Wallbeds N More

Not a great experience with Wall Beds N More. Way past the promised timeline, waiting and still no bed. I chose Wall Beds N More due to the limited space in my guest room. Paid a lot more than expected and getting less than promised. Left several messgaes that have gone unanswered.

I had a «cubby hole» space in my office I thought a wallbed would do well in. I made an appointment with Roger, and I went to their business park office in Costa Mesa. The process was easy. Wallbeds displayed, you pick. I believe Roger will come out to your home to measure, etc. But, I didn’t need that service.
I’m going to rate 3 aspects of the process. Queen Barrington Wallbed
Sales: Roger did an outstanding job. True customer service. I’m no-​nonsense. He was very knowledgeable, and accommodating throughout the process. I needed to expedite the bed delivery, and Roger did everything he could do to facilitate that. In the end, due to other circumstances, the date discussed (not promised) did not happen. I don’t blame Roger for that. He was prompt with phone calls, and keeping me informed of the bed’s status. I can’t speak for the amount of work he did behind the scenes but, he indicated in several conversations that he was constantly following up with the home office.
5 stars for Roger and his service.
Delivery time/​service: Again, a delivery date was discussed at the time of purchase with Roger. He called the home office to facilitate. However, due to manufacturing delays, the delivery was 1 week late. That said, delivery was within the time period that I needed the bed. The only issue I have is that since (like most delivery/​install) companies only have delivery windows of 4hrs., and won’t confirm until the day before what time of the day (AM or PM), I had to take the day off from work. By the time I found out delivery would not occur, it was too late to ask for my vacation day back. Flash forward a week, after a few calls in both directions, Roger helped to facilitate an early delivery time.
The 3 person crew lead by Lisa came within the hour window (8a-​9a), and was very efficient. I have wood floors, they placed furniture blankets down. Happy they had soft sole shoes for walking in the other area of the house. The crew avoided the fan during install (grateful) but, grazed the wall. Thankfully, only paint damage.
I’ll have to find some touch up. The paint scrape was acknowledged by Lisa.
4.5 for delivery time frame = Bed purchased ⁵⁄₂₇ — Delivered ⁷⁄₁₇
Approximately 7 weeks with holiday = Standard — No expedite but, before I needed it. 4.5 for delivery service = .5 off for wall ding.
Bed quality: This is not a cheap bed. So, you expect good quality. I’m disappointed in staining. It appears they put the molding on prior to putting on the stain. It looks like there is a lighter stain, then darker. Also, the stain (cherry) appears way darker than the showroom and internet pictures. Roger mentioned in one of our phone calls, the delay was related to putting on an additional coat of stain. I wonder if that happened, whether or not it was necessary. While made to order, they are the same process, build and stain. I’m going to try to attached pictures for you to decide.
4 stars for staining issues. Disappointing. Especially after being told delays associated with getting the «finish» right.
Overall… pleased with sales and delivery. Bed quality vs. Price… I might do a little more shopping around. Roger facilitate a sales price. So, if I had to have paid full price. I’d be very disappointed.

Our entire experience, from beginning to end, was excellent. They came out and measured my odd shaped area. We then drove to the showroom and placed our order. It took about 5 weeks to receive our order, which was about what we were told. The delivery/​installation team showed up on time and did a great job. They were very careful not to bump the walls or scratch the floor. We did find a tiny flaw in our wallbed but the installation team touched it up and it looks great. We have already had a couple of guests and they told us that it was very comfortable. While it wasn’t cheap, it was less expensive than some that we had looked at. The quality is very good. I would recommend them.

I bought a mobile bed from Wallbeds N More. It was overpriced but needed something for a very small space and there are not alot of options on the market. Unfortunately, buying it was the easy part. Getting it delivered was a nightmare! It took several days of leaving messages to get a phone call from the person they contract delivery services with. I was given a standard «delivery window» and was called 5 minutes before they end of that window to say they’d be an hour late. Then I was called 5 minutes before the end of THAT hour and told they’d be another hour late. Noone apologized or thanked me for my patience. When they finally arrived, the delivery men were rude, delivered the bed and left without a word. To top it all off, I couldn’t open the bed. There were NO written instructions or diagrams delivered with the bed. I called the store and was told that the drivers who delivered the bed would come right back and show me how to operate the bed. Of course, they never came back and I had to figure it out myself.
I attempted to speak with management about this fiasco and he told me he would pass my concerns along to the «owner». Of course, the owner never called me back. Wallbeds N More’ owner needs to realize that selling the product is just a part of what consumers expect when they purpose an expensive piece of furniture. the delivery and customer service aspect of the purchase are important too. I will not deal with a company that doesn’t seem to get this.