US Post Office

TWO STARS = 1) I’m grateful there is a post office open on Saturday and 2) The postal workers are usually very friendly and accommodating *!* BUT *!* They NEVER ANSWER THE PHONE which results in the extremely frustrating inconvenience and sacrifice of a lot of time and ga$ wasted while having to travel there in person with any urgent inquiries in addition to the time wasted on multiple always unsuccessful attempts to access phone communication.

worst post office I’ve ever been to. every single time I come is a horrible experience but it’s so close to my house that’s why I still go. considering driving further just to not deal with these people. they are rude and miserable and I’ve found its nearly impossible to leave on a good note here. I hate being here. guess I should stop complaining and stop going but it’s so much more of an effort to go elsewhere.

Pretty standard post office. I went in on a Saturday early afternoon and it was pretty busy, but I was presently surprised with how fast the line went. They had multiple people working which helped things move along. All of the workers seemed friendly and helpful. I would come back here again!

I don’t like to be negative but I have to be honest about this place. I’ve had a PO Box here for about a year and this Post Office just keeps going down hill. Recently I got a confirmation email from Amazon that my package was delivered but when I went to the Post Office to pick it up they said they could not find it. I talked to Amazon and UPS and they sent me proof that the Post Office did receive it. I went in 3 different times and eventually spoke directly to the manager but I could tell he was not looking forward to helping me locate my package. The employees at least tried to help me and were polite but the manager would not even give me eye contact and couldn’t have cared less. I was really nice to him even though I had reason to be upset but I feel like he just took advantage of me being nice and because of this did not take me seriously. It really sucks to order something and never be able to receive it because someone is too lazy to look for it. He took down my info in a way that seemed like it was so exhausting and inconvenient for him to do and said he would call me Monday. Well he never called me and it’s been almost 2 weeks past receiving confirmation that my package was delivered. Another downside is that this location closes early so sometimes you can’t even get your mail because of the hours. There are many other post offices that are open ²⁴⁄₇. If I hadn’t already purchased my PO Box for the year I would be gone. Based on my experience I would highly recommend going to a different Post Office.

This is by far the slowest and worst post office ever! The people are rude and they take their sweet time doing everything!
Avoid this place at all cost!

I can see how this post office gets a bad rap, but I had a great experience. Went at lunch, there was a line, waited about 10 minutes. The phone was ringing basically the whole time but all the associates were servicing in-​store customers. I was shipping shoes internationally, and had intended to use the flat rate box, as advertised as $ 46. Well, fine print, STARTING AT $ 46, to my destination was going be be closer to $ 80. A man behind me said using my own box would be cheaper, so while one associate was finding me an empty box to use, the other was getting the cost down to save me money– ended up being around $ 33. My situation took quite a bit of time, but the associate helped two additional customers while juggling to help me. He was friendly and made small talk, explaining how some people with expensive shoes will send one in one package and one in another, and although I was there almost 30 minutes, the extra efforts were greatly appreciated, although I’m sure I made others cranky in line by being complicated.

shit location
slow service
they purposely never answer their phone
i put my mail on vacation hold & they told me to pick it up on the 29^th.
i showed up on the 29^th at 4:00 & they had already sent it back
worst post office ever
i wish i could get my mail relocated to a different location

This is the worst post office in Southern California… They never answer the phone when you call, they are slow like a bunch of sloths. Do yourself a favor and just go to the one on Adams…

Oh wait, let me emphasize this,
THIS POST OFFICE IS BY FAR, THE WORST post office I’ve ever went to. I went here once to send out a mail but the staffs here are so rude, unfriendly, REALLY unhelpful, AND slow at their job. I would suggest people to never come here unless you’re just dropping mails in to their mailbox.
I’ve also called here once to check if my package was sent here but the man I spoke to was as expected, completely rude and unprofessional.

Shipped a package and bought some stamps; in and out within 10 min. Staff was efficient and helpful. It’s a typical post office. No complaints

Bought stamps and the machine did not print them out. When we asked for help a man rudely closed the door and did not help us. Worst service ever. Recommend going to a different post office.

