.
And as far as customer service. Zero of that. Granted people as customers in that store are nearly wetting themselves over getting these shoes. But really. It’s a Chinese made item. It is no longer what it was. Corners have been cut. New profits realized.
We spent hours waiting in line outside the store to get in. Not enough staff to even assist. It was a mess.
Either way we had to return the shoes. We cannot get excited about spends hundreds of $$ for a product that no longer is made in the states. We cannot quite buy into the perceived prestigious image. Others do for certain.
But not us — at least not now.

On 1÷1÷16 I bought my wife her UGG boots inside the UGG store in South Coast Plaza, in Costa Mesa. Today, as she is putting them on she found a USED underwear inside one of the boots!!! What kind of a sick person would do this!!! I’m more surprised of the UGG retail store that WOULD NOT check their merchandise when people are returning things. I get it, people return things. But it’s the Store’s responsibility to check before accepting it. These are NOT cheap boots and I would expect the Customer Service to go along with the price!!! This is extremely disturbing!!!

Horrible customer service at this location. For an «upscale» store in a high end mall you would think their customer service would be stellar. I made numerous attempts to speak with someone. I was placed on hold until the line disconnected three times. Sadly, I had to revert to Amazon in order to locate the boots I wanted. I will NEVER step inside the Uggs store at south coast.

Loved my cable knit Ugg shearling house slippers so much that I wore them even when it was unseasonably warm for slippers. My boyfriend affectionately called them my «paws» because I wore them so often.
Also love my Bailey Bow in black. They match almost everything and are adorable with the little bows in the back.
My favorite pair are calf high gray button ups that make me feel like Legolas in LOTR. I would buy more than one color in this style if I lived somewhere colder.
Love love love my Uggs!

I went in their today and the employees are so nice! Joey found me the exact shoe and size i needed. Joey helped me out with my giftcard too! He is so nice! Great store in general. I came all the way from Rodeo Drive because other Ugg stores didn’t have the size i needed.

I was running late to the agreed time that I will be back at the hotel but I just couldn’t resist coming to this big Uggs store at South Coast Plaza! I’m so glad I did! My feet gets cold a lot so uggs keeps my feet toasty warm. my new uggs! Best of all the sales associate was very nice and helpful and there’s no crazy lines here unlike the store in London. I will definitely come back here. They have more styles/​colors compared to online.

I came in knowing what I wanted…
I get better service walking into payless shoe store. My 1 star is for the service I did not get. But, 5 star for the $ 200 boots that I had to order since it was out of stock. If I didn’t want these boots as bad as I did. I would have just walked off and order it myself at home. Since uggs was offering free shipping online.

The employees here were very helpful. They help you pick out the sizes that fits you perfectly and are not arrogant and run away from work like saying I don’t know. Everything in this store looks really pretty and are really high quality boots. I would’ve gave it 5 stars if the prices aren’t skyrocketing expensive.

I love Ugg but this store deserves zero star. I have a pair of Ugg snow boots and after our trip to Big Bear, there are some stains on my white beautiful boots. I brought them here asking if they have any cleanning solution for them. The guy (looking bored and sleepy) rudely said no, we dont have anything. I asked «are you telling me Ugg made these fancy boots but have nothing to clean them?» He asked «are those Ugg?». LOL he works there and doesn’t know?
We could be unlucky w a bad staff but i still don’t want to come back to this store again ever. Nordstrom is a few steps away with much better service

Today was my first time in this store. I had seen a friend’s new Uggs sandals and liked them. I went to Nordstroms to buy them, but their shoe department was a mad house, and even tho I made eye contact with a few employees, I basically got ignored. So, I decided to go straight to the Uggs store. The atmosphere was great, very comfortable store. Employees were very nice, made small talk with me and were just overall very helpful. They had the shoes I wanted, but not in my size, so the very sweet girl in the store checked their online store, sold out, then she started calling other Ugg stores until someone had them, they are shipping them straight to me. I really didn’t have any expectations, but was so pleasantly surprised with the great service. Sometimes people/​stores in this mall seem so snooty, but not at this store. I would def recommend!

I purchased the Ugg Roxford at this Ugg store last November. It’s very comfy. I was going to buy it online, but I ended up driving 30 minutes to this store and then try it on first. It’s worth buying. The employee who helped me did a great job.
I’ll be shopping here again soon.

After Christmas shopping led us to Ugg Australia inside the South Coast Plaza. The store had a huge selection of Ugg products I was not familiar with, and thus I realized I needed Ugg earmuffs. The store is a good size, and the staff was very helpful.

UGG’s are my favorite! Great selection! Fun to have a boutique to go to rather than just shop online.

wow so I walked in to exchange my grey uggs for black ones. My mother purchased them for me online. Garry was helping me I greeted him and said I needed to exchange these for black ones… and I made a joke how I was at Nordstrom thinking they were from there bc my family does ALL their xmas shopping there… and the nordstrom people said oh no they are from the ugg store bc of the sticker that was on the box (plus they checked my moms nordies account) Garry instead of saying oh Im glad you found us then. or something to that effect. he begins to say how they are from nordstrom and that sticker is prob nordstrom… getting very confrontational… I was like «NO they are from here my mom bought them online» (I had called her after leaving nordies and she said nordstrom was sold out of those uggs so she had to buy from ugg online) I couldnt believe the attitude i was getting from this kid!!! How rude!!! He then said well let me see if they scan… well needless to say they did scan and he issued me a giftcard so I can get my boots online bc they were out of stock. Garry must of been having a bad day or is sick of taking returns… his attitude was uncalled for and I will never step foot in that store again. I dont like being talked backed to like Im a criminal or doing something wrong… Nordstrom all the way!!!

Great service when I walked in to buy a pair. The SA was very knowledgeable and guided me towards the best pair of uggs to suit my needs. They had a huge selection compared to other stores. I felt that the experience was much better to buy here than a major department store. Will definitely come back when I need my next pair.

super and efficient place to buy Uggs! Ask for Danielle, she helped me today and was A++++