Delivery Personnel give this place one star:
Business: I manage several apartment communities in Costa Mesa, of our 6 properties with (3) different mail carriers two of them are so incompetent it hurts (they have changed one of them out who seems much better). Mail delivered to the wrong units daily, multiple times a day in fact, packages requiring signatures left at their door step, packages delivered to the wrong unit. They leave residents mail in the office mail for us to redistribute when there are names in each box where they open the mailboxes on their end so they know even without having a unit number where it should go if they took the time to read.
One of their carriers was so atrocious that when I asked him for second time to be mindful and take his time to prevent this he blew his lid and started yelling at me saying «I bet you’re not perfect at your job are you, I bet you dont respond to every work order» I tried to chime in just to ask him to do his job in a manor which was effective, he put his fingers in his ears like a child and started to «la la la la la la» loudly not to hear my response. Two of my residents filmed this for me thankfully you would think, but even giving this to the post office they did nothing, they told us since he’s union they couldnt even change his route. Thankfully months later he was removed from our route. This is the same carrier where residents including myself (as he also delivered to where I live) magically had cards with money in them go missing, I can only hope he was terminated because statically there was no way he could just be «losing» the mail.
I tired on several occasions with proof and documentation to report this to the Post Office, they would say «we’ll talk to him about it» before even getting any vital information from me to track down who it would be, I had to ask «dont you need my address so you know who to address this with» and they were like ‘oh yea”.I eventually had to contact Consumer Affairs who then got the ball rolling. However the two representatives they sent out were total BS, they were the ones who said «we can do anything since he’s union». Must be nice to be protected by the union.
Personal:
Twice now I have paid to have something over-​nighted or expedited to have it by a certain day (I have learned to go with Fed-​Ex as some other delivery services give it to the post office and that is where things go wrong) and failed to knock on the door when I took the day off to be home. This has happened more than 5 times in total, but Im angry about paying to have a package by a certain day and not getting it. Finally since cameras are so cheap now I have a motion censored camera for my door, partly for this reason, and also to ensure when I am out of town my animals are being checked on when they are supposed to be. Thankfully I just got back into town and left this on. You see the mail carrier walk up to my door 1:34 pm, start to write on the pink slip, throw it on my door and walk way, no knock. I go down to the post office ask to speak with the manager. I tell him the story first knowing that they will say like always «you just didnt hear it, they always knock» which is heavily aggravating. Allow him to dig his own hole, while hes talking I pull the feed on my cell phone (gotta love technology these days) and show him the video of him walking up and not knocking. His rude response «You should have left the door open», my response, «On a day that’s over a 100 degrees, yes let me keep my door open & not run the AC so your guy doesnt have to do his job and lift his arm to knock», the lady standing next to me couldnt believe his response was to leave my door open on a day as hot and humid as it was. Her jaw dropped. He went to the back came back and said he couldnt contact the post carrier as he was still out and the package I paid $ 50 to get over-​nighted for my b/f’s birthday was late and the money I lost taking the day off, thank you.
Now the new person as opposed to the guy who put his fingers in his ears (wish I could upload the video of him on here) is much better at getting the mail in the correct boxes, but he also delivers the mail late, or its the facility, I dont know which. My auto allowance is something our company cuts a check for rather than dd. They mail it out on the 9^th, I get it on the 14^th. I live on the border of Newport Beach and Costa Mesa literally, its mailed from Newport why I am getting something days later that should be delivered next day, it makes no sense.
Location Staff: two and half stars. They have some awesome people, and some atrociously rude incompetent people, its a roll of the dice who you get. I have days where they are fast and days where they are super slow. They have tried to improve their customer service, but trying to constantly pass people’s complaints and issues off is not customer service. I rather have reliable service then you asking me how my day ways when they sound robotic.

I walked in to mail my tax voucher and was 7^th inline. It took me under three minutes for everything including walking out. About the same time it took me to write this review!

The absolute worst post office I have ever had the displeasure of using. Rude, short, unfriendly employees who are not only unhelpful, but happy to show you just how unhelpful they can be. I work close by and will be making the longer commute to other post offices, simply to avoid this place.

I used to go to the post office on Riverside in Newport Beach but since we moved it just makes sense for me to go to this one because it’s closer to me. Unfortunately, I have never been provided quality customer service at this one, to the point where it makes me feel uncomfortable to go there. No greeting. No smile. EXTREMELY unhelpful.
I own my own business so I go to the post office regularly. I’ve been taking more time out of my day to drive to the one further away from me just to AVOID the people at the desk at this location.

This review is addressed to the one on Fairview in Costa Mesa, but I should have posted it on the Unilocal page for the wrong location.
Then, I’d be just like the mail carrier that delivered my new pair of sunglasses that I ordered online to my neighbor. I let it go when it happened months ago though, as all other packages arrived correctly at my residence.
Fast forward to now though, and I still haven’t received my vehicle registration renewal card in the mail, after paying for it weeks ago. I momentarily considered if the DMV could be at fault for this and not the USPS, but then recalled that the DMV is a reputable state agency that is above reproach.
In fairness, the mail deliverers do some things very well too. They sure know how to jam junk mail, useless coupons to 2 star establishments, and envelopes that say «do not bend» into my box.
I liked The Postal Service better when they were a band.

Elizabeth is the worst employee in that location. USPS is suppose to be about service, unfortunately, this location could be consider the most against the customers. I went to drop a package and I needed 6 inches of tape to sealed… Elizabeth wanted to charge me $ 3 for the 6 inches. When she saw my puzzle face she told me «You can go next door and buy it there». (Does she gets commission from the store next door?) so I repeated myself «I have never been charged for tape at the Post Office».Then she replied «Then go to where you didn’t get charge». I was appalled at the lack of service from this woman. She should work in the back, not with the public.
I went to the Irvine USPS, ask for the same thing… No issues, not buts or bad faces… And it didn’t cost me a dime.

This place is absolutely ridiculous. The most incompetent employees I have ever met. If Elizabeth helps you, you might as well just get out a check for 300 dollars and she will accidentally over charge you. Better yet just leave if she helps you. She is rude and points her finger at you. The other employees are rude as well. Cannot believe the employees here. And no tape?! You’re joking right?

I was just at this Post Office, the Manager on duty Oscar was less then helpful and found it funny that my package that I had to have today was not going to be delivered. He did not offer any assistance to locate the package, and continued to find the situation amusing. I understand why the Post Office has been in the situation that they are in, with service like this. I will never use USPS again, only Fedex or UPS for me.

Remodeling is complete at this post office — made the interior look a bit more modern and not as worn down. I don’t go to this PO as much as I used to since my move, but I still get mail sent here every now and then so I do make the drive.
The clerks here are friendly (for the most part) and are very efficient. What I like the most is that they expect you to have your forms filled out and ready by the time you get to the counter (NO EXCUSE PEOPLE — when you’ve just spent 10 minutes standing in line, you better be filling out your forms and off that cellphone! I don’t want to have to wait another 10 minutes because you were too busy talking to your buddy about last weekend and couldn’t take the time to fill out your own forms). Anyway, the clerks WILL call you out for not filling out the forms and holding up the rest of the line. I’ve seen them ask clueless patrons to step aside and fill out their forms while they assist the next customer. So kudos on them. One of the few places I’ve gone to where clerks aren’t afraid to speak up.
Plenty of parking up front, despite the fact that a Dollar Tree moved in next door. There are also Mail drop-​off boxes up front and another pair of drop-​off boxes that you can sorta «drive-​by» and toss your mail in.
Only downside — I’ve gone here a few times in the early morning to check my mailbox and have found a homeless guy sleeping literally in the section where my box is. He wasn’t a harm to anyone — didn’t even wake up while I was emptying my box, but it is rather startling when you think you’re the only one there and also a sad reality to the economy and social state we live in today